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    Duties

    Summary

    THIS ANNOUNCEMENT IS FOR THE CURRENT COVID-19 PANDEMIC AND THE 2020 HURRICANE SEASON. YOU MAY NEED TO REAPPLY NEXT YEAR IF INTERESTED IN WORKING FOR ODA DURING THE 2021 HURRICANE SEASON.

    Learn more about this agency

    Responsibilities

    As a Disaster Recovery Specialist at the GS-1101-7 or 9, some of your typical work assignments may include:

    • Responding to a variety of customer inquiries, ranging from routine to complex, and providing detailed information to the public regarding federally declared disaster and SBA's disaster loan program.
    • Preparing written responses to email inquiries received through SBA's disaster customer service mailbox.
    • Assisting lower graded or new employees with responding to customer service inquiries received by telephone or email.
    • Assisting borrowers with completion of their loan closing documents and answering questions regarding the loan closing and disbursement process.
    • Accepting borrower payments using online payment processing tools.
    • Using a variety of computer systems to research customer inquiries, record call activity and prepare appropriate forms and letters.
    Hours of work vary to support Customer Service Center hours of operation, which is generally open from 8:00am until 9:00pm EST, with potentially later hours during substantial disaster activity. Therefore, employees may be assigned shift work and shifts may change with little or no advanced notice.

    By applying for this position with SBA's Office of Disaster Assistance, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster.

    Travel Required

    Occasional travel - On occasion, especially during times of substantial disaster activity, you may be required to work overtime and/or travel with little or no advance notice.

    Supervisory status

    No

    Promotion Potential

    None

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    Requirements

    Conditions Of Employment

    • You must be able to obtain and maintain a Government travel credit card.
    • Favorable background investigation and credit check are required.
    • Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and ten to fourteen hours a day).
    • Credit Score must be at least 500.

    Qualifications

    Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below.
    You must meet all qualification requirements by the closing date of this announcement.
    You may qualify based on experience, education or a combination of both.


    Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for ALL periods of employment or that experience will not be credited towards meeting the specialized experience requirement.

    GS-07: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-05 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
    • Communicating effectively both orally and in writing with various internal and/or external customers to accomplish program objectives and goals.
    GS-09: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-07 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
    • Communicating effectively both orally and in writing with various internal and/or external customers to accomplish program objectives and goals; AND
    • Researching and responding to customer inquiries using analytical abilities and problem solving skills.
    IN ADDITION TO THE SPECIALIZED EXPERIENCE STATED ABOVE FOR EACH GRADE LEVEL, APPLICANTS MUST SHOW PROFICIENCY WITH MICROSOFT OFFICE PROGRAMS, INCLUDING WORD. (YOU MUST INDICATE PROFICIENCY WITH MICROSOFT OFFICE WORD IN RESUME IN ORDER TO RECEIVE CONSIDERATION FOR THIS VACANCY.)

    OR

    Education

    If qualifying based on education, you must submit transcripts by the closing date of this announcement or you will not be found eligible.

    GS-07: Must have completed at least one year of graduate level education from an accredited college or university in a field of study directly related to this position.


    GS-09: Must have a master's or equivalent graduate degree in a related field or 2 full years of related progressively higher level graduate education leading to such a degree.

    OR

    A combination of experience and education as indicated above.

    Additional information

    If you work or are expected to work at least 90 consecutive days and 130 hours per month, you will become eligible for health insurance benefits only.

    The CSC Buffalo, New York location is conveniently located near the city's growing hub of art, history, cultural, and entertainment centers.

    How You Will Be Evaluated

    Applications will be reviewed for qualifications. You will be contacted directly if selected.

    Background checks and security clearance

    Security clearance

    Other

    Drug test required

    No

    Position sensitivity and risk

    Non-sensitive (NS)/Low Risk

    Trust determination process

    Suitability/Fitness

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    Required Documents

    Required Documents
    Toapply for this position, you must provide a complete Application Package which includes:
    1. Your Resume showing average hours worked per week, dates of employment and duties performed.
    2. Completed Questionnaire

    3. Other supporting documents, such as:
    • College Transcript(s), if qualifying based on education.
      • Unofficial transcripts may be submitted during the application process; however, official transcripts will be required if selected.
    • Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 or other DD-214 copy showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    https://help.usajobs.gov/index.php/Pay_and_Benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 05/29/2020 to receive consideration.

    • To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
    • You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
    • You will receive an email notification when your application has been received for the announcement.
    • To verify the status of your application, log into your USAJOBS account, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application.
    Your uploaded documents may take several hours to clear the virus scan process.

    Agency contact information

    Kenneth Enser

    Address

    Customer Service Center - CSC
    130 South Elmwood Ave.
    Buffalo, NY 14202
    US
    Learn more about this agency

    Are you excited by the idea of helping to support $39 billion in small business financing and setting proper conditions to stimulate America's economic growth? SBA has been a leader in small business development for more than 60 years. In an increasingly globalized economy, we tackle challenges confronted by the small business community across geographic boundaries. Although times have changed since the SBA was founded in 1953, the Agency's mission - to promote the growth of small business - has not. Today, SBA is more vital than ever. We work in collaboration with partner organizations and use cutting-edge technologies and well-tested best practices to multiply our impact on small businesses. America's 28 million small businesses are the engine of job creation and economic growth in this country, creating nearly two out of every three new jobs in the United States and employing over half the nation's workforce. SBA ensures that these businesses have the tools and resources required to start and expand their operations, and create jobs that support a growing economy and strengthen America's middle class.

    Next steps

    Once your online application is submitted you will receive a confirmation notification by email.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/563034400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.