This position is in the Department of Justice, Justice Management Division, Office of the Executive Secretariat (OES). OES oversees the review and approval of official documents and coordinating the flow of information critical to rigorous decision making. OES is also responsible for the coordination of all policy related decision material submitted to the Department for clearance. OES provides records management services, including storage of classified material and document searches.
Summary
This position is in the Department of Justice, Justice Management Division, Office of the Executive Secretariat (OES). OES oversees the review and approval of official documents and coordinating the flow of information critical to rigorous decision making. OES is also responsible for the coordination of all policy related decision material submitted to the Department for clearance. OES provides records management services, including storage of classified material and document searches.
This vacancy announcement is open to Federal employees serving in a Competitive service appointment and other eligible applicants. Please read the "This Job Is Open To" section above, to ensure you are eligible for consideration.
As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.
Typical duties of the IT Specialist (CustSpt), GS-2210-13 include:
* Manages assigned IT/communications environment with privileged access.
* Plans, coordinates, installs, and analyzes system design, hardware and software.
* Develops, recommends, and installs solutions and upgrades to ensure availability of all components of the assigned system.
* Resolve IT and functional problems in response to customer reported incidents.
* Provides technical support to customers.
* Troubleshoots and diagnoses system failures to isolate sources of problems.
* Identifies and documents system requirements for specific needs of customers.
* Ensures upgrades to the base IT and communications infrastructure are identified.
* Assists customers in developing and submitting recommendations for additional equipment and funds.
You will be required to complete a pre-employment security investigation and background check which includes a drug screening.
You may be required to complete a one-year probationary or two-year trial period.
Selective Service registration is required for males born on, or after, December 31st 1959. Those not registered should have an approved exemption on file.
You must meet all eligibility requirements by the closing date of this announcement and continue to meet these requirements throughout the hiring process. Offers can be rescinded if requirements are not met.
Additional selections may be made from this announcement, at any time, if openings occur in other offices serviced by Justice Management Division, HR Operations.
Qualifications
To qualify for the position of IT Specialist (CustSpt) at (GS-2210-13), you must meet the basic qualification requirements listed below AND possess the required specialized experience specific to this series and grade you're applying to.
If you are a current or former government employee on a permanent appointment in the competitive service, you will need to demonstrate 1-year (52-weeks) at the next lower grade level, to meet the time-in-grade requirements for this occupational series and grade. Additionally, please ensure to submit an applicable SF50 (please refer to the "required documents" section for additional information).
For the GS-13, you must have one year of specialized experience at the GS-12 grade level or equivalent pay band in the Federal service. Specialized experience is defined as: Providing the highest level of technical support for products and services; handles full desktop support, performs diagnostic testing, and addresses issues related to operating systems, software applications, and network connectivity.
Basic Qualifications (2210 series):
1. Attention to Detail - Is thorough when performing work and conscientious about attention to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available
products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
You MUST meet all qualification requirements, including Time-in-Grade, by the closing date of this announcement, 09/15/2025.
Your resume must support your responses to the online questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating. See the Required Documents section for important notes about what must be included in your resume.
Education
There is no education substitution available.
Additional information
The bullets below outline the various groups of applicants that fall under the term "status candidates". This vacancy is open to applicants from any of the groups listed below: When you apply you'll have the chance to claim an eligibility pathway, be sure you fully read each statement and any links provided to make sure you know which eligibility you qualify for.
SELECTIVE SERVICE: If you were born male, on or after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. Additional information is found at: www.sss.gov.
This position is excluded from the bargaining unit.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement closes, a review of your resume and supporting documentation will be conducted by the HR Specialist. This information will be compared against your responses to the assessment questionnaire to determine your eligibility for Federal employment, and then whether you are qualified for this particular position. If a determination is made that you have inflated your responses when compared to your background information, you may be deemed ineligible, or your score may be adjusted to more accurately reflect your skills and abilities.
