It is the applicant's responsibility to read all sections and associated links in this announcement.
Edelweiss Lodge and Resort, nestled in the heart of the Bavarian Alps, proudly serves U.S. service members, veterans, and their families. Offering world-class hospitality, recreation, and relaxation, the resort provides a memorable getaway filled with comfort, adventure, and appreciation for those who serve our nation.
Summary
It is the applicant's responsibility to read all sections and associated links in this announcement.
Edelweiss Lodge and Resort, nestled in the heart of the Bavarian Alps, proudly serves U.S. service members, veterans, and their families. Offering world-class hospitality, recreation, and relaxation, the resort provides a memorable getaway filled with comfort, adventure, and appreciation for those who serve our nation.
This position is only open to current Edelweiss Lodge and Resort employees. United States (U.S.) Citizens who have resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.
In accordance with the NATO Status of Forces Agreement with Germany, citizens of the host country and citizens of a NATO country not married to an active-duty U.S. military member are not eligible for US NAF employment.
Serves as an Operations Assistant with the primary responsibility for maintaining order and harmony of patrons, and securing the facilities and grounds at an Armed Forces Recreation Center (AFRC) not located on a military installation.
Monitors operations to ensure smooth running of AFRC Shades of Green throughout the day and adherence to established schedules of activities and priorities. Respond to medical emergencies and to perform needed first aid, including CPR and the use of an AED. Know how to respond to and correct problems (if required) with the fire alarm system and when to contact maintenance personnel for immediate service. Be able to program, interrogate door locks, and make keys for employees, contractors and guests on an RFID lock system. Know how to operate a keywatcher system. Correct issues/problems with in-room guest safes. Respond to disturbances and be able to determine if local law enforcement must be contacted. Must know, understand and enforce evacuation, force protection, safety and security plans, policies and procedures. Alert and direct first responders during emergencies. Be able to take a statement from a guest or employee and write incident/information reports, attach required material and forward to responsible resort departments as required. Perform security at designated area and patrol resort grounds. Make routine checks of gates, doors, buildings and equipment ensuring safety and security. Maintain resort keys and issue to employees and contractors as required. Escort personnel within the resort as needed. Maintain log of authorized visitors. Perform vehicle inspections when required.
Perform customer service work that contributes toward the well-being of our guests and employees which includes check ID cards of persons entering the resort and providing directions. Use tact and diplomacy to deny entrance to unauthorized personnel or to remove those not adhering to the resorts policies. Ensure compliance with fire, safety, and security standards. Be familiar with calendar of events in order to inform guests/patrons of scheduled events.Maintain assigned area in a clean and orderly manner. Report all maintenance issues immediately to a supervisor or maintenance department for repair.
Direct Deposit and Social Security Card are required upon appointment
Meet qualification/eligibility/background requirements for this position
All required background checks of AR215 -3, Chapter 2, paragraph 213: i. must be satisfactory completed and maintained to include the initiation/completion of Child and Youth National Agency Check with Inquiries (CNACI).
One year probationary period may be required
Applicants must be U.S. citizens, hold a valid U.S. passport, and be at least 18 years of age.
A pre-employment physical is required
Must be willing to work irregular work schedule (nights/weekends/holidays)
Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
Must comply with established uniform and appearance standards at all times.
Must obtain First aid, to include CPR and use of AED within the first 60 days of employment. Must complete Golf Cart training within 60 days of employment.
Must obtain a driver's license within the first 30 days of employment.
Qualifications
RESUMES MUST BE TWO PAGES (OR LESS). QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. Must include at least one year of experience performing duties at a level which equipped the applicant with the particular knowledge, skills, and abilities needed to perform successfully in the position.
QUALIFICATION REQUIREMENTS:
Applicant must have one year of post-high school experience in the hospitality industry or one year of post-high school education.
Related experience as described above. Previous security experience preferred. Must possess excellent customer service skills. Be able to read, understand, and follow safety and security plans, policies, and procedures. Must be able to speak English clearly to give directions and explain policy. Must be able to operate and use various safety and other electronic and automated equipment (fire alarm, CCTV, radios, computers, etc). The ability to work a rotating schedule that may include evenings, nights, weekends and holidays. Experience or knowledge with Microsoft Office software.
All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience and education. Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks.
All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit.
Education
High School graduate or equivalent.
All candidates (to include current employees) are required to include transcripts with their application package. Failure to do so may result in an ineligible rating. Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here.
Additional information
This is a limited tenure position not to exceed 15 months. It is an unaccompanied program because we cannot provide logistical support to family members. Dorm-style housing is provided in lieu of a living quarters allowance. Transportation to and from Germany is provided in accordance with the terms of the Joint Travel Regulation and the executed transportation agreement. Military spouses and family members currently residing within the Garmisch Military Community who apply under this announcement will be considered for a regular appointment.
A manual application may be obtained by contacting the servicing NAF Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Eastern Standard Time, on the closing date of the announcement. Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.
Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest.
Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
The Duty Station for this position is located at Edelweiss Lodge and Resort, Garmisch, Germany. You will be expected to physically reside within commuting distance.
Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.
It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
Discover Your Path to Success!
Before you apply, take a moment to explore our Applicant Information Kit - your go-to guide for understanding our hiring process and making your application stand out.
Inside, you'll find helpful tips, insights, and everything you need to feel confident and prepared.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.
Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance.
For a slideshow presentation regarding these benefits, please click the link below.
You will be evaluated for this job based on how well you meet the qualifications above.
