This position is located in the Division of Information Technology, Deputy CIO Technology, Customer Technology Services Section, Regional Customer Services of the Federal Deposit Insurance Corporation in Dallas, TX.
Salary reflects a pay cap for this position of $275,000.
This job opportunity announcement is being extended until Friday, October 10, 2025.
Summary
This position is located in the Division of Information Technology, Deputy CIO Technology, Customer Technology Services Section, Regional Customer Services of the Federal Deposit Insurance Corporation in Dallas, TX.
Salary reflects a pay cap for this position of $275,000.
This job opportunity announcement is being extended until Friday, October 10, 2025.
Directs the daily operations of IT within the Regional Office, field offices, and where located, the Area Office, to promote exceptional customer service.
Serves as a member of the Customers Technology Services Support Section Management team which partners and collaborates with Regional and HQ counterparts.
Develops or provides input to IT planning, budget, security, configuration, and problem management processes related to the assigned region.
Sponsors and/or oversees projects related to enterprise deployments, IT service delivery, and process improvements. Prepares and presents briefings to senior management officials and contractor management officials on complex and controversial issues.
Responsible for ensuring the Section’s programs, policies and processes are covered by internal controls and that appropriate precautions are taken to maximize the ongoing use of financial and human resources.
Communicates complex functional and technical requirements, issues, and problems to both technical and non-technical personnel, including preparing and presenting briefings to senior management officials and contractor management officials on complex and controversial issues.
Consults with and advises customers of IT considerations with respect to overall FDIC functions in support of field activities and in satisfying current information requirements.
Works to identify short-and long-range courses of action to effectively and efficiently comply with legislative, regulatory or environmental changes that currently, or in the future, may impact the organization. Provides consultation to, and works cooperatively with, other organizational entities as needed.
Makes decisions and develops recommendations in the assigned region that support important agency or division IT policies and inter-related programs. Ensures the integration of the assigned region to other functional areas and assesses impacts that require solutions to integration/interoperability issues.
Evaluates and provides feedback and counseling to employees regarding work performance and conduct. Approves/disapproves requests for leave, telework, travel, training, etc. Identifies training and developmental needs for staff and provides regular recognition for staff. Works in collaboration with the appropriate Human Resources and Legal staff to administer disciplinary action. Hears and resolves grievances or other disputes as appropriate.
2-page Resume Requirement: Please limit your résumé to 2 pages (minimum 10-point font). If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications.
High Risk Position - Background Investigation (BI) required
Employee may be relocated to any duty location to meet management needs.
Qualifications
To meet the minimum qualifications, applicants must possess the following leadership and technical experiences. These qualifications would typically be gained through serving in roles that require managing projects/teams or guiding the technical work of others.
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, skills, and abilities that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
MINIMUM QUALIFICATIONS: All applicants must submit a resume that addresses each minimum qualification experience. Examples should be clear, and concise, and emphasize your level of responsibilities; the scope and complexity of the programs, activities, or services you managed; program accomplishments; policy initiatives undertaken; level of contacts; the sensitivity and criticality of the issues you addressed; and the results of your actions. You should use action-oriented leadership words to describe your experience and accomplishments and quantify your experience wherever possible to demonstrate your accomplishments (e.g., the number of employees supervised).
Leadership Experience: Experience in leading and coordinating projects, including establishing expectations, reviewing work products/services, monitoring progress, and providing guidance and feedback to team members; AND
Technical Experience: Experience in managing and overseeing the IT programs and activities for staff members with hands-on support for information technology incidents, service requests, deployments and problem resolution; AND
Technical Experience: Experience in coordinating with other organizations/divisions on matters related to IT programs and activities, such as project management and coordination services for nation-wide project deployments.
Education
There is no substitution of education for the experience for this position.
Additional information
The five-day notification process does not apply to corporate and executive manager positions. Failure to provide your up-to-date resume in support of your qualifications for this position by the closing date will limit your ability to receive maximum consideration. Take a moment to ensure that your resume reflects the qualification requirements of this position by the closing date.
To read about your rights and responsibilities as an applicant for Federal employment, click here.
If selected, you may be required to serve a probationary period.
