The Intelligence Community (IC) Chief Information Office (CIO) is responsible for advancing the Intelligence Community's mission by driving secure collaboration, integration, and information sharing; identifying and addressing information enterprise risks; and providing strategic leadership and oversight of the IC's enterprise architecture and enterprise information technology.
Summary
The Intelligence Community (IC) Chief Information Office (CIO) is responsible for advancing the Intelligence Community's mission by driving secure collaboration, integration, and information sharing; identifying and addressing information enterprise risks; and providing strategic leadership and oversight of the IC's enterprise architecture and enterprise information technology.
Internal to an Agency = Open to current permanent ODNI employees
Federal Employees = This detail opportunity is for current competitive and excepted service employees only. If you are not a current federal civilian employee you will not be eligible for this position. ODNI Joint Duty Assignments do not apply to members of the Military service or contractors. Applicants from federal agencies may be considered for this position as a reimbursable detailee, if endorsed by the employing agency.
Coordinate with various departments to understand their IT needs and allocate resources accordingly.
Participate in the design, evaluation, selection, implementation, and support of development and production support tools and platforms.
Oversee the effective integration and interoperability of disparate capabilities developed by separate service providers.
Oversees all end-user services, from hardware and software deployment to troubleshooting, to ensure minimal disruption to the workforce.
Creates and implements clear policies and procedures for end-user support to ensure consistent and high-quality service delivery.
Manage the lifecycle of end-user assets, from procurement and deployment to disposal, creating technology roadmaps to upgrade end-user computing platforms.
Oversee help desk operations, ensuring the timely and effective resolution of incidents, service requests, and escalations.
Serves as the primary escalation point for complex or high-priority issues, coordinating with other teams to ensure swift resolution.
Leverage data and analytics to monitor help desk performance, identify trends, and implement process and technology improvements.
Oversee the watch center, including the coordination and response to critical IT incidents, timely communication during major outages, and post-incident reviews to identify root causes and implement preventative measure.
Ensure compliance with IT security policies, standards, and regulations, with a focus on endpoint and workspace security.
Must be a current permanent Federal employee
Must have supervisory approval to apply to the Joint Duty Assignment.
Must be currently at the grade level of the detail. *No Temporary Promotion Opportunity*
The program does not apply to members of the Military service or contractors.
Qualifications
Mandatory Requirements:
Expert experience in managing cross-community complex programs making impactful recommendations to enhance products and services and resolving service failures while fulfilling partner needs.
Superior ability to balance responsibilities across multiple project activities, effectively managing transitions and adapting to dynamic customer needs in fast-paced environments.
Superior interpersonal, organizational, and problem-solving skills, with a strong track record of working effectively both independently and in collaborative team environments and demonstrated leadership in mentoring junior colleagues.
Expert ability to communicate, both verbally and in writing, complex information in a clear, concise manner that is targeted to and meets the needs of diverse audiences with different perspectives and objectives.
Superior ability to listen to, clarify, and convey understanding of others' ideas, comments, and questions as well as to integrate and build upon diverse opinions in a manner that encourages the formation of integrated solutions and positions.
Experience: One year of specialized experience at the next lower GS-grade (or equivalent). IT related experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT Certification). IT related experience demonstrating each of the four competencies (Attention to Detail, Customer Service, Oral Communication, and Problem Solving).
Desired Requirements:
Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Additional information
This position aligns to the ODNI GSIT pay scale, which ODNI is currently offering for IT Engineers, IT Project Managers, and ISSMs. Contact ODNI HRM for more information.
Job Interview Travel: Candidates from outside the Washington, D.C. area may be selected for a telephone, teleconference, or in-person interview.
Salary Determination: A current Federal Government employee, selected for a detail, will be assigned to the position at their current grade and salary.
Other Information
REASONABLE ACCOMMODATIONS FOR PERSONS WITH DISABILITIES: The ODNI provides reasonable accommodations to otherwise qualified applicants with disabilities. IF YOU NEED A REASONABLE ACCOMMODATION for any part of the application and hiring process, please notify the Reasonable Accommodation Office Representative by classified email at DNI_Diversity_WMA@cia.ic.gov, by unclassified email at DNI_DRA@dni.gov, by telephone at 703-275-3900 or by FAX at 703-275-1217. Your request for reasonable accommodation will be addressed on a case-by-case basis. PLEASE DO NOT SUBMIT YOUR APPLICATION TO THE EEOD EMAIL ADDRESS. THIS EMAIL IS FOR REASONABLE ACCOMMODATION REQUESTS ONLY.
The ODNI is an equal opportunity employer and abides by applicable employment laws and regulations.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above.
