The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow. How does the United States Mint connect America through coins? To hold a coin or medal produced by the United States Mint is to connect to the founding principles of our nation and the makings of our economy. Our commitment is to connect people nationwide to our country's shared heritage and values, as well as to one another, by forging the American spirit onto our nation's coins and medals. Come join us as a talented professional to help Connect America Through Coins.
Key Information:
Click "Print Preview" to review the entire announcement before applying.
WHO MAY APPLY U.S. Citizens who are:
Current Federal employees on career or career-conditional (permanent) appointments in the competitive service, or former Federal employees with reinstatement eligibility; or
Individuals eligible under special hiring authorities (e.g., individuals with disabilities or covered by an interchange agreement)
Note that if you do not meet any of the categories listed above, you may wish to apply under announcement 12-USMINT-203P, which is open for any US citizen to apply.
Summary
The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow. How does the United States Mint connect America through coins? To hold a coin or medal produced by the United States Mint is to connect to the founding principles of our nation and the makings of our economy. Our commitment is to connect people nationwide to our country's shared heritage and values, as well as to one another, by forging the American spirit onto our nation's coins and medals. Come join us as a talented professional to help Connect America Through Coins.
Key Information:
Click "Print Preview" to review the entire announcement before applying.
WHO MAY APPLY U.S. Citizens who are:
Current Federal employees on career or career-conditional (permanent) appointments in the competitive service, or former Federal employees with reinstatement eligibility; or
Individuals eligible under special hiring authorities (e.g., individuals with disabilities or covered by an interchange agreement)
Note that if you do not meet any of the categories listed above, you may wish to apply under announcement 12-USMINT-203P, which is open for any US citizen to apply.
The following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
Manage and supervise resources, direct operations, provide quality customer service, and oversee the maintenance of a flexible, robust, and survivable work infrastructure (voice and data) to maximize business continuity and support the mission and strategic planning for the United States Mint.
Provide expert technical assistance to local information technology staff and end users on issues related to a variety of information technology disciplines, such as Internet, network, operating systems, data management, customer support and security.
Provide assistance throughout the agency in terms of consulting about the use of hardware devices, configurations and software packages, designs, and technical problems.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
GS-12 You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience is defined as experience providing state-of-the-art technical support for infrastructure and operations management, design of moderate to complex technological structure, quality repeatable work products, troubleshooting moderate to complex failures in critical system and operational support services that complement a business' processes only referring on issues that are most complex and unique to senior specialist; And mastery in designing, building, implementing, maintaining or troubleshooting complex enterprise networking infrastructures and repeatable processes that improve service delivery to the business (these can be demonstrated by possessing a certificate in Certification as a Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP) or Microsoft Certified System Professional (MCSE)).
GS-13 You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience is defined as experience providing state-of-the-art infrastructure and operations management, design of moderate to complex technological structure, quality repeatable work products, independently troubleshoots the most complex and unique failures in critical system and operational support services that complement a business' processes. And mastery in designing, building, implementing, maintaining or troubleshooting complex enterprise networking infrastructures and repeatable processes that improve service delivery to the business (these can be demonstrated by possessing a certificate in Certification as a Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP) or Microsoft Certified System Professional (MCSE). The experience may have been gained in either the public or private sector. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
In addition to the above requirements, you must meet the following within 14 calendar days of the closing date of this announcement, if applicable:
For the GS-12, you must have been at the GS-11 level for 52 weeks (time-in-grade requirement).
For the GS-13, you must have been at the GS-12 level for 52 weeks (time-in-grade requirement).
Qualifications
You must meet and reflect in your resume the following requirements by the closing date of this announcement:
Additional information
We may select from this announcement or any other source to fill one or more vacancies.
We will not pay relocation expenses.
This is a bargaining unit designated position.
CONDITIONS OF EMPLOYMENT:
If selected for this position, you will be required to:
Complete a one-year probationary period (unless already completed).
Declaration for Federal Employmentthe Selective Service System
Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
http://www.uscis.gov/files/form/i-9.pdf
Travel locally and/or overnight approximately 6 to 10 days per month.
Obtain and use a Government-issued charge card for business-related travel.
Successfully complete a background investigation.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
We offer a workplace that is respectful, fair, and values diversity. Our comprehensive benefits are very generous - helping you to reach your personal goals by supporting your professional growth, health, well-being, and your family needs. Our benefits package includes:
Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards;
Ten paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year;
Access to insurance programs that may be continued after you retire;
A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your:
1. Resume,
2. Responses to the online questions, and
3. Required supporting documents.
We use a multi-step process to evaluate and refer applicants:
a) Minimum Requirements: Your application must show that you meet all requirements, including the education and/or experience required for this position. You may be found "not qualified" if you do not possess the minimum competencies required for the position. If your application is incomplete, we may rate you as ineligible.
b) Rating: Your application will be evaluated in the following areas:
Ability to communicate orally, as well as in writing,
Ability to manage an IT customer service organization,
Ability to work in a team environment,
Ability to troubleshoot problems in a network environment,
Ability to provide program and project leadership in an IT environment,
Knowledge of policy guidance.
