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    Duties

    Summary

    DOL seeks to attract and retain a high performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse customers we serve.  DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness so that all individuals are able to participate and contribute to their full potential.

    This position is located in the Department of Labor, Occupational Safety and Health Administration (OSHA), Syracuse Area Office. This position is inside the bargaining unit.

    Learn more about this agency

    Responsibilities

    Performs hands-on microcomputer operations, which includes maintenance and update of system software. Responsible for answering the office phone, collecting general information to assess the caller's needs, and processing the mail and then distributing accordingly. Retrieves periodic reports from the computer in connection with inspection activities for Area Director. Performs updates to the computer system such as letters, closing reference dates, informal conferences and penalties using word processing and data entry software. Processes reports and prepares responses to inquiries received under the Freedom of Information Act (FOIA) and in compliance with the Privacy Act. Processes penalty payments received and prepare debt collection notices. Performs other duties as assigned which may include but is not limited to archiving, filing,and retrieving of case files, ordering office supplies, and assisting with bi-weekly payroll processing.

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    05

    Who May Apply

    This job is open to…

    U.S. Citizens; Interagency Career Transition Assistance Prog and Career Transition Assistance Prog eligibles in the local commuting area.

    Questions? This job is open to 1 group.

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    Requirements

    Conditions Of Employment

    • Appointment to this position may require a background investigation.
    • Requires a probationary period if the requirement has not been met.
    • U.S. Citizenship.

    You must have a typing proficiency of 40 words per minute based on a 5 minute sample with three or fewer errors.  You must have a certificate of proficiency from an organization authorized to issue such certificates or self-certify your proficiency.

    Qualifications

    Applicants must meet either the specialized experience or substitution of education for specialized experience below.
    Specialized experience: One year of specialized experience equivalent to the GS-4 level which includes such experience as:
    - Providing clerical support to Compliance Officers or investigators in a regulatory compliance agency which required an understanding of the program;
    - Providing general and/or technical information to the public regarding policies or procedures;
    - Experience or education that provides a general knowledge of Freedom of Information Act or the Privacy Act;
    - Experience in using personal computers for long periods of time to prepare investigative documents with complicated formatting such as headers, footers, tables or charts.
    Or
    SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Applicants who do not meet the specialized experience described above may qualify for this position if they possess a 4 years of college level education in any field of study.

    Education

    If you wish to use your education as a basis for meeting the eligibility and/or minimum qualification requirements for this position, you must submit academic transcripts demonstrating that you meet the qualifying educational requirements.  If specific course work is required to fulfill the eligibility and/or minimum qualification requirements, you must supply transcripts from each academic institution in which the required courses were taken in order to receive credit for that course work.  See the 'Qualifications and Evaluations' section of this announcement for more details.  

    If you do not submit sufficient academic documentation necessary to demonstrate that you meet the eligibility and minimum qualification requirements described in this announcement, your application will be deemed incomplete and you will be ineligible for further consideration for this vacancy.

    College Transcript and Evaluation of Foreign Education - The Department of Labor does not recognize academic degrees from unauthorized secondary schools or post-secondary institutions that are not accredited by an accrediting body recognized by the Department of Education.  Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service. If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum course work requirements for this position.   Click Evaluation of Foreign Education for more information.

    Additional information

    The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

    The Department of Labor does not make unfavorable hiring decisions on the basis of an applicant's previous or current unemployment, or the fact that an applicant has experienced financial difficulty through no fault of his/her own and has undertaken good faith efforts to meet his/her financial obligations. Consideration is given to financial status in relation to appointments only where required by law, regulation, or Executive Order.

    Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION, SELECTIVE SERVICE REGISTRATION, PROBATIONARY PERIOD, FORMER FEDERAL EMPLOYEES

    How You Will Be Evaluated

    If you meet the minimum qualifications, you will be evaluated against the evaluation factors below and will be placed into a category based on your vacancy question responses.

    Categories
    Category A - Best-qualified
    Category B - Well-qualified
    Category C - Qualified
    Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies:
    Clerical: Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.
    Self-Management: Sets well-defined and realistic personal goals; monitors progress and is motivated to achieve; manages own time and deals with stress effectively.
    Customer Service: Works and communicates with clients and customers (e.g., any individuals who use or receive the services or products that your work unit provides, including individuals who work in your agency or in other agencies or organizations outside the Government) to satisfy their expectations. Committed to quality services.
    Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others; relates well to different people from varied backgrounds and different situations.
    Communication: Uses correct English grammar, punctuation, and spelling to communicate thoughts, ideas, information, and messages in writing. Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
    The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means (ex. interview).  The examining Human Resources Office (HRO) makes the final determination concerning applicant ratings.  Your resume MUST provide sufficient information to substantiate your responses to the vacancy questions.  If not, the HRO may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.  Your evaluation may also include a review by a Human Resources Specialist or panel and may include other assessments (ex. interview, panel review, written test, writing sample, etc.)

