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• Ensures the information desk at the reception area or visitor center is covered at all times; answers phones and radios.
• Greets visitors and responds to a variety of inquiries regarding Forest Service activities, programs, exhibits, facilities, policies, and functions
• Arranges, varies or changes informational interpretive displays in the visitor center to coincide with the season changes and unit program emphases.
• Plans and presents interpretive talks and programs for visitors, local schools, and other groups.
• Handles clerical duties, such as mail and package delivery, personnel updates to phone lists and sign-out board.
• Responds to and directs web and email inquiries to the appropriate personnel.
• Works with the public affairs unit to ensure that current and accurate information is available on the external Forest Service website.
• Serves as the Collection Officer to sell and collect monies for forest timber permits and other items, such as maps and passes.

Conditions of employment

• Must be a U.S. Citizen or National.
• Males born after 12-31-59 must be registered for Selective Service or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Successful completion of one-year probationary period, unless previously served.
• Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify.

Qualifications

In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards.

Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.

Specialized Experience Requirement:

For the GS-04 level: General experience is experience that equipped the applicant with the abilities to successfully perform the duties of this position. Examples of general work experience could include: Progressively responsible clerical, office, greeting visitors and responding to phone or written inquiries, using word processing software or other automated software to produce routine documents or collecting funds from sales.

OR an associate's degree or two years of successfully completed education above high school;

OR combinations of successfully completed post-high school education and experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.

For the GS-05 level: One year of experience equivalent to at least the GS-04 level;

Specialized experience is defined as three or more of the following: Greeted visitors, responded to visitor inquiries; and/ or accounted for collected monies using computer programs and records; and/or planned and presented interpretive talks and programs for visitors, local schools, and other groups; and/or performed clerical duties, including mail and package delivery, assisted with scheduling for conference rooms, and operated audio/visual equipment.

OR a Bachelor's degree or 4 years of successfully completed education above high school;

OR combinations of successfully completed post-high school education (in excess of the first 60 semester hours) and specialized experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications.

You will be evaluated in accordance with the category rating procedure as defined in the USDA Demonstration Project Plan. Applicants who meet the basic minimum qualification requirements established for the position will be placed in the Eligible category. You will be further evaluated against criteria for placement in the Quality category. This evaluation is based on the level of your experience, education, and/or training as determined by your responses to the Assessment Questionnaire. Individuals with veterans' preference are listed ahead of applicants who do not have veterans' preference within each category.

Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score may be adjusted to more accurately reflect your abilities, or you may be found ineligible. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action up to including removal from the Federal service.

To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/11608231