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Social Service Representative

Department of the Interior
Interior, Bureau of Indian Affairs
Northwest Region
This job announcement has closed

Summary

This position is located with the Bureau of Indian Affairs, Northwest Region, Division of Indian Services, Branch of Human Services in Portland, Oregon; Vancouver, Washington.

This is a Bargaining Unit position, for more information see What are bargaining units?

NOTE:THE PAY FLEXIBILITIES OF A RECRUITMENT BONUS, RELOCATION BONUS OR STUDENT LOAN REPAYMENT MAY BE AUTHORIZED, PENDING AVAILABILITY OF FUNDS AND MANAGEMENT APPROVAL.

Overview

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Reviewing applications
Open & closing dates
09/05/2025 to 09/19/2025
Salary
$53,831 to - $85,598 per year
Pay scale & grade
GS 7 - 9
Locations
1 vacancy in the following locations:
Portland, OR
Vancouver, WA
Remote job
No
Telework eligible
Yes—as determined by the agency policy.
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
9
Job family (Series)
Supervisory status
No
Security clearance
Other
Drug test
No
Position sensitivity and risk
Moderate Risk (MR)
Trust determination process
Financial disclosure
No
Bargaining unit status
Yes
Announcement number
STIMP-25-12795499-CAWY-MF
Control number
845158400

Duties

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  • Provide casework services to assist with processing applications, reviewing referrals, service requests, interviewing applicants, assessing client's needs and the needs of the client's family/guardian when appropriate.
  • Conduct office interviews and make home visits by reviewing the resources and to assess the social environments of the home to determine continued eligibility.
  • Perform case management duties and provide technical assistance to management of an individual's trust funds and assets.
  • Provide technical interpretation and guidance of the Bureau's Social Service Program and IIM accounts.
  • Initiate and/or cooperate with other agency branches and public welfare agencies in helping clients take advantage of local, state, and federal social services programs.
  • Maintain case records, letters, and prepare reports and recommendations as required.

Requirements

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Conditions of employment

  • U.S. Citizenship Required
  • Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (title 25, USC Section 472). Form BIA -4432 must be submitted with the application if claiming Indian Preference.
  • You will be required to have federal payments made by Direct Deposit
  • You may be required to successfully complete a probationary/trial period
  • A background security investigation will be required for all new hires. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication.
  • If you are a male applicant born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.
  • NOTE: TRAVEL AND RELOCATION EXPENSES WILL NOT BE AUTHORIZED. ANY RELOCATION EXPENSES ASSOCIATED WITH REPORTING FOR DUTY WILL BE THE RESPONSIBILITY OF THE SELECTED EMPLOYEE.
  • Incidental Operator position. If you are required to operate a motor vehicle in order to properly carry out assigned duties, the 25 IAM 4 Motor Vehicle Safety Program Policy applies. A Link is provided in the Additional Information Section.
  • TELEWORK: Indian Affairs has determined that the duties of this position are suitable for telework only during an emergency or natural disaster.
  • The full performance level of this position is GS-09.
  • Promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date.
  • A career ladder promotion is at the discretion of management, and in no way guaranteed.

Qualifications

EXPERIENCE AND EDUCATION REQUIREMENTS: (OPM Operating Manual, Individual Occupational Requirements for GS-0187: Social Services Series).

SPECIALIZED EXPERIENCE GS-9: I have at least one year of specialized experience equivalent to at least the GS-8 grade level in the Federal service that includes work which involved applying professional knowledge of the principles and practices of social work; recommending direct services to individuals, families, and groups; and educating or assisting with instruction, training, consultation or advice on social work related questions and services; and maintaining a formalized case management system which documents the workflow of case services with individual case plans.

SPECIALIZED EXPERIENCE GS-8: I have at least 1 year of specialized experience or the equivalent, comparable to at least the GS-7 in the Federal Service (obtained in either the public or private sector). Specialized experience is work that involved interpreting and applying federal regulations in the Code of Federal Regulation and Bureau's guidelines to client cases; policy letters and human behavior theory to provide specialized services; handle a range of client cases, using considerable independence, but keeps supervisor informed of issues or problems; proposes appropriate changes to service plan.

EXPERIENCE GS-7: I have at least 1 year of specialized experience or the equivalent, comparable to at least the GS-6 in the Federal Service (obtained in either the public or private sector). Specialized experience is work that involved the provision of direct social welfare services to families and individuals, which includes child welfare services; assist social workers with investigating, analyzing, and reporting on client case files; prepares and manages case files; develops case plans or Individual Self-Sufficiency Plans (ISP); and conducts preliminary interviews with clients and explains program policy and federal regulations.
OR
EDUCATION:1 full academic year of graduate education in social sciences (18 semester hours, 27 quarter hours or equivalent).

