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    Duties

    Summary

    This position is located in the Office of Information Technology (OIT), Division of End User Support (DEUS). The duty location is Rockville, MD.

    Applications received as a result of job fairs, recruitment events, and emergency hiring mechanisms in support of this hiring initiative will also be accepted during the duration of the direct-hire authority.

    Applicants please note: Additional selections may be made across the Department of Health of Human Services through this vacancy announcement.

    Learn more about this agency

    Responsibilities

    IT Specialists (INFOSEC) are a mission critical occupation for HRSA. These positions are responsible for the analysis of system and/or security requirements, the development and implementation of mission critical applications for the agency's Information Technology operations.

    The Division of End User Support provides leadership, consultation, training, and management services for HRSA's enterprise user computing environment.

    As the Deputy Director, you provide supervision and direction for programs with significant resources (e.g., those involving a multimillion-dollar level of annual resources). In addition, you provide the subject matter expertise for technical review of OIT and DEUS policies, procedures, and standards as they are developed or revised.

    Specifically, your major duties and responsibilities include:

    • Serving as staff advisor to the Director on matters relating to the Cyber Security vulnerabilities and threats to computer systems operating using Windows X technologies.
    • Providing Cyber Security support and Develops and interprets policies, procedures, and strategies governing the planning and delivery of IT user support services throughout the agency.
    • Providing guidance on accreditations procedures and appropriate computer security measures.
    • Coordinating technical vulnerability testing and network assessments for users to counter unauthorized attempts to enter command automation information systems.
    • Overseeing the efficient and effective delivery of a help desk support, desktop management, video, mobile devices, web conferencing, and telephone services to HRSA customers located in Headquarters and HRSA's 10 Regional Offices.
    • Developing, implementing, and managing HRSA's desktop, printer, and software standards and configurations.
    • Providing continuous diagnostics and mitigation security services for HRSA's desktops.
    • Providing audio, web collaboration, and video conferencing support.
    • Conducting near and long-term planning to ensure the proper allocation of Division and OIT resources for supporting HRSA's IT users.
    • Performing budget and contract management for IT services.
    • Overseeing work that is performed by the contractor and determine the acceptability of work products and services, which may affect payment to the contractor.

    Travel Required

    25% or less - Expected travel up to 25% may be required for this position.

    Supervisory status

    Yes

    Promotion Potential

    None

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    Requirements

    Conditions Of Employment

    • U. S. Citizenship is required.
    • Males ages 18 through 25 must be registered with the Selective Service.
    • PHS Commissioned Corps applicants must submit current personnel orders.
    • A one year supervisory probationary period may be required.
    • Position is not in the Bargaining Unit.
    • Recruitment incentives are not authorized.
    • Student loan repayment incentive is not authorized.
    • Background investigation is required

    Qualifications

    THESE QUALIFICATION REQUIREMENTS MUST BE MET BY THE CLOSING DATE 03/07/2019.

    Do not cut and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

    To qualify for this position, your resume must clearly demonstrate that you have IT-related information security experience in each of the four competencies listed below:
    1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail;
    2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services;
    3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations: listens to others, attends to nonverbal cues, and responds appropriately;
    4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
    In addition to meeting the four IT related competencies listed above, your resume must clearly demonstrate that you have one full year of specialized experience comparable in difficulty and responsibility equivalent to at least the GS-13 level in the Federal service performing the following tasks on a regular and recurring basis:
    1. Implementing secure IT technologies that adhere variety of federal requirements such as Federal Information Security Management Act (FISMA), Cybersecurity directives issued by the Office of Management and Budget (OMB), Department of Homeland Security (DHS), and Department of Defense (DoD); and guidance and policy issued by National Institutes and Standards of Technology (NIST) security requirements (e.g., Security Publications 800-37, 800-52, and 800-53);
    2. Providing technical leadership and advice on critical IT programs regarding security and risk for computer systems;
    3. Collaborating with others regarding the security activities of computer systems to update and improve security plans and track plan of actions and milestones;
    4. Supporting vulnerability management initiatives at an enterprise level, and re-mediating those vulnerabilities;
    5. Gathering and utilize metrics to forecast future service improvements and needs requirements using tools such as ServiceNow and Tableau; and
    6. Designing, implementing and maintaining Windows X technologies in a mature environment.
    Experience refers to paid and unpaid experience, including volunteer work done through National Service Programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited.

    Education


    Additional information

    If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

    HHS is an equal opportunity employer. Selection for this position will be based solely on merit without regard to race, color, religion, age, gender, national origin, political affiliation, disability, sexual orientation, marital or family status or other differences.

    Click here for information on "Federal hiring for individuals with disabilities".

    1. Security and Background Requirements: If not previously completed, a background security investigation will be required for all appointees. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. False representation may be grounds for non-consideration, non-selection and/or appropriate disciplinary action.
    2. E-Verify: HRSA participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their social security numbers.
    3. Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
    4. Creditable Service: A newly appointed or reappointed employee may receive service credit for annual leave for prior work experience directly related to the duties of the position being filled. The use of this service credit is at the discretion of the selecting official and must be finalized prior to selectee's entrance on duty. For more information, please click here.
    5. Financial Disclosure: This position requires you to file a public or confidential financial disclosure report prior to receiving a final offer letter as well as within 30 days of your appointment. This will require you to report information such as recent sources of income, financial interests you hold, and outside activities you participate in, as well as similar information from a spouse or any dependent children. If you have questions, please contact your HRSA Ethics Advisor at AskHR@hrsa.gov.
    Interagency Career Transition Assistance Program (ICTAP)/Career Transition Assistance Program (CTAP): Click here for information on how to apply as an CTAP/ICTAP eligible. To exercise selection priority for this vacancy the displaced Federal employee must be found well-qualified.

