Clarification from the agency

U.S. Citizens or Nationals.

WHAT IS THE SMALL BUSINESS/DIVISION? The Small Business/Self-Employed (SB/SE) Division provides examinations and taxpayer education services for about 7 million small businesses and upwards of 33 million self-employed and supplemental income taxpayers.

WHAT DOES A MANAGEMENT AND PROGRAM ASSISTANT DO? IRS Management and Program Assistants perform a wide range of duties in most major IRS organizations. These duties may include researching specific programs or issues, collecting relevant statistics and other data, and assisting in preparing reports with supporting tables, charts and illustrations. Management and Program Assistants use word processing, database and spreadsheet software to prepare and create memos, reports and records in final form.

As a Management and Program Assistant, you will:

• Assist analysts; specialists, technicians and other higher grade assistants in performing analytical and technical work;
• Identify potential and actual problems; and probable causes;
• Research special issues and gather pertinent statistics or information;
• Report findings for the full scope of a program or function or identify this information for an aspect or aspects of a program or function.
• Prepare memoranda, preliminary reports, spreadsheets and charts showing findings of recommendations;
• Perform administrative tasks (e.g., filing, timekeeping, organizing/coordinating meetings and conferences, ordering office supplies, etc)

If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Conditions of employment

• Refer to Other Information.
• Please click "Print Preview" to review the announcement before applying.
• Must be a U.S. Citizen or National

You must have:

PROFICIENCY REQUIREMENT (OFFICE AUTOMATION):  In addition to meeting experience or education requirements, applicants must be able to demonstrate the ability to type 40 words per minute.  Applicants may be asked to participate in a typing/performance test, provide a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency (which may be verified at a later step in the process). Performance test results and certificates of proficiency are acceptable for 3 years. 

Qualifications

You must meet the following requirements by the closing date of this announcement:

GS-05 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: clerical work in support of management and/or program analysis functions including performing quality review of documents; resolving procedural problems according to established procedures; and utilizing a personal computer and a variety of software applications to prepare correspondence, reports and other substantive material. This list is not inclusive.
OR
You may substitute education for specialized experience as follows: A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university.
OR
You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

GS-06 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: clerical and technical work in support of management and/or program analysis functions which may have included identifying potential and actual problems and/or probable causes; researching specific issues; gathering pertinent statistics or information; monitoring, reviewing, or evaluating operations and interrelationships with other functions in regard to workflow, work redundancy, or systemic problems; revising procedures, controls, etc; and preparing memoranda, preliminary reports, and charts showing recommendations or findings. This list is not inclusive.

-The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-timework; part-time work is considered on a prorated basis.
- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.

Rating: Your application will be evaluated in the following areas: Customer Service, Interpersonal Skills, Reading, Flexibility, Teamwork, Self Management, Speaking and Writing.  Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, (i.e., A = Superior, B = Highly Qualified, C= Qualified) depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a rating of category B or better to be rated as “well qualified" to receive special selection priority.