Clarification from the agency

Open to Public

Manages and serves as the installation subject matter expert of the Exceptional Family Member Program. Oversees the EFMP case management system and ensures effective exchange of resource information and support between staff and EFMP families. Oversees facilitation and coordination of resources between agencies, related resource offices, medical and recreational facilities, community services agencies and private organizations with emphasis on improving services.

Serves as the Program Manager to independently oversee day-to-day operation of the EFMP ongoing program that encompasses mission, function, operation, activity, laws, rules and regulations authorized and funded by the agency. Determines appropriate products or services for customers and defines program scope, requirements and deliverables. Develops, modifies or provides input to project plans and implements program plans to meet objectives. Coordinates and integrates project activities. Manages leads or administers project resources. Monitors project activities and resources to mitigate risks. Implements or maintains quality assurance processes. Makes improvements, solves problems or takes corrective action when problems arise.

Conducts presentations or briefings on all aspects of the program. Participates in phased, milestone and final program reviews. Identifies program documentation requirements or procedures. Develops and implements program marketing plans. Conducts a quarterly Special Needs Forum, open to family members to address needs and concerns. Participates in the Special Needs Evaluation and Review Team (SNERT) per Marine Corps Order 1754.4B. Manages the installation EFMP Respite Care Program. Assesses program operations and monitors progress toward organization goals and evaluates and makes adjustments to improve the program.

Identifies problems, determines accuracy and relevance of information, and uses sound judgment to generate and evaluate alternatives and to make recommendations to improve programming. Stays abreast of current methods, metrics, tools and techniques of process engineering in the human services field. Organizes work, sets priorities and determines resources requirements. Determines short or long term goals and strategies to achieve goals. Coordinates with other organizations to accomplish goals. Monitors progress and evaluates outcomes.

Identifies, analyzes, specifies, designs and manages functional and infrastructure requirements to include translating functional requirements into technical requirements used for logical design or presenting alternative technologies or approaches such as in maintaining the electronic case management system. Establishes methods and tools to conduct risk assessment and mitigate risks.
Develops minimum standards governing the EFMP program, policy, procedures and personnel. Addresses matters involving: difficult technical problems, application of new or questionable techniques and methods, clarification with the team leader or higher level supervisor, and further explanation and negotiation with the Director. Explains regulatory and legal requirements relevant to problem situations.

Reviews proposed changes to program plans and project proposals to see that all statutory and regulatory requirements are met and to ensure that changes do not include provisions contrary to basic law. Identifies provisions clearly not consistent with federal requirements and recommends remedial action necessary to correct inadequacies. Monitors quality assurance. Ensures the EFMP is in compliance with the IG AIRS checklist, Internal Control Reviews and meets related inspection requirements.

Conditions of employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

MINIMUM QUALIFICATIONS:

1. Bachelor's degree from an accredited college or university in human services or a related field appropriate to the work of position AND four years of knowledge and experience that demonstrates skill to independently oversee day-to-day operation of an Exceptional Family Member Program, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR significant experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above. 

2. Must have skills to monitor a complex case management system, review and recommend approval or disapproval of related program plans and materials; analyze and develop proposals or provisions in terms of impact on program resource requirements; develop new and revise operating procedures and standards to incorporate provisions that affect operating activities and requirements; conduct reviews of the administration and operation of the program and provide subject matter advice. 

3. Must have the skill to supervise employees in the accomplishment of work. 

4. Knowledge of human services principles and practices pertaining to individual and family needs, and problems in relation to social patterns. 

5. Knowledge of military family support programs and the related mission of readiness and retention. 

6. Knowledge of and familiarity with agencies, related resource offices, medical and recreational facilities, community services agencies and private organizations that can provide support to the EFMP.

Please include MONTH/YEAR and HOURS per week for all previous work experience listed on the resume. If there is no indication of time in position, we will credit the minimum.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.