Your application will be rated and ranked among others, based on the extent and quality of your experience, education, training, performance appraisals and awards relevant to the duties of this position. We may lower your rating if your responses to the online questions are not supported by the education and/or experience described in your application.
c) Referral: If you are among the top qualified candidates, your application will be referred to a selecting official for consideration and possible interview. If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)), you must receive a score of 85 or better to be rated as well qualified to receive special selection priority.
We recommend that you preview the online questions for this announcement before you start the application process.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
We offer a workplace that is respectful, fair, and values diversity. Our comprehensive benefits are very generous - helping you to reach your personal goals by supporting your professional growth, health, well-being, and your family needs. Our benefits package includes:
Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards;
Ten paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year;
Access to insurance programs that may be continued after you retire;
A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
NOTE: You MUST submit copies of all required certifications defined in specialized experience under the "Qualifications" section of this announcement. If you do not submit copies of certifications your application will not be considered.
CURRENT AND FORMER FEDERAL EMPLOYEES -- Documentation Relating to Your Federal Employment - Submit a copy of an SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2".) If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing that. - Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade. - If you are a current U.S. Mint employee, you do not have to submit an SF-50.
CTAP/ICTAP: If you are a displaced or surplus Federal employee eligible for consideration under the Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP), you must submit proof of eligibility. For a detailed list of documents, click here.
SPECIAL HIRING AUTHORITIES DOCUMENTATION If you are applying under a special hiring authority, submit a copy of proof of your eligibility.
VETERANS EMPLOYMENT OPPORTUNITIES ACT (VEOA) DOCUMENTATION If you are applying under the Veterans Employment Opportunities Act (VEOA), you must submit a copy of your Certificate of Release or Discharge from Active Duty, DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. Ten-point preference eligibles must also submit an Application for 10-Point Veteran Preference, SF-15, along with required documentation listed on the back of the SF-15 form. An SF-15 may be found at http://www.opm.gov/forms/pdf_fill/SF15.pdf.
Recommended Documents:
In addition, we recommend that you submit the following:
http://opm.gov/forms/pdf_fill/of0306.pdf.
A list of awards received (if applicable). Please do not send copies of awards.
A copy of your most recent completed performance appraisal.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m., Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date. Treasury provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process. Step 1 - Create or Upload a resume with USAJOBS (www.usajobs.gov) - We suggest you go to the end of the Qualifications & Evaluation section of the job announcement to preview the online questions that you will answer in Step 3. You may need to customize your resume to ensure that it supports your responses to these questions. For more resume tips click here. - You may create a resume in USAJOBS or upload one of your own choosing. Although you must enter your Social Security Number (SSN) for USAJOBS, we will only see the last four digits for identification purposes. Step 2 - Apply Online Click the "Apply Online" link of this announcement and then select the resume you wish to submit with your application. You will be redirected to the Department of the Treasury's CareerConnector website to complete the application process. Step 3 - Answer the Online Questions and Submit Your Online Application If this is your first time on Treasury's CareerConnector website, you will be prompted to register by answering questions related to your eligibility for Federal employment. The system will save these responses and take you back to the main screen so that you can answer the job-specific questions. Select "Take me to the assessment" and click on the "Continue" button to answer the job-specific questions. You must answer all the questions and click the "Finished" button. Step 4 - Review and Confirm Your Submission You will now have the option to upload a document or print fax cover-sheets for your required documents (see step 5 for details). Once you click "Done," you will see a summary of your application for your review. You may also print a copy for your records. When you click "Finished" at the bottom of the page, you will then be directed back to USAJOBS where you can confirm that your application has been submitted and track your application status. Step 5 - Submit Required Documents You can submit any required documents (discussed below) by document upload or fax. Whichever method you choose, please include the job announcement number with your documents. To protect your privacy, we encourage you to remove your SSN from any documents that you submit. Document Upload: You may upload supporting documents in one of two ways: 1. Once you finish answering the questions in the job announcement, you will be prompted to upload your document(s) to your application. You will be given the choice to either upload the document as part of the application process or you can select a document that you've already loaded on USAJOBS. or 2. You can upload a document to an existing application by logging into your USAJOBS account profile. Click on "My Applications" and search for the vacancy. Once you've located the vacancy, click on the vacancy and select "Apply Online." Move through your existing application to the Documents page and select Upload in order to add a document to your application. Be certain to review your complete application for confirmation that the document uploaded. In the Application Review section, you may verify acceptance of your documents in CareerConnector if you see them listed on the "Vacancy Documents" screen. Then, click on "Finished" to be returned to USAJOBS. Fax: Create a fax cover-sheet in CareerConnector by following the "Faxing Supporting Documentation" instructions. The fax number will be on the cover-sheet.
