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Administrative Support Specialist (Workforce Management)

Department of Homeland Security
Customs and Border Protection
Office of Facilities and Asset Management (OFAM)

Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Facilities and Asset Management, Organizational Resources and Support Division, Human Capital Management Branch, Workforce Relations Section, in one of the following locations:

  • Washington, DC;
  • Indianapolis, IN;
  • Aliso Viejo, CA;
  • Euless, TX

Overview

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Accepting applications
Open & closing dates
12/03/2025 to 12/09/2025
Salary
$73,939 to - $96,116 per year
Pay scale & grade
GS 11
Locations
1 vacancy in the following locations:
Aliso Viejo, CA
Washington, DC
Indianapolis, IN
Euless, TX
Remote job
No
Telework eligible
No
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
12
Supervisory status
No
Security clearance
Not Required
Drug test
No
Financial disclosure
No
Bargaining unit status
No
Announcement number
OFAM-IMP-12831311-JMS
Control number
851301800

This job is open to

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Clarification from the agency

Current U.S. Customs and Border Protection employees who are currently working in a permanent competitive service position; Career Transition Assistance Plan CBP employees.

Duties

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This position is located in the Department of Homeland Security, U.S. Customs and Border Protection (CBP), Office of Facilities and Asset Management (OFAM), Organizational Resources and Support (ORS) Division, Human Capital Management Branch, Workforce Relations Section (WRS). WRS provides guidance to OFAM senior leaders, supervisors, and managers in the areas of Labor Relations, Employee Relations, Workers' Compensation, and Awards Management. WRS is responsible for planning, developing, and coordinating OFAM-wide projects and policies related to employee and labor relations. Additionally, WRS oversees efforts to ensure that injured employees receive timely workers' compensation benefits and are returned to work as soon as medically feasible. WRS also manages the establishment of performance plans and monitors and reports on their status throughout the performance cycle. Furthermore, WRS oversees the administration and management of all awards programs for OFAM, ensuring recognition initiatives are implemented effectively and align with organizational goals.

This position starts at a salary of $73,939.00 (GS-11, Step 1) to $96,116.00 (GS-11, Step 10) with promotion potential to $115,213 (GS-12 Step 10).

Salary listed reflects the rest of U.S. scale and, if applicable, will be adjusted to meet the locality pay or cost of living expenses of the duty location upon selection.

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.

Typical Work assignments include:

  • Designing, developing, implementing, and carrying out a variety of workforce management program activities affecting CBP, OFAM Divisions, and their personnel;
  • Serving as the central point of contact who researches and responds to questions from OFAM managers, supervisors, and employees regarding benefits, pay, leave, performance management systems, time and attendance, and workforce management;
  • Using knowledge of programs and appropriate guidelines and policies and applying goals, timelines, and scope available, planning and providing recommendations, and developing management briefings and presentations for supervisors and high-level and executive management;
  • Working with higher graded specialists, Office of Chief Counsel, and Privacy, Freedom of Information Act, and Equal Employment Opportunity Office, ensuring processes are followed and paperwork is completed as required;
  • Reporting, making notifications, maintaining trackers, and managing CBP Systems that deal with Performance Management, Within-Grade Increases, Career Ladder promotions, and probationary and trial periods.

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this position
  • Males born after 12/31/1959 must be registered with Selective Service
  • Primary U.S. residency for at least three of the last five years (additional details below)
  • All pre-employment processes will be conducted in English
  • You may be required to pass a background investigation
  • CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.
  • As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.
  • DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
  • Bargaining Unit: This position is not covered under the bargaining unit.

Qualifications

Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

  • Serving as the central point of contact, researching and responding to routine questions from employees regarding leave, performance management systems, and workforce management programs;
  • Reviewing and gathering relevant evidence on incidents or issues and forwarding packages to leadership for review;
  • Working with the management officials to gather critical and/or confidential information and assist in reviewing communications to the union/labor organizations to ensure information is conveyed appropriately regarding the office's objective prior to final review;
  • Collaborating with business partners and supervisors to draft decision letters.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Education Substitution: Successful completion of 3 full years of progressively higher-level graduate education leading to a degree from an accredited college or university, a doctoral degree and or LL.M., if related, that demonstrates the skills necessary to do the work.

Combining Education and Experience: Combining Experience and Education: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 and GS-11. More information on this qualification standard is located here

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:
  • Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
  • Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 12/09/2025.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:
  • Working for the U.S. Government as a federal civilian or as a member of the military
  • A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
  • Participation in a study abroad program sponsored by a U.S. affiliated college or university
  • Working as a contractor, intern, consultant or volunteer supporting the U.S. government
Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibilityon OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Additional information

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.

Positions with known promotion potential do not guarantee promotion, nor is the promise of promotion implied.

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants will only be considered for the Eligibilities for which they claim in the job questionnaire AND must provide the supporting documentation. Applicants will not be considered for Eligibilities for which they did not claim, regardless of the documentation submitted with the application. https://apply.usastaffing.gov/ViewQuestionnaire/12831311

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics).

To be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
The USA Hire Assessment will be used to assess the following general competencies:

  • Attention to Detail
  • Customer Service
  • Decision Making
  • Flexibility
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Reading
  • Reasoning
  • Self-Management
  • Stress Tolerance
  • Teamwork


If you are best qualified, you may be referred to the hiring manager for consideration and may be contacted for an interview. As a part of the interview process, additional selection criteria may be administered by the hiring manager. Preview https://apply.usastaffing.gov/ViewQuestionnaire/12831311

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

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