This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/465173900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
The Administrative Office (AO), an agency of the Judicial Branch of the Federal government, is committed to serving and supporting the Federal court system of the United States. The AO provides a broad range of legislative, legal, financial, technology, management, administrative and program support services to the Federal courts.
AO positions are classified and paid under a broad-banded system with the exception of positions in the AO Executive Service. Salary is commensurate with experience. Most AO employees are eligible for full Federal and Judiciary benefits.
The AO is committed to attracting the best and brightest applicants in our support of the Third Branch of government. We take pride in serving the Judicial Branch and supporting its mission to provide equal justice under law.
The selectee of this position will be assigned to either the San Antonio, TX, Phoenix, AZ, or Washington, DC duty station. Accordingly, pay will be set based on the locality area/official duty station assigned.
**This announcement will close on April 21 or once we receive a total of 125 applications, whichever comes first.**
04/07/2017 to 04/18/2017
$72,168 - $135,260 per year
AD 00
1 vacancy in the following location:
Not required
No
Permanent
Full-Time
Yes
17-DTS-10006048
465173900
The Systems Deployment and Support Office Information Technology Services Staff (SDSO-ITSS) provides all levels of local automation support for the remote SDSO offices located in San Antonio, TX and Phoenix AZ. This support includes local desktop administration, Judiciary application testing support, e-mail support, inventory management, local Linux and Windows server administration, voice and video administration, call center tools, configuration and administration (automated call distribution with skills based routing, ticketing system, remote desktop access, call center recording and workforce management tools) and network administration.
This position is located in San Antonio, TX, and works under the general supervision of the SDSO Office Chief. The incumbent must possess great customer service and interpersonal skills, be a tactful and diplomatic problem solver, be a great communicator, and possess the ability to analyze, understand and respond to users' needs in a rapidly changing business environment. The incumbent will interact with all levels of leadership and play a key role in ensuring the success of Information Technology Service Management (ITSM) processes.
Duties include, but are not limited to the following:
This position is an information technology leadership position within the Systems Deployment and Support Office (SDSO) as the Chief of the Information Technology Services Staff (ITSS). The ITSS provides all levels of local automation support for the SDSO and CTHO offices located in San Antonio, TX and remote office located in Phoenix, AZ. The incumbent in this position will report to the Deputy Chief of the Systems Deployment and Support Office.
This position demands strong leadership and superior customer-service, interpersonal, communication, collaboration, and problem-solving skills. The incumbent will work in a fast paced, 24x7 customer-focused environment where deliverables must be completed within the prescribed quality, timeframe, and funding parameters. This position will require the ability to communicate and interface with senior management officials. The incumbent will:
CONDITIONS OF EMPLOYMENT:
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.
You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.
For this job announcement the following documents and/or information are required:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 04/18/2017 to receive consideration.
To begin, click
After a review of your complete application is made, you will be notified of your rating and referral to the hiring official if determined qualified. If further evaluation or interviews are required, you will be contacted.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/465173900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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