United States Mint
See "How to Apply" section
Washington, DC 00000
US
Next steps
You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status". Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate, or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
NOTE: You MUST submit copies of all required certifications defined in specialized experience under the "Qualifications" section of this announcement. If you do not submit copies of certifications your application will not be considered.
CURRENT AND FORMER FEDERAL EMPLOYEES -- Documentation Relating to Your Federal Employment - Submit a copy of an SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2".) If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing that. - Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade. - If you are a current U.S. Mint employee, you do not have to submit an SF-50.
CTAP/ICTAP: If you are a displaced or surplus Federal employee eligible for consideration under the Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP), you must submit proof of eligibility. For a detailed list of documents, click here.
SPECIAL HIRING AUTHORITIES DOCUMENTATION If you are applying under a special hiring authority, submit a copy of proof of your eligibility.
VETERANS EMPLOYMENT OPPORTUNITIES ACT (VEOA) DOCUMENTATION If you are applying under the Veterans Employment Opportunities Act (VEOA), you must submit a copy of your Certificate of Release or Discharge from Active Duty, DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. Ten-point preference eligibles must also submit an Application for 10-Point Veteran Preference, SF-15, along with required documentation listed on the back of the SF-15 form. An SF-15 may be found at http://www.opm.gov/forms/pdf_fill/SF15.pdf.
Recommended Documents:
In addition, we recommend that you submit the following:
http://opm.gov/forms/pdf_fill/of0306.pdf.
A list of awards received (if applicable). Please do not send copies of awards.
A copy of your most recent completed performance appraisal.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m., Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date. Treasury provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process. Step 1 - Create or Upload a resume with USAJOBS (www.usajobs.gov) - We suggest you go to the end of the Qualifications & Evaluation section of the job announcement to preview the online questions that you will answer in Step 3. You may need to customize your resume to ensure that it supports your responses to these questions. For more resume tips click here. - You may create a resume in USAJOBS or upload one of your own choosing. Although you must enter your Social Security Number (SSN) for USAJOBS, we will only see the last four digits for identification purposes. Step 2 - Apply Online Click the "Apply Online" link of this announcement and then select the resume you wish to submit with your application. You will be redirected to the Department of the Treasury's CareerConnector website to complete the application process. Step 3 - Answer the Online Questions and Submit Your Online Application If this is your first time on Treasury's CareerConnector website, you will be prompted to register by answering questions related to your eligibility for Federal employment. The system will save these responses and take you back to the main screen so that you can answer the job-specific questions. Select "Take me to the assessment" and click on the "Continue" button to answer the job-specific questions. You must answer all the questions and click the "Finished" button. Step 4 - Review and Confirm Your Submission You will now have the option to upload a document or print fax cover-sheets for your required documents (see step 5 for details). Once you click "Done," you will see a summary of your application for your review. You may also print a copy for your records. When you click "Finished" at the bottom of the page, you will then be directed back to USAJOBS where you can confirm that your application has been submitted and track your application status. Step 5 - Submit Required Documents You can submit any required documents (discussed below) by document upload or fax. Whichever method you choose, please include the job announcement number with your documents. To protect your privacy, we encourage you to remove your SSN from any documents that you submit. Document Upload: You may upload supporting documents in one of two ways: 1. Once you finish answering the questions in the job announcement, you will be prompted to upload your document(s) to your application. You will be given the choice to either upload the document as part of the application process or you can select a document that you've already loaded on USAJOBS. or 2. You can upload a document to an existing application by logging into your USAJOBS account profile. Click on "My Applications" and search for the vacancy. Once you've located the vacancy, click on the vacancy and select "Apply Online." Move through your existing application to the Documents page and select Upload in order to add a document to your application. Be certain to review your complete application for confirmation that the document uploaded. In the Application Review section, you may verify acceptance of your documents in CareerConnector if you see them listed on the "Vacancy Documents" screen. Then, click on "Finished" to be returned to USAJOBS. Fax: Create a fax cover-sheet in CareerConnector by following the "Faxing Supporting Documentation" instructions. The fax number will be on the cover-sheet.
United States Mint
See "How to Apply" section
Washington, DC 00000
US
Next steps
You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status". Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate, or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