    HRSA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. Telework eligibility may be discussed during the interview process.

    How You Will Be Evaluated

    This is a Direct-Hire Authority position. Traditional rating and ranking of applicants does not apply to this vacancy. Veterans' Preference does not apply to direct hire recruitment procedures.

    Your application will be reviewed to ensure that you meet the minimum qualification requirements for this position. All applicants who meet the minimum qualifications will be referred for consideration in accordance with the Office of Personnel Management Direct Hire Authority.

    Applicants will be evaluated on the following competencies:

    LEADERSHIP - Inspires, motivates & guides others toward goal accomplishment; coaches & mentors subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, & respect for the individual by applying these values to daily behaviors.

    INFORMATION SYSTEMS/NETWORK SECURITY - Knowledge of methods, tools, and procedures, including development of information security plans, to prevent information systems vulnerabilities, and provide or restore security of information systems and network services.

    INFORMATION SYSTEMS SECURITY - Ensures the confidentiality, integrity, availability, reliability, and non-repudiation of the organization's information contained in and transmitted from systems and networks by implementing security laws, regulations, policies, standards, and control techniques.

    PROJECT MANAGEMENT - Knowledge of the principles, methods, or tools for developing scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance.

    TECHNICAL WRITING - Prepares written documentation to transfer technical information about concepts, situations, products, services, or results to audiences with varying levels of technical knowledge.

    DATA GATHERING AND ANALYSIS - Seeks or collects and synthesizes information from a variety of stakeholders and sources in an objective, unbiased manner to reach a conclusion, goal, or judgment, and to enable strategic and leadership decision making.


    TO PREVIEW THE OCCUPATIONAL ASSESSMENT QUESTIONNAIRE, please click on the following link: https://apply.usastaffing.gov/ViewQuestionnaire/10424942

    Background checks and security clearance

    Security clearance

    Other

    Drug test required

    No

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    Required Documents

    This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact either HRSA's Office of Human Resources at (301) 443-3780 or by email: askhr@hrsa.gov or HRSA's Reasonable Accommodation programs at (301) 443-2538 or by email: RA-Request@hrsa.gov. You must contact the Reasonable Accommodations Program prior to the closing date of this announcement to receive assistance. The decision on granting reasonable accommodation will be made on a case-by-case basis. Hours of operation: Monday through Friday 7:30AM to 4:00PM EST (except Federal holidays).

    Submission of a resume alone is not a complete application. To apply for this position, you must provide a complete online Application Package which includes:

    1. A current Resume - For resume writing guidance, please visit USAJOBS Resources Center or view their video tutorial. If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that include beginning and ending dates (month/year) for paid and non-paid work experience, including the average number of hours worked per week for each job title listed. You must also ensure that the duties performed are clearly matched to each period of employment. If we cannot determine that you have performed qualifying duties for at least one year, then you may be rated ineligible.
    2. A complete Assessment Questionnaire
    3. Other supporting documents to be submitted with application:
    • Personnel Orders: PHS Commissioned Corps Officers must submit a copy of latest personnel orders in lieu of SF-50.
    • Notification of Personnel Action (SF-50), if current or former Federal employee.
    For Résumé and Application Tips visit the USAJOBS Resource Center.

    The complete Application Package must be submitted by 11:59 PM (EST) on 03/07/2019.

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    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    https://www.opm.gov/retirement-services/newprospective-employees/

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 03/07/2019 to receive consideration.

    • To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
    • Click the Submit My Answers button to submit your application package.
    • It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
    To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

    To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

    Applicants please note: To assist us with an expeditious application review process, please do not submit any of the documentation listed below unless specifically requested in the announcement. The following documents are not required and do not need to be submitted with your resume:
    • Diplomas of any type (When education documents are required, you must submit unofficial transcripts)
    • Letters of Recommendation, Reference, or Congratulations, etc.
    • General training documents or certificates of completed training (Except Contract Specialist positions when requested in the announcement)
    • Any documents with a picture of the applicant (Except medical or nursing licenses when requested in the announcement)
    • Awards documentation including SF-50s for Awards
    • Performance Appraisals (Only CTAP/ICTAP eligible applicants need to submit their latest performance appraisal)
    • Evaluations of any type
    • Writing Samples
    • OF-306
    • Executive Core Qualifications Statements (ECQs)

    Agency contact information

    AskHR HRSA Helpdesk

    Address

    Health Resources and Services Administration
    5600 Fishers Lane
    Rockville, MD 20857
    US
    Learn more about this agency

    The Health Resources and Services Administration (HRSA), an agency of the U.S. Department of Health and Human Services, is the primary Federal agency for improving access to health care by strengthening the health care workforce, building healthy communities and achieving health equity. HRSA's programs provide health care to people who are geographically isolated, economically or medically vulnerable. For information on the HRSA mission, goals, bureaus and offices, visit https://www.hrsa.gov/index.html.

    Next steps

    Once your online questionnaire is received you will be sent an acknowledgement email that your submission was successful. We will update your status after each key stage in the application process has been completed. You may also check the status of your application through your USAJobs profile. check the status

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change in the workplace or the way things are customarily done that provides an equal employment opportunity to an individual with a disability. Under the Rehabilitation Act of 1973 the Equal Employment Opportunity Commission (EEOC) must provide reasonable accommodations:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/524537700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.