If selected, you may be required to serve a supervisory/managerial probationary period.
Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.
This position is a Corporate Manager, CM-00, which is equivalent to above the CG/GS-15.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume will be reviewed, to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contains sufficiently detailed information upon which to make the qualification determination.
If you are found minimally qualified, a Management Screening Panel (MSP) will review your qualifications and experience against pre-established benchmarks. The rating panel will place applications in one of two categories, Pass or Fail. These category assignments are a measure of the degree in which your background and responses to the assessment questions match the competencies listed below.
Top ranked (Pass) candidates will be referred to the selecting official for further review and consideration.
The competencies/KSAs you will be assessed on are listed below.
Strategic Thinking
Advising
Financial & Resource Management
Organizational Awareness
Planning and Organizing
HR Management
Interpersonal Relationships
Team Building
Oral/Non-Written Communication
Knowledge and awareness of current and emerging IT trends that impact customers and their needs for information and the ability to address those needs in view of corporate and division goals and objectives.
Knowledge of and skill in applying Information Technology Infrastructure Library (ITIL) principles and practices and methods of Service Desk and customer relationship management, project control, information processes, resource management and tiered IT support structure Tier 0-Tier 4.
Knowledge of and ability to work, coordinate, review, and maintain disaster recovery (DR) plans which includes documentation for DR governance, procedures to maintain continuous DR technical readiness and capabilities.
You do not need to respond separately to these competencies/KSAs. Your resume will serve as a response to the competencies/KSAs.
Applicants must provide details of the duties performed as they relate to the qualifying experience and competencies/KSAs. Experience must be explicitly stated in the resume as experience not specifically described in the resume cannot be assumed. Resumes that are vague or don't address specific requirements will not receive maximum consideration.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Failure to provide all of the required documentation as stated in this vacancy announcement, may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application:
Your two (2) page resume showing all relevant work experience (paid and unpaid) including: duties performed; full name and address of the each employer; start and end dates (month/day/year); work schedule (part-time, full-time, number of hours if intermittent); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date).
FDIC EMPLOYEES: Submit a final digitally signed copy of your most recent Annual Performance Appraisal and Evaluation form. The final PDF form is also acceptable. Please note that your form must be printed in landscape orientation for the required signatures to be visible. If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying. Multiple SF-50s may be necessary to determine your eligibility.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process. You must apply online.
To apply for this position, you MUSTprovide a complete application package which includes:
Your two (2) page resume showing all relevant work experience (paid and unpaid) including: duties performed; full name and address of the each employer; start and end dates (month/day/year); work schedule (part-time, full-time, number of hours if intermittent); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date).
Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional ApplicationInformation” to continue.
You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
Federal Deposit Insurance Corporation
Human Resources, Executive Resources
3501 Fairfax Dr.
Room VS-D3115
Arlington, Virginia 22226
United States
Next steps
The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation’s Human Resources Staffing Policy and Accountability team at HRPolicyTeam@fdic.gov
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Failure to provide all of the required documentation as stated in this vacancy announcement, may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application:
Your two (2) page resume showing all relevant work experience (paid and unpaid) including: duties performed; full name and address of the each employer; start and end dates (month/day/year); work schedule (part-time, full-time, number of hours if intermittent); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date).
FDIC EMPLOYEES: Submit a final digitally signed copy of your most recent Annual Performance Appraisal and Evaluation form. The final PDF form is also acceptable. Please note that your form must be printed in landscape orientation for the required signatures to be visible. If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying. Multiple SF-50s may be necessary to determine your eligibility.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process. You must apply online.
To apply for this position, you MUSTprovide a complete application package which includes:
Your two (2) page resume showing all relevant work experience (paid and unpaid) including: duties performed; full name and address of the each employer; start and end dates (month/day/year); work schedule (part-time, full-time, number of hours if intermittent); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date).
Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional ApplicationInformation” to continue.
You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
Federal Deposit Insurance Corporation
Human Resources, Executive Resources
3501 Fairfax Dr.
Room VS-D3115
Arlington, Virginia 22226
United States
Next steps
The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation’s Human Resources Staffing Policy and Accountability team at HRPolicyTeam@fdic.gov
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
