This position is assigned to Non-appropriated Fund (NAF) Navy General Library Programs; Morale, Welfare, and Recreation (MWR); Fleet Readiness (N92); Fleet and Family Readiness (FFR) (N9); Commander, Navy Installations Command (CNIC); Commander Navy Region Hawaii and/or Joint Base Pearl Harbor Hickam. The purpose of this position is to provide front desk, program, and customer service support in Navy MWR main libraries, branch libraries, and resource centers.
This position is assigned to Non-appropriated Fund (NAF) Navy General Library Programs; Morale, Welfare, and Recreation (MWR); Fleet Readiness (N92); Fleet and Family Readiness (FFR) (N9); Commander, Navy Installations Command (CNIC); Commander Navy Region Hawaii and/or Joint Base Pearl Harbor Hickam. The purpose of this position is to provide front desk, program, and customer service support in Navy MWR main libraries, branch libraries, and resource centers.
Please see the "Who May Apply" section under the Qualifications section.
MAJOR DUTIES AND RESPONSIBILITIES
Incumbent is responsible for a wide range of library support tasks in support of the librarian, higher graded technicians, and library patrons. Library programs directly contribute to patrons' morale, welfare, and total wellbeing. The ability to maintain effective interpersonal and organizational relationships is a key to successful operations.
Duties include but not limited to:
Library Front Desk / Customer Service Support (75%)
- Welcomes patrons into the program area/library and ensures that patrons are authorized to use library equipment and facilities.
- Registers library users so that these patrons may borrow library materials.
- Circulates library materials to patrons (checking library materials in and out) by using HQ approved Integrated Library Systems (ILS) software.
- Removes items from the book drop daily and clears these items from patron accounts.
- Reports high circulation items which are in poor condition or missing to supervisor.
- Compiles weekly overdue reports and calls patrons regarding overdue items from report findings to request that materials be returned. Reports overdue materials issues to supervisor for resolution.
- Completes weekly, monthly and quarterly program and collection usage reports.
- Assists with processing interlibrary loan requests.
- Re-shelves new and returned library materials.
- Responds to routine and non-technical requests for information and questions to access, identify and/or locate virtual and physical library materials.
- Assists with collection weeding projects.
- Assists with patron computer usage and troubleshoots minor hardware and software issues.
- Assists patrons with library equipment such as printers, copiers, computers, projectors, makerspace and gaming devices.
- Maintains a knowledge of current and upcoming library programs so that the incumbent may recommend these programs to patrons.
- Maintains a knowledge of other MWR programs so that the incumbent may recommend these programs to library patrons.
- Maintains library book displays.
- Ensures that library print marketing materials are current and well-stocked in targeted areas on base (fitness, galleys, medical support offices, and NEX are examples).
- Maintains knowledge of other program's programs' point of service for library program in a
collocated areas, ensuring patrons receive assistance from all MWR front desk team members.
- Sorts mail and checks magazines and newspapers as necessary.
- Informs leadership and library teammates when supplies are getting low and need reordering.
- Ensures cleanliness of the library building or designated space through general housekeeping such as dusting and vacuuming.
- Completes required military and library training on time.
- Promotes customer service awareness and demonstrates excellent customer service to all professional and patron contacts.
Library Program Support (25%)
- Assists library programmers with program preparations to include craft and decoration preparations.
- Assists library programmers with program execution to include set-up, tear-down, and presentation support.
- Assists program marketing by participating in library outreach activities. This may include taking the lead in presenting library program information to different commands and at installation community functions.
- Researches current library program trends and recommends popular library programs to library leadership.
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
A qualified candidate must possess the following:
Must possess an SF-50 that reflects an active status as a current CNIC NAF Library Employee at Joint Base Pearl Harbor Hickam.
KNOWLEDGE REQUIRED BY THE POSITION
- Knowledge of basic service operations for libraries.
- Knowledge of Navy MWR Library's mission.
- Knowledge of other MWR programs and their purpose.
- Knowledge of front desk library operations that include library circulations.
- Knowledge of technology devices and software applications.
- Skill in providing excellent customer service.
- Skill in the use of technology devices and software applications to include Microsoft Office applications.
- Skill in typing.
- Skill in reading comprehension and basic math.
- Skill in public speaking.
- Ability to work independently and as part of a team.
- Ability to communicate both orally and in writing.
SUPERVISORY CONTROLS
Works under the direct supervision of the installation assigned Supervisory Librarian, Library Program Manager, or Supervisory Library Technician. The supervisor assigns tasks, sets priorities, and establishes deadlines. Recurring assignments may be carried out independently. Situations involving unfamiliar problems not covered by instructions are referred to the supervisor for resolution. Work is spot-checked in progress and reviewed upon completion for accuracy and adherence to instructions on established procedures.
PHYSICAL DEMANDS
The work may require long periods of sitting, standing, walking, bending, and driving. Ability to lift, pull, push and carry 45 pounds. and Occasionally required to move heavier items.
Hours of work will vary as required by the needs of the program. Incumbent may be required to work early, late, and on weekends and holidays.
This position does not have a positive education requirement.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.*Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.*Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents are required at the time of application:
NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document.
The complete application package must be submitted by 11:59 PM (EST) on 11/28/2025 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12837858
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