Additionally, we will review your supporting documents and resume to determine if you are in the "Area of Consideration" for this vacancy. Government-Wide Merit Promotion vacancies may only accept applications from a limited audience, pay careful attention to the "Who May Apply" and the "Hiring Paths" information. Please follow all instructions carefully. Errors or omissions may affect your eligibility.
When addressing the specialized experience statement, applicants must present evidence of the experience in their resume. If the specialized experience statement is repeated, in the applicant's resume, Human Resources will deem the applicant as ineligible.
BASIS OF RATING:
DOJ's Merit Promotion Procedures will be used to evaluate candidates.
Your qualifications will be evaluated on the following competencies (knowledge, skills, and other characteristics):
Career Transition Programs (CTAP or ICTAP): These programs apply to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must:
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Documentation requirements may vary from applicant to applicant based on your eligibility claims.
It is your responsibility to carefully review the list of document descriptions below, to see which documents are required for your application.
ALL APPLICANTS: You must submit a detailed resume containing the following pieces of information for each job entry listed in your employment history:
Contact Information: Name, address, phone number, and email,
Official position title;
Employer name and contact information;
Start and end dates (including month and year);
A detailed list of duties & accomplishments,
Your grade/step achieved; and
The number of hours worked per week (or indicate full-time).
If you are a current or former Federal employee:
You must submit your most recent SF-50 (Notification of Personnel Action) or equivalent agency form. Do not submit an award SF-50, these do not contain sufficient information about your appointment
Your SF-50 should list the full position title, series, grade and step, organization, duty location, service computation date, effective date, and your service type and tenure status.
Submit a copy of your most recent performance evaluation or appraisal, signed, showing your final rating. If a performance appraisal is not available submit a statement explaining why one is not available.
If you are a Veteran or a qualifying parent or spouse:
Submit all DD-214 (Certificate of Release or Discharge from Active Duty, Member-4 Copy) forms.
If you are a Veteran with a service-connected disability rating you will need to submit the SF-15 (Application for 10-point Veterans Preference) and a copy of your VA Letter stating your disability rating.
If you are the qualifying parent or spouse of a disabled, deceased, or deployed Veteran, and are seeking a derived preference eligibility, you must submit appropriate supporting documentation such as the Veterans DD-214, SF-15, VA Letter.
If you are a Purple Heart recipient, you will need to submit a copy of your Member 4 DD-214 or other official documentation.
If you are claiming Veteran's Preference under the VOW Act, you will need to submit a certification letter from the armed forces that certifies you are expected to be discharged or released from active duty service in the armed forces under honorable conditions no later than 120 days after the date the certification is submitted.? This letter must contain (a) military service dates including the expected discharge or release date and (b) character of service.
For more information on each type of Veterans Preference, and the documentation required for each, see FedsHireVets.
If you are a person with a disability, claiming eligibility under Schedule A:
You must submit "proof of a disability" documentation ("Proof of a disability" is a letter stating that you have an intellectual disability, severe physical disability or psychiatric disability).
You must get this letter from your doctor, a licensed medical professional, a licensed vocational rehabilitation specialist, or any Federal, state, or local agency that issues or provides disability benefits.
For more information about Schedule A and verification requirements, please see OPM's Schedule A site.
If you are a displaced Federal employee claiming eligibility under CTAP or ICTAP:
A copy of the agency notice (i.e., letter of intent, separation notice, or agency RIF letter),
Your most recent performance appraisal, and
Most recent SF-50 showing current/former position, grade, promotion potential, and duty location.
To apply for this position, you must complete the online application questionnaire and submit your supporting documentation. Your complete application package must be submitted by 11:59 PM (EST) on 09/15/2025 to receive consideration.
Please note that if the vacancy has an application limit, it will be listed at the top of the announcement by USAJOBS, and the closing date may be sooner than listed here.
If you're not logged in to your USAJOBS account, you will need to login. If you don't have an account, please create one.
You will be prompted to select one of your stored (or uploaded) resumes, and any supporting documents you have uploaded to USAJOBS. If you have not uploaded these documents, you can do so later before submitting your application.
