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***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

This position has full responsibility for the managerial and technical activities for the business operation of the Consolidated Textile Care Processing Facility (TCPF) servicing the healthcare needs of various VA Medical Centers and associated Community Based Outpatient Clinics. Duties will include, but may not be limited to the following:

• Directs budget and business plans, monitors operating and equipment expenditures and capital improvements.
• Oversees staffing, product and service quality, customer satisfaction.
• Manages textile inventories and distribution of TCPF operations; manages contract and develops needed revenue generating policies and procedures.
• Oversees procurement of all equipment, textiles, supplies, material inventories, and installation of equipment and services; uses data results to make adjustments in usage and purchasing.
• Determines and tracks delivery routes to each customer and make adjustments as needed.
• Conducts quantitative and qualitative studies to resolve problems and the effectiveness and efficiency of laundry operations and textile programs, and to improve performance and customer satisfaction, and to develop short- and long-range plans.
• Uses various analytical methods to include workflow charting such as Program Evaluation and Review Technique (PERT) chart, task analysis, trend analysis, regression analysis, and economic analysis. Develops comprehensive reports and recommends solutions to problems that impacts productivity and accountability.
• Interviews and selects applicants for employment and promotion, evaluates staff performance, ensures employees complete mandatory and in-house training, enters leave and attendance. Prepares and completes time sensitive reports that measure the performance of the operation, including the staff and training requirements.
• Maintains awareness of workflow, delivery schedules, and notes the development of backlogs and delinquencies in output, determines their cause, and taking corrective action.
• Ensures drivers are compliant with Department of Transportation regulations (e.g., vehicle inspections, safety, driving time limits, etc.)
• Assures policies and standards are adhered to for the handling of toxic, and highly contagious bio-hazardous waste and sharps.
• Serves as liaison between laundry operations and textile customers, National committees, Assets Management personnel, Textile Quality inspectors, trainers, etc.
• Performs other duties, as necessary.

Work Schedule: Monday-Friday, 8:00am - 4:30pm

Recruitment & Relocation Incentives: Not authorized
Critical Skills Incentive (CSI): Not Approved

Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

SPECIALIZED EXPERIENCE: Requires one full year of specialized experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-11) in the normal line of progression for the occupation in the organization. Specialized experience includes leading a team of staff directly involved in laundry operations and textile programs in a healthcare environment, performing the following:

• Conducting quantitative and qualitative studies to resolve problems, to analyze the effectiveness and efficiency of laundry operations and textile programs, and to improve performance and customer satisfaction;
• Utilizing various analytical methods to include workflow charting such as Program Evaluation and Review Technique (PERT) chart, task analysis, trend analysis, regression analysis, and economic analysis.
• Handling procurement of all equipment, textiles, supplies, material inventories, and installation of equipment and services; and
• Developing comprehensive reports based on analytical analysis and recommending process improvement and solutions to problems that impacts productivity and accountability.

A Quality Ranking Factor* has also been requested by the facility to help determine which of the basically qualified applicants are likely to be better qualified for a position.

The quality ranking factor for this position is: possess the ability to manage all phases of laundry operations, both productive and administrative.

*Quality Ranking Factors are skills, knowledge, abilities, or other worker characteristics which could be expected to result in superior performance on the job. Quality ranking factors will not be used for screening but may be used as ranking criteria. Applicants with higher proficiency levels may rank above those with lower proficiency levels on a quality ranking factor.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• Accountability
• Communications
• Conflict Management
• Control of Funds
• Customer Service
• Project Management
• Quality Ranking Factor

IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Physical Requirements: Requires moving throughout the healthcare system and any areas outside the medical center. Position regularly involves long periods of walking to various areas providing support, as well as bending, sitting, stooping, and moving equipment. The majority of the work is performed in an office setting, however, the employee is expected to round the facility multiple times per day. Position requires travel to visit each customer quarterly.


For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

Your responses to the assessment questionnaire will be reviewed along with the information provided in your resume and supporting documentation to determine if you are qualified for the position. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating may be lowered and/or you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

Candidates who apply under All U.S. Citizens announcements will be rated and ranked using Category Rating procedures. Qualified candidates will be assigned to a quality category. The categories are defined as follows:

• Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
• Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
• Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
• Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.

Application of Veterans' Preference: Category rating and selection procedures place those with veteran's preference above non-preference eligibles within each category. Preference eligible applicants that meet the eligibility and qualification requirements and who have a compensable service-connected disability of at least 10 percent are listed in the highest quality category (except when the position being filled is scientific or professional at the GS-09 grade level or higher).

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.