This Temporary Promotion opportunity serves as an Information Technology (IT) Customer Support Supervisor for the Office of Information Technology (OIT), Management Division, Executive Office of the United States Trustees. The individual will report to the End User Services Branch Chief (EUS), the CIO, or to another OIT staff member as designated.
Temporary actions taken under this announcement may be made permanent without further competition.
Summary
This Temporary Promotion opportunity serves as an Information Technology (IT) Customer Support Supervisor for the Office of Information Technology (OIT), Management Division, Executive Office of the United States Trustees. The individual will report to the End User Services Branch Chief (EUS), the CIO, or to another OIT staff member as designated.
Temporary actions taken under this announcement may be made permanent without further competition.
As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.
As a Supervisory Information Technology Specialist GS-2210-14, you will be responsible for providing leadership and supervising, planning, directing, and coordinating the activities of IT Specialists located in regional offices across the United States. Personnel are engaged in planning, monitoring, and carrying out a wide range of technical and service-oriented IT duties in support of regional and field office operations and Program-wide IT projects and other initiatives.
Duties of this position include but are not limited to:
Evaluate and recommend adoption of new or enhanced approaches to delivering IT services aligning with the OIT Strategic Plan initiatives.
Assist in the planning, rollout and communication of new services and solutions ranging from upgrading cybersecurity services (e.g., DOJ Login and Zero Trust Broker) to rolling out new services to replace legacy services/solutions (e.g., Teams Voice rollout).
Plan end user support services strategy, creating a roadmap for improved overall effectiveness of IT policies, processes, and procedures.
Develop customer support policies, procedures, and standards.
Ensure the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services.
Provide technical leadership on group projects and recommendations to enhance customer service and service uptime.
Provide leadership, mentoring, technical guidance, and management oversight to a team of IT Specialists located in offices across the Program.
Plan end user support services strategy, creating a roadmap for improved overall effectiveness of IT policies, processes, and procedures.
Develop performance standards and major performance objectives.
You must successfully pass a security/background investigation and a drug screening.
You must be a current permanent Department of Justice employee with competitive status or a CTAP/RPL eligible candidate.
You must meet all applicable time-in-grade requirements by the closing of this announcement.
Additional selections may be made from this announcement, at any time, if openings occur in other offices serviced by Justice Management Division, HR Operations.
Financial Disclosure: If selected, you may be required to disclose financial information in accordance with DOJ and Federal ethics guidelines.
May be required to complete a one-year supervisory probationary period.
You must be a current permanent Department of Justice employee with competitive status or a CTAP/RPL eligible candidate.
Qualifications
To qualify for the position of Supervisory Information Technology Specialist, (GS-2210-14), you must possess the basic requirement and the required specialized experience specific to this series and grade. If you are a current Department of Justice employee on a permanent appointment in the competitive service, you will need to demonstrate 1-year (52-weeks) at the next lower grade level, to meet the time-in-grade requirements for this occupational series and grade
.Basic Requirements: You must have IT related experience demonstrating each of the following competencies:
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, and/or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND
Specialized Experience: To qualify for this Supervisory Information Technology Specialist, GS-2210-14, position your resume must demonstrate one year of specialized experience equivalent to the GS-13 grade level or pay band in the Federal service or equivalent experience in the private or public sector providing expert technical advice, troubleshooting or operation of Office 365 suite in support of customer application systems.
More information on Individual Occupational Requirements for this series can be found -
You MUST meet all qualification requirements, including Time-in-Grade, by the closing date of this announcement, 09/08/2025.
YOUR RESUME MUST support your responses to the online questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating.
***Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications.***
Education
For the GS-14 level, you must meet the qualification requirement using experience alone. No substitution of education for experience is permitted.
