This position will be assigned to the JBSA Randolph ITT Office.
This is a flexible category position with guaranteed 00 hours per week, may work up to 40 hrs./week. Employees appointed to a flexible category position are not eligible for benefits.
Must be able to carry objects up to 10 pounds on a recurring basis and as much as 20 pounds occasionally.
This position will be assigned to the JBSA Randolph ITT Office.
This is a flexible category position with guaranteed 00 hours per week, may work up to 40 hrs./week. Employees appointed to a flexible category position are not eligible for benefits.
Must be able to carry objects up to 10 pounds on a recurring basis and as much as 20 pounds occasionally.
Depending on experience (DOE). Internal NAF pay setting rules apply.
Please see the "Who May Apply" section under the Qualifications section.
The purpose of this position is to provide support and assistance to patrons of ITT activity by selling tickets for local, in-state and national attractions, theme parks and events for our Military and their family. This position may also function as a tour guide/escort for instate and out of state tours. Sell over the counter and internet based tickets from Local and National Attraction Theme Parks. Takes Reservations for tours. Provides information on local amusements and general tourist information. Responsible for and maintains personal allotment of tickets. Orders tickets from management when needed, maintains daily ticket inventory log for accountability. Maintains stock record cards on all tickets and annotates both issue and sales to maintain accountability. Collects money through cash, check and charges. Issues receipt for all sales. Prepares daily individual Cashier's Report at the end of shift. Completes end of month inventory for all tickets under their responsibility. May be asked to perform as a tour escort for instate and out of state tours. Accompanying the tour group by acting as guide, insuring transportation and reservations are in order. Account for passengers on tour to ensure a successful trip. Keeps supervisor advised of any major or unusual problems which may arise during tour of duty. Replenishes brochures on racks and orders when out of stock. Ensures work environment is clean; vacuuming, sweeping, mopping of floors, wiping down all glass areas. Will work under supervision of Information, Tickets and Travel Manager who provides guidance when performing new or procedurally complex duties. Performs other duties as assigned.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12810521
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 11/06/2025
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Applicant must have experience as a cashier and cash handling procedures. Must have worked directly with Customers. Practical experience of travel, tour and recreation activities, rules, procedures is desirable. Experience in following oral and written instructions effectively. Must have experience in working in fast paste environment. Experience in the local tourism industry is preferred.
Knowledge, Skills and Abilities (KSA's): You qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:
1. Ability to follow oral and written instructions.
2. Ability to multi-task with attention to detail.
3. Ability to effectively communicate with customers.
4. Ability to handle multiple job related tasks concurrently.
5. Knowledge of the local area.
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and supporting document will be evaluated against the qualifications of the position.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 11/06/2025 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