SPECIALIZED EXPERIENCE: Experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position and is typically in or related to the position to be filled.

All qualification requirements must be met by the closing date of this announcement.

Merit Promotion candidates must also meet time-in-grade requirements by the announcement closing date.
Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (title 25, USC Section 472).

Additional selections may be made from this announcement if identical vacancies occur in the same location within 90 days from the closing date.

Education

If you are qualifying based on your education, you MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement.

If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society.

One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.

If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education which shows the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: FOREIGN EDUCATION

Additional information

All new hires earn the beginning salary of their pay grade (Step 1). See 2025 Salary Tables and select the pay chart for Portland, Oregon; Vancouver, Washington. If no specific chart is listed for this geographic location, see the "rest of U.S." chart.

CAREER TRANSITION ASSISTANCE PROGRAMS: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp .

LAND MANAGEMENT WORKFORCE FLEXIBILITY ACT: If applying under the Land Management Workforce Flexibility Act, you must provide documentation to support your eligibility (SF-50) and performance (references and/or performance appraisal). Under the Land Management Workforce Flexibility Act (LMWFA) two groups of individuals are eligible to apply under this announcement: current and/or former employees serving or who have served under time-limited competitive appointments at land management agencies. Land Management Agencies include: Bureau of Indian Affairs, Bureau of Land Management, Bureau of Reclamation, U.S. Fish and Wildlife Service, National Park Service, and U.S. Forest Service.

  • Current appointees: 1) must have been hired under competitive examining procedures to a time limited appointment with a land management agency; 2) must have served under one or more time limited appointment(s) by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years; AND 3) must have performed at an acceptable level during each period of service.
  • Former appointees: 1) must have been hired under competitive examining procedures to a time limited appointment with a land management agency; 2) must have served under one or more time limited appointment(s) by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years; 3) must have separated for reasons other than misconduct or performance; AND 4) must have performed at an acceptable level through the service period.
SPECIAL APPOINTING AUTHORITY: Certain candidates may be eligible to apply under a special hiring authority including those for disabled individuals, Peace Corps employees, Foreign Service employees, veterans, etc. For more information, visit the following OPM websites: USAJOBS Information Center: https://www.usajobs.gov/Help/; Vets Info Guide: http://www.fedshirevets.gov/.

VOLUNTARY SEPARATION INCENTIVE PAYMENT: Former Federal Employees are required to indicate whether they received a Voluntary Separation Incentive Payment (VSIP) buyout in their previous employment with the Federal government, and are required to submit a copy of the applicable Notification of Personnel Action (SF-50) regarding the VSIP. Most individuals who accept reemployment with the Federal government within 5 years of receiving the VSIP amount, must repay the gross amount of the separation pay prior to reemployment.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Please limit your resume to no more than 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications.

Your application package will be evaluated against the minimum qualification requirements specified above. In order to qualify, your resume must specifically describe your work history and the duties you performed in each position. Your resume will be evaluated after the closing date of 09/19/2025 to determine whether you meet the minimum qualification requirements for this position. Qualified candidates will then be rated as best qualified, well qualified, or qualified depending on their possession of the knowledge, skills, abilities, competencies and experience requirements as demonstrated by your responses to the assessment questions.

Competencies measured include:

  • Client Orientation
  • Decision Making
  • Manages and Organizes Information
  • Oral Communication


We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If the information in your resume does not support your responses to the assessment questions, your score may be adjusted to more accurately reflect your qualifications.DESCRIBING YOUR

EXPERIENCE: PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume/application does not support your Assessment Questionnaire answers, we will not allow credit for your response(s). Your resume must contain sufficiently detailed information upon which to make a qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.

Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Reorganization Act of 1934 (Title 25, USC, Section 472). Verification Form BIA-4432 must be submitted with the application if claiming Indian Preference. Indian Preference eligibles not currently employed in Federal service may be appointed under the Excepted Service Appointment Authority Schedule A, 213.3112(a)(7). Consideration will be given to Non-Indian applicants in the absence of qualified Indian Preference eligibles. For more information, please visit: https://www.bia.gov/jobs.Qualified Indian preference candidates will be referred to the hiring manager in order of veterans' preference.

DUE WEIGHT FOR PERFORMANCE APPRAISALS AND AWARDS. For Current and Former Federal Employees, due weight will be given for performance and awards. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. If you do not have your most recent performance appraisal/evaluation, please submit a statement as to why it is not available. Please indicate if any prior performance appraisals/evaluations were at an acceptable level.

REVIEW BEFORE YOU SUBMIT: You may preview the assessment questions here in the https://apply.usastaffing.gov/ViewQuestionnaire/12795499.

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