You must submit the supporting documents listed under the required documents section of this announcement. We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you are among the best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
a. RESUME: Applicants are encouraged to carefully review the vacancy announcement, particularly the MDRs, and construct their resume to highlight their most significant experience and qualifications relevant to this job opportunity.
b. POSITION NUMBER: Reference the announcement number in the subject line on each document submitted.
c. CURRENT SF-50: Federal Government employees must provide your official most recent SF-50 (i.e., dated within the last 52 weeks from the closing date of this vacancy announcement.) SF-50, "Notification of Personnel Action" is used to verify to verify current federal status, position, title, grade, and organization of record. If your SF-50(s) does not provide the information needed to make a final determination for qualification, you will be found ineligible for the position.
d. COVER LETTER: Applicants must submit a professional narrative as a supplement to the resume to elaborate on their qualifications and previous work performed.
e. WRITTEN ENDORSEMENT: Applicants from federal agencies must provide written endorsement from the employing agency concurring with the detail.
Failure to submit any of the above-mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
We encourage you to read the entire announcement prior to submitting your application. This post is for viewing purposes only.
Internal ODNI Cadre Candidates must submit an application through the classified JobsDNI website.
For current employees who do not currently have access to internal systems {due to extenuating circumstances, applications should be sent to either DNI-COO-HRM-Vacancies-Mailbox@cia.ic.gov (classified email system) or vacancies@odni.gov (unclassified email system)
Detailee Candidates from within the IC must submit an application through the classified IC Joint Duty Program website.
ONLY applicants from federal agencies outside the IC should send their complete application package to either DNI-COO-HRM-Vacancies-Mailbox@cia.ic.gov (classified email system) or vacancies@odni.gov (unclassified email system). Applicants experiencing technical issues may submit their application via email to either email system.
All attachments should be in Microsoft Word or Adobe PDF format.
Applications submitted through the classified email system should NOT contain classified information above the TS//SI/TK//NOFORN level.
APPLICATION PACKAGES MUST CONTAIN ALL ITEMS LISTED ABOVE. AN INCOMPLETE APPLICATION PACKAGE WILL BE INELIGIBLE FOR CONSIDERATION.
Do not include the following types of information in your profile or resume:
- Social Security Number (SSN)
- Photos of yourself
- Personal information, such as age, gender, religious affiliation, etc.
- Encrypted and digitally signed documents
Your application MUST be received by 11:59 PM (EST) on the closing date of this announcement. Applications received after the closing date will NOT be eligible for consideration.
IC CHIEF INFORMATION OFFICER
Director Of National Intelligence
Washington, DC 20511
US
Next steps
The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 60 days of the closing date of this announcement. Due to the large number of applications received, applicants will be contacted ONLY if they have been selected for an interview.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
a. RESUME: Applicants are encouraged to carefully review the vacancy announcement, particularly the MDRs, and construct their resume to highlight their most significant experience and qualifications relevant to this job opportunity.
b. POSITION NUMBER: Reference the announcement number in the subject line on each document submitted.
c. CURRENT SF-50: Federal Government employees must provide your official most recent SF-50 (i.e., dated within the last 52 weeks from the closing date of this vacancy announcement.) SF-50, "Notification of Personnel Action" is used to verify to verify current federal status, position, title, grade, and organization of record. If your SF-50(s) does not provide the information needed to make a final determination for qualification, you will be found ineligible for the position.
d. COVER LETTER: Applicants must submit a professional narrative as a supplement to the resume to elaborate on their qualifications and previous work performed.
e. WRITTEN ENDORSEMENT: Applicants from federal agencies must provide written endorsement from the employing agency concurring with the detail.
Failure to submit any of the above-mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
We encourage you to read the entire announcement prior to submitting your application. This post is for viewing purposes only.
Internal ODNI Cadre Candidates must submit an application through the classified JobsDNI website.
For current employees who do not currently have access to internal systems {due to extenuating circumstances, applications should be sent to either DNI-COO-HRM-Vacancies-Mailbox@cia.ic.gov (classified email system) or vacancies@odni.gov (unclassified email system)
Detailee Candidates from within the IC must submit an application through the classified IC Joint Duty Program website.
ONLY applicants from federal agencies outside the IC should send their complete application package to either DNI-COO-HRM-Vacancies-Mailbox@cia.ic.gov (classified email system) or vacancies@odni.gov (unclassified email system). Applicants experiencing technical issues may submit their application via email to either email system.
All attachments should be in Microsoft Word or Adobe PDF format.
Applications submitted through the classified email system should NOT contain classified information above the TS//SI/TK//NOFORN level.
APPLICATION PACKAGES MUST CONTAIN ALL ITEMS LISTED ABOVE. AN INCOMPLETE APPLICATION PACKAGE WILL BE INELIGIBLE FOR CONSIDERATION.
Do not include the following types of information in your profile or resume:
- Social Security Number (SSN)
- Photos of yourself
- Personal information, such as age, gender, religious affiliation, etc.
- Encrypted and digitally signed documents
Your application MUST be received by 11:59 PM (EST) on the closing date of this announcement. Applications received after the closing date will NOT be eligible for consideration.
IC CHIEF INFORMATION OFFICER
Director Of National Intelligence
Washington, DC 20511
US
Next steps
The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 60 days of the closing date of this announcement. Due to the large number of applications received, applicants will be contacted ONLY if they have been selected for an interview.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