    INFORMATION FOR ICTAP ELIGIBLES ONLY: If you are eligible for special priority selection under ICTAP, you must be well-qualified for the position to receive consideration.  ICTAP eligibles who are placed into Category B or higher will be considered "well-qualified".

    Click Application of Veterans Preference for Category Rating Jobs for more information.
    To preview questions please click here.

    Background checks and security clearance

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    Required Documents

    The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. Follow the instructions: click How To Submit Supplemental Documentation Document.  You are not required to submit a document if it does not apply to you. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.  Also, do not upload password protected documents.
    -College transcripts: if you apply on the basis of education, you must submit your college transcripts for consideration.
    - Veterans Documents (if applicable): To be considered as a 5-point preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD214. Your DD-214 must show the type of discharge and dates of active duty.  To claim 10-point preference, you must submit a copy of your DD214; an Application for 10-point Veteran's Preference, SF15; and the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. (For active duty service members expecting honorable or general discharge or release within 120 days, click Active Duty).  Without this documentation, you will not receive veteran's preference.  For more information, go to: http://www.fedshirevets.gov/hire/hrp/vetguide/index.aspx

    - Displaced Employee Placement Documents - Only required if requesting priority consideration under CTAP or ICTAP eligibility.

    - Cover Letters are not mandatory and will not be used to verify experience, but may be submitted

    Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    http://www.dol.gov/oasam/doljobs/BenefitsPermanentVacancies.htm

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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    How to Apply

    Follow the steps below to apply.  Your application and ALL required supplemental documents MUST  be received by 11:59 pm Eastern Time (ET) on the vacancy closing date to receive consideration.  Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Click here for information on Reasonable Accommodations.

    SAVE your information before the 30 MINUTE TIMEOUT!  For help, go to https://www.usajobs.gov/Help/how-to/.  

    STEP 1 - Create USAJOBS Account on www.usajobs.gov, including Resume and Saved Documents
    Your resume must provide sufficient information to substantiate your responses in the self-assessment vacancy questions.  If not, HR may amend your responses to more accurately reflect the competency indicated by resume content.  FOR EACH EMPLOYMENT PERIOD, include: start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week); otherwise, your application may be considered incomplete.
    STEP 2 - Complete the 1st part of the application process (USAJOBS)
    Once you have identified a job on www.usajobs.gov  that you wish to apply for, click on the title and click the Apply button .  For questions about the vacancy, contact the Agency Contact at the bottom of the announcement.  Click "Start Application" and proceed through 5 steps noted at the top of the USAJOBS page.  You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application.  At Step 5, click "Continue to Agency Site".

    STEP 3 - Complete the 2nd part of the application process (DOL)
    On the Department of Labor (DOL) page, create a DOL Account if you have not already and click "APPLY TO THIS VACANCY".  Continue through the 7 progress steps indicated by circles at the top of the DOL page.  The 3rd progress step is where you answer the vacancy specific questions.  The 4th progress step "Documents" is where you submit required documents (only if applicable to you) specified in the "Required Documents" section of this vacancy. If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.
    STEP 4 - On the "Review and Submit" step, click "Submit Application"
    The last "Confirmation" step will turn green noting that your application was submitted successfully.

    STEP 5 - Edit Application as needed by 11:59 pm ET of Closing Date by returning to USAJOBS, clicking the vacancy, then "Update Application".

    Agency contact information

    Thien Vu

    Phone

    646-264-5015

    TDD

    800-877-8338

    Fax

    000-000-0000

    Email

    vu.thien@dol.gov

    Address

    Labor, Occupational Safety and Health Admin
    Boston-New York Human Resources Office
    Boston, Massachusetts 02203
    United States
    Learn more about this agency

    Visit our careers page

    Learn more about what it's like to work at Occupational Safety and Health Administration, what the agency does, and about the types of careers this agency offers.

    http://www.dol.gov/oasam/doljobs/MarketingStatement.htm/

    Next steps

    Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration.  Candidates will be referred to the hiring manager for further consideration and possible interview.  You will be notified of the outcome.  A selection is expected to be made within 30 calendar days from the issuance date of the certificate.

    For instructions on how to check the status of your application, go to Step 7 on: Using DOORS and USAJOBS Help Guide.  To sign up for Application Status Updates via email: Click Here for instructions.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Legal and regulatory guidance

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/489865200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.