Your Application Matters: How We Will Review It
We want to help you put your best foot forward! Please take time to carefully follow all application instructions - missing information or skipped steps could impact your eligibility.
Your application will be thoughtfully reviewed to see how well your experience and qualifications align with the requirements listed in this announcement. This includes your resume, supporting documents, and responses to the assessment questionnaire.
We will consider your responses to our application questionnaire.
If you're tentatively qualified, we'll take a closer look to ensure your questionnaire responses match the experience reflected in your resume and documentation.
Note: If it's later found that qualifications or experience were overstated, it may affect your consideration for the position - so honesty and clarity are key.
Understanding Eligibilities: What You Can Claim When Applying
When you apply for a federal position through USAJOBS or USA Staffing, you may be eligible for selection preference or priority consideration based on your background or status. These eligibilities can improve your chances of being considered or referred for a position.
Depending on your situation, you may be able to claim one or more of the following eligibilities:
Tip: Be sure to review each eligibility carefully and provide the required documentation. Claiming an eligibility without proper support may affect your application status. Looking for more details? Refer to the Who Gets Initial Consideration (Selection Preferences) and the What Other Considerations are Available sections of our Applicant Information Kit.
Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.
Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. Some flexible employees may also be eligible to receive health insurance.
For a slideshow presentation regarding these benefits, please click the link below.
Federal agencies are required to limit resumes to two (2) pages or less and it must support the general or specialized experience described in this announcement.
Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count.
Please do not include photographs, personal images or other inappropriate content in your application materials.
Expedite Your Hiring
To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your application.
Required Documents
Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
Resume
Other Accepted Documents
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
Cover Letter
DD-214/ Statement of Service
DA Form 3433
Notification of Personnel Action for NAF Employees (DA Form 3434 or equivalent)
Other (3)
Other (4)
PCS Orders
Resume
Separation Notice (RIF)
SF-50/ Notification of Personnel Action
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You may submit your application package using one of the two methods identified below:
1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement # ELRLT20250008012848575
The complete application package must be submitted by 11:59 PM Eastern Time on 12/16/2025 to receive consideration.
Click Apply to access the online application.
You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to include in your application.
Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details
You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the IncludePersonal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application
package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application
It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.
RC-NAF-ELAREU EDELWEISS LODGE AND RESORT
DO NOT MAIL
APO, AE 09006
US
Next steps
Our Next Steps to Review Your Application and Keep You Informed
Application Review
Once you submit your application, the system will automatically review your answers to the application questionnaire to determine if you meet the basic qualifications for the job.
If you meet the qualifications, your application will move to the next step, where our HR representatives will carefully review your experience, skills, education (if applicable), and how well you match the job requirements.
Keeping You Informed
If you provided an email address, you'll receive a confirmation email letting you know we've received your application.
As your application moves through the hiring process, we'll send you updates and notifications via email.
Processing times may vary, but we'll do our best to keep you informed every step of the way.
Your Next Steps to stay on Top of Your Application
Check Your Contact Information
If your contact information changes after the job announcement closes, let us know as soon as possible.
Ensure You Receive Updates
Double-check that your email address is accurate and that your inbox can receive messages from us.
Make sure your mailbox isn't full and check your spam or junk folder to avoid missing important updates about your application.
3. Sign Up for Text Alerts
Want to stay ahead in the hiring process? In your USAJOBS profile, you can sign up to receive text alerts about jobs you applied to or tasks you need to complete.
We're excited about your interest in this position and look forward to reviewing your application
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Federal agencies are required to limit resumes to two (2) pages or less and it must support the general or specialized experience described in this announcement.
Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count.
Please do not include photographs, personal images or other inappropriate content in your application materials.
Expedite Your Hiring
To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your application.
Required Documents
Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
Resume
Other Accepted Documents
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
Cover Letter
DD-214/ Statement of Service
DA Form 3433
Notification of Personnel Action for NAF Employees (DA Form 3434 or equivalent)
Other (3)
Other (4)
PCS Orders
Resume
Separation Notice (RIF)
SF-50/ Notification of Personnel Action
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You may submit your application package using one of the two methods identified below:
1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement # ELRLT20250008012848575
The complete application package must be submitted by 11:59 PM Eastern Time on 12/16/2025 to receive consideration.
Click Apply to access the online application.
You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to include in your application.
Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details
You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the IncludePersonal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application
package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application
It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.
RC-NAF-ELAREU EDELWEISS LODGE AND RESORT
DO NOT MAIL
APO, AE 09006
US
Next steps
Our Next Steps to Review Your Application and Keep You Informed
Application Review
Once you submit your application, the system will automatically review your answers to the application questionnaire to determine if you meet the basic qualifications for the job.
If you meet the qualifications, your application will move to the next step, where our HR representatives will carefully review your experience, skills, education (if applicable), and how well you match the job requirements.
Keeping You Informed
If you provided an email address, you'll receive a confirmation email letting you know we've received your application.
As your application moves through the hiring process, we'll send you updates and notifications via email.
Processing times may vary, but we'll do our best to keep you informed every step of the way.
Your Next Steps to stay on Top of Your Application
Check Your Contact Information
If your contact information changes after the job announcement closes, let us know as soon as possible.
Ensure You Receive Updates
Double-check that your email address is accurate and that your inbox can receive messages from us.
Make sure your mailbox isn't full and check your spam or junk folder to avoid missing important updates about your application.
3. Sign Up for Text Alerts
Want to stay ahead in the hiring process? In your USAJOBS profile, you can sign up to receive text alerts about jobs you applied to or tasks you need to complete.
We're excited about your interest in this position and look forward to reviewing your application
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
