Clarification from the agency

Open to current, permanent, competitive service employees of the Veterans Crisis Line (VCL). This does not include temporary, term, or intermittent appointments. All others will be disqualified and not receive consideration.

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Major duties include but are not limited to:

• Program management responsibilities, including leadership in the development, implementation, evaluation, and oversight of organizational and staff development at VCL for the Quality, Training, and Risk Management Group.
• Directs, develops, integrates, plans, and synchronizes VCL training projects and missions dealing with quality, peer support, precepting, silent monitoring, video training, and instructor training.
• Serves as the Quality, Training, and Risk Management Group's principal training coordinator in the development, integration, and implementation of the VCL supporting multiple geographically dispersed sites.
• Conducts ongoing program evaluation and data-driven quality improvement projects that monitor the effectiveness of training programs for organizational development.
• Reviews, evaluates, coordinates, and synchronizes resource requirements to ensure clear, justifiable recommendations are submitted to higher headquarters for consideration.
• Establishes collaborative working relationships with a wide network of contacts across the community of interest of international centers, academic institutions, forums and think tanks to share information, participate in joint ventures, provide assistance for multi-agency efforts and arrange collaborative opportunities.
• Exercises technical and administrative supervisory controls that are in keeping with a second level supervisory position.
• Exercises the full range of supervisory responsibilities over the subordinate Branches and their supervisors.
• Complies with occupational safety and health standards applicable to VHA and with all rules, regulations, and orders issued by VHA with respect to the occupational safety and health program.
• Incumbent is accountable and responsible for the assigned program to include development, documentation and operation of both internal processes and administrative controls.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary/trial period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/23/2025.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Individual Occupational Requirement (IOR): To qualify for the 1712 - Training Instruction Series, you must meet one of the following individual occupational requirements as required by the Office of Personnel Management (Option A or B):

• A. Undergraduate or Graduate Education: Major study -- education or a subject area related to the position to be filled. You must attach transcripts to your application. OR
• B. Specialized Experience: Experience that demonstrated a practical knowledge of the subject area of the position and of the methods and techniques of instruction. Examples of qualifying specialized experience include:
  • Teaching or instructing in an adult education program, secondary school, college, military installation, or industrial establishment in the appropriate field(s).
  • Supervising or administering a training program.
  • Development or review of training/course materials, aids, devices, etc., and evaluation of training results.
  • Work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis.

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-13) in the normal line of progression for the occupation in the organization. In order to meet the minimum qualifications for this position, you must meet 5/7 of the following examples of specialized experience: Providing broad training program management responsibilities, including leading the development, implementation, evaluation, and oversight of organizational and staff development programs; Directing, developing, integrating, and synchronizing multiple training projects and missions, such as quality initiatives, peer support, precepting, silent monitoring, video training, and instructor training; Serving as a principal training coordinator by developing, integrating, and implementing supporting training programs across geographically dispersed sites; Coordinating, facilitating, and implementing training in compliance with legislative acts and directives; Conducting ongoing program evaluations and data-driven quality improvement projects aimed at monitoring and enhancing the effectiveness of training programs; Conducting outreach activities and establishing collaborative working relationships with a wide network of governmental, non-governmental, civil, military, academic, and private sector partners to enhance training operations; Supervising staff to include responsibilities such as planning, assigning work, evaluating performance, addressing grievances, approving training requests, and maintaining a safe, equal opportunity workplace environment.

You will be rated on the following Competencies for this position:

• Technology Management
• Administration and Management
• Accountability
• Organizational Awareness

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary and requires no special physical demands.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.