This position is located in the Office of Ombudsman, Dallas Regional Office of the Federal Deposit Insurance Corporation and provides support as a liaison to FDIC and regulated financial institutions to influence systemic change to improve operations and customer service and encourage the use of effective conflict management practices.
Additional selections may be made from this vacancy announcement to fill similar vacancies that occur subsequent to this announcement.
Summary
This position is located in the Office of Ombudsman, Dallas Regional Office of the Federal Deposit Insurance Corporation and provides support as a liaison to FDIC and regulated financial institutions to influence systemic change to improve operations and customer service and encourage the use of effective conflict management practices.
Additional selections may be made from this vacancy announcement to fill similar vacancies that occur subsequent to this announcement.
Serve as the principal OO liaison to RMS and DCP management and staff in the assigned region for regulatory issues brought forward by the industry.
Serve as an expert liaison with other Divisions and Offices in the assigned region involved in matters brought to the attention of the OO.
Build external relationships by promoting customer service and public relations within the region through responsive, professional and timely program stewardship that enhances the image of the Corporation.
Meet with insured depository institution officials and/or boards of directors, FDIC and other federal and state government regulators to discuss and resolve complaints brought to the attention of the OO.
Perform and/or coordinate the investigation of complaints; reviews supervisory materials for the resolution of complex or sensitive inquiries and complaints relating to FDIC regulatory activities.
Develop extensive outreach programs to be presented to the industry, including bank commissioners and trade associations.
Completion Of Financial Disclosure May Be Required.
Minimum Background Investigation (MBI) required.
Qualifications
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.
To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the 14-grade level or above in the Federal service. Specialized experience is defined as analyzing and processing examination reports of insured financial institutions; reviewing policies, rules and regulations to ensure fair treatment of institutions throughout the examination and regulatory processes; coordinating the analysis of operating programs related to the banking industry to identify patterns and systematic problems; and developing procedural and/or policy changes to resolve complaints and disputes made against insured depository institutions.
Applicants must have met the qualification requirements (including selective placement factors – if any) for this position within 30 calendar days of the closing date of this announcement.
For qualification determinations, your resume must contain the following for each work experience listed:
Organization/Agency's Name
Title
Salary (series and grade, if applicable)
Start and end dates (including the month and year)
Number of hours you worked per week
Relevant experience that supports your response to the specialized experience that is stated in the job announcement
If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position.
Education
There is no substitution of education for the experience for this position.
Additional information
Salary reflects a pay cap for this position of $255,000.
To read about your rights and responsibilities as an applicant for Federal employment, click here.
If selected, you may be required to serve a probationary or trial period as applicable to appointment type. During the probationary or trial period, you will be evaluated for fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
your performance and conduct;
the needs and interests of the agency;
whether your continued employment would advance organizational goals of the agency or the Government; and
whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary or trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, your two-page resume and supporting documentation will be used to determine whether you meet the job qualifications.
Structured Resume Review: Subject matter experts (SMEs) will review your resume to determine your technical qualifications for this position based on the required competencies. SMEs will review ONLY your two (2) page resume. SMEs will not review additional information beyond your resume (e.g., cover letter, links embedded in your resume).
If you are found qualified, your application will move forward to additional phase(s) of the review process.
The competencies for the Regional Ombudsman position are:
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Your SF-50 shows a federal position you've held, grade level and duty location. Your SF-50 can support position changes, conversions or separation for employment eligibility.
Failure to provide all of the required documentation as stated in this vacancy announcement, may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application:
Your two (2) page resume showing all relevant work experience (paid and unpaid) including: duties performed; full name and address of the each employer; start and end dates (month/year); work schedule (part-time, full-time, number of hours if intermittent); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date).
FDIC EMPLOYEES: If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process. You must apply online.
To apply for this position, you MUSTprovide a complete application package which includes:
Your two (2) page resume showing all relevant work experience (paid and unpaid) including: duties performed; full name and address of the each employer; start and end dates (month/year); work schedule (part-time, full-time, number of hours if intermittent); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date).
Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional ApplicationInformation” to continue.
You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
Federal Deposit Insurance Corporation
FDIC Human Resources Branch
300 S. Riverside Plz.
Ste. 1700
Chicago, Illinois 60606
United States
Next steps
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation’s Human Resources Staffing Policy and Accountability team at FairChanceAct@fdic.gov
Your SF-50 shows a federal position you've held, grade level and duty location. Your SF-50 can support position changes, conversions or separation for employment eligibility.
Failure to provide all of the required documentation as stated in this vacancy announcement, may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application:
Your two (2) page resume showing all relevant work experience (paid and unpaid) including: duties performed; full name and address of the each employer; start and end dates (month/year); work schedule (part-time, full-time, number of hours if intermittent); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date).
FDIC EMPLOYEES: If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process. You must apply online.
To apply for this position, you MUSTprovide a complete application package which includes:
Your two (2) page resume showing all relevant work experience (paid and unpaid) including: duties performed; full name and address of the each employer; start and end dates (month/year); work schedule (part-time, full-time, number of hours if intermittent); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date).
Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional ApplicationInformation” to continue.
You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
Federal Deposit Insurance Corporation
FDIC Human Resources Branch
300 S. Riverside Plz.
Ste. 1700
Chicago, Illinois 60606
United States
Next steps
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation’s Human Resources Staffing Policy and Accountability team at FairChanceAct@fdic.gov