After acknowledging you have reviewed your application package, you will be asked to submit your demographic information (if you have provided this in your profile). Submission is optional and anonymous.
You'll be asked to confirm your choices and certify the accuracy of your information before you're able to continue to the Application Manager system. Until you see the blue border and DOJ logo, you are still on USAJOBS. You'll see a folder animation just before you leave USAJOBS.
Once you reach DOJ's Application Manager system, you'll be asked to verify the information you transmitted from USAJOBS. You will then respond to the application assessment questionnaires and indicate your eligibility options.
After responding to the questionnaires, you will have the opportunity to attach the documents you brought over from USAJOBS *OR* upload documents directly from your computer or device.
Once all your documents are uploaded, you must assign the uploads to the appropriate document category. You may attach more than one document to each category. Click the drop-down menu for a document category, and select one of the available options in the menu. The document will be listed under this category. You can click the drop-down again to add other documents, as needed. You can have up to 15 document assignments.
Once you've uploaded and assigned all your documents to an appropriate document type, you can proceed to the final verification step, and click Submit.
If you have correctly submitted your application, you will receive an automated e-mail notification within 30-60 minutes. Be sure to review the announcement fully to make sure that your application contains everything that is required.
If you need help with the application process, please see the USAJOBS Help Site (for everything on the USAJOBS-side), or the Application Manager Help Site (for everything on the DOJ-side).
Regrettably, the Department of Justice cannot assist you with USAJOBS account issues. If you contact us for assistance and the problem is related to your USAJOBS account, we will have to direct you to USAJOBS to remedy the issue.
REASONABLE ACCOMMODATIONS:
If you are unable to apply online due to a disability or overseas deployment, you must request an alternative application, which is available from the Human Resources Office. Please contact Kim Hall at kim.r.hall@usdoj.gov or 202-598-5013 to discuss your situation. Accommodations are reviewed on a case-by-case basis. Indicate that you're asking for a reasonable accommodation in your e-mail so the HR Specialist knows how to direct you.
We strive to extend a final offer of employment within 90 days from the close of this announcement. Delays do sometimes occur for reasons beyond our control. Additional selections may be made from this announcement if openings in other offices occur within 90 days, candidates who are referred to the hiring office, may be referred to other hiring offices in this scenario.
Additional selections may be made from this announcement, for up to 90 days, if openings occur in other offices serviced by Justice Management Division.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Documentation requirements may vary from applicant to applicant based on your eligibility claims.
It is your responsibility to carefully review the list of document descriptions below, to see which documents are required for your application.
ALL APPLICANTS: You must submit a detailed resume containing the following pieces of information for each job entry listed in your employment history:
Contact Information: Name, address, phone number, and email,
Official position title;
Employer name and contact information;
Start and end dates (including month and year);
A detailed list of duties & accomplishments,
Your grade/step achieved; and
The number of hours worked per week (or indicate full-time).
If you are a current or former Federal employee:
You must submit your most recent SF-50 (Notification of Personnel Action) or equivalent agency form. Do not submit an award SF-50, these do not contain sufficient information about your appointment
Your SF-50 should list the full position title, series, grade and step, organization, duty location, service computation date, effective date, and your service type and tenure status.
Submit a copy of your most recent performance evaluation or appraisal, signed, showing your final rating. If a performance appraisal is not available submit a statement explaining why one is not available.
If you are a Veteran or a qualifying parent or spouse:
Submit all DD-214 (Certificate of Release or Discharge from Active Duty, Member-4 Copy) forms.
If you are a Veteran with a service-connected disability rating you will need to submit the SF-15 (Application for 10-point Veterans Preference) and a copy of your VA Letter stating your disability rating.
If you are the qualifying parent or spouse of a disabled, deceased, or deployed Veteran, and are seeking a derived preference eligibility, you must submit appropriate supporting documentation such as the Veterans DD-214, SF-15, VA Letter.
If you are a Purple Heart recipient, you will need to submit a copy of your Member 4 DD-214 or other official documentation.
If you are claiming Veteran's Preference under the VOW Act, you will need to submit a certification letter from the armed forces that certifies you are expected to be discharged or released from active duty service in the armed forces under honorable conditions no later than 120 days after the date the certification is submitted.? This letter must contain (a) military service dates including the expected discharge or release date and (b) character of service.
For more information on each type of Veterans Preference, and the documentation required for each, see FedsHireVets.
If you are a person with a disability, claiming eligibility under Schedule A:
You must submit "proof of a disability" documentation ("Proof of a disability" is a letter stating that you have an intellectual disability, severe physical disability or psychiatric disability).
You must get this letter from your doctor, a licensed medical professional, a licensed vocational rehabilitation specialist, or any Federal, state, or local agency that issues or provides disability benefits.
For more information about Schedule A and verification requirements, please see OPM's Schedule A site.
If you are a displaced Federal employee claiming eligibility under CTAP or ICTAP:
A copy of the agency notice (i.e., letter of intent, separation notice, or agency RIF letter),
Your most recent performance appraisal, and
Most recent SF-50 showing current/former position, grade, promotion potential, and duty location.
To apply for this position, you must complete the online application questionnaire and submit your supporting documentation. Your complete application package must be submitted by 11:59 PM (EST) on 09/15/2025 to receive consideration.
Please note that if the vacancy has an application limit, it will be listed at the top of the announcement by USAJOBS, and the closing date may be sooner than listed here.
If you're not logged in to your USAJOBS account, you will need to login. If you don't have an account, please create one.
You will be prompted to select one of your stored (or uploaded) resumes, and any supporting documents you have uploaded to USAJOBS. If you have not uploaded these documents, you can do so later before submitting your application.
After acknowledging you have reviewed your application package, you will be asked to submit your demographic information (if you have provided this in your profile). Submission is optional and anonymous.
You'll be asked to confirm your choices and certify the accuracy of your information before you're able to continue to the Application Manager system. Until you see the blue border and DOJ logo, you are still on USAJOBS. You'll see a folder animation just before you leave USAJOBS.
Once you reach DOJ's Application Manager system, you'll be asked to verify the information you transmitted from USAJOBS. You will then respond to the application assessment questionnaires and indicate your eligibility options.
After responding to the questionnaires, you will have the opportunity to attach the documents you brought over from USAJOBS *OR* upload documents directly from your computer or device.
Once all your documents are uploaded, you must assign the uploads to the appropriate document category. You may attach more than one document to each category. Click the drop-down menu for a document category, and select one of the available options in the menu. The document will be listed under this category. You can click the drop-down again to add other documents, as needed. You can have up to 15 document assignments.
Once you've uploaded and assigned all your documents to an appropriate document type, you can proceed to the final verification step, and click Submit.
If you have correctly submitted your application, you will receive an automated e-mail notification within 30-60 minutes. Be sure to review the announcement fully to make sure that your application contains everything that is required.
If you need help with the application process, please see the USAJOBS Help Site (for everything on the USAJOBS-side), or the Application Manager Help Site (for everything on the DOJ-side).
Regrettably, the Department of Justice cannot assist you with USAJOBS account issues. If you contact us for assistance and the problem is related to your USAJOBS account, we will have to direct you to USAJOBS to remedy the issue.
REASONABLE ACCOMMODATIONS:
If you are unable to apply online due to a disability or overseas deployment, you must request an alternative application, which is available from the Human Resources Office. Please contact Kim Hall at kim.r.hall@usdoj.gov or 202-598-5013 to discuss your situation. Accommodations are reviewed on a case-by-case basis. Indicate that you're asking for a reasonable accommodation in your e-mail so the HR Specialist knows how to direct you.
We strive to extend a final offer of employment within 90 days from the close of this announcement. Delays do sometimes occur for reasons beyond our control. Additional selections may be made from this announcement if openings in other offices occur within 90 days, candidates who are referred to the hiring office, may be referred to other hiring offices in this scenario.
Additional selections may be made from this announcement, for up to 90 days, if openings occur in other offices serviced by Justice Management Division.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