Additional information
The duty location of this position can be filled at the USTP Executive Office in Washington, D.C. or at any of the USTP Field Offices Nation wide. For specific locations of the available offices in the organization please see the below website:
Pay will be set based on the duty location. The advertised figures are from the OPM 2024 Base Salary Table. The appropriate Locality Pay will be calculated into the final offer of employment. OPM Salary Tables are found below:
This vacancy is open to current DOJ employees and CTAP eligibles. See below for more information:
CURRENT DEPARTMENT OF JUSTICE EMPLOYEES: Employees who currently work for the Department of Justice, or any of it's components (i.e. FBI, DEA, ATF, USTP, JMD, etc.) on a permanent appointment in the competitive service. Contractor employees and those on Excepted Service appointments are not eligible.
SELECTIVE SERVICE: If you were born male, on or after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. Additional information is found at: www.sss.gov.
***Temporary actions taken under this announcement may be made permanent without further competition.***
***Temporary actions taken under this announcement may be terminated at any time before the established not-to-exceed date.***
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement closes, a review of your resume and supporting documentation will be conducted by the HR Specialist. This information will be compared against your responses to the assessment questionnaire to determine your eligibility for Federal employment, and then whether you are qualified for this particular position. If a determination is made that you have inflated your responses when compared to your background information, you may be deemed ineligible, or your score may be adjusted to more accurately reflect your skills and abilities.
Additionally, we will review your supporting documents and resume to determine if you are in the "Area of Consideration" for this vacancy. Government-Wide Merit Promotion vacancies may only accept applications from a limited audience, pay careful attention to the "Who May Apply" and the "Hiring Paths" information. Please follow all instructions carefully. Errors or omissions may affect your eligibility.
When addressing the specialized experience statement, applicants must present evidence of the experience in their resume. If the specialized experience statement is repeated, in the applicant's resume, Human Resources will deem the applicant as ineligible.
BASIS OF RATING: DOJ's Merit Promotion Procedures will be used to evaluate candidates.
Your qualifications will be evaluated on the following competencies (knowledge, skills, and other characteristics):
Customer Service
Developing Others
Technical Competence
Writing
Career Transition Assistance Program (CTAP): This program applies to DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must:
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Documentation requirements may vary from applicant to applicant based on your eligibility claims.
It is your responsibility to carefully review the list of document descriptions below, to see which documents are required for your application.
ALL APPLICANTS: You must submit a detailed resume containing the following pieces of information for each job entry listed in your employment history:
Contact Information: Name, address, phone number, and email,
Official position title;
Employer name and contact information;
Start and end dates (including month and year);
A detailed list of duties & accomplishments,
Your grade/step achieved; and
The number of hours worked per week (or indicate full-time).
If you are a current DOJ employee:
You must submit your most recent SF-50 (Notification of Personnel Action) or equivalent agency form. Do not submit an award SF-50, these do not contain sufficient information about your appointment
Your SF-50 should list the full position title, series, grade and step, organization, duty location, service computation date, effective date, and your service type and tenure status.
Submit a copy of your most recent performance evaluation or appraisal, signed, showing your final rating. If a performance appraisal is not available submit a statement explaining why one is not available.
If you are a displaced former DOJ employee claiming eligibility under CTAP:
You must submit your separation notice or RIF letter.
If you have not yet been separated, you can provide the letter of intent to separate you from the agency because of reduction-in-force.
To apply for this position, you must complete the online application questionnaire and submit your supporting documentation. Your complete application package must be submitted by 11:59 PM (EST) on 09/08/2025 to receive consideration.
If you're not logged in to your USAJOBS account, you will need to login. If you don't have an account, please create one.
You will be prompted to select one of your stored (or uploaded) resumes, and any supporting documents you have uploaded to USAJOBS. If you have not uploaded these documents, you can do so later before submitting your application.
After acknowledging you have reviewed your application package, you will be asked to submit your demographic information (if you have provided this in your profile). Submission is optional and anonymous.
You'll be asked to confirm your choices and certify the accuracy of your information before you're able to continue to the Application Manager system. Until you see the blue border and DOJ logo, you are still on USAJOBS. You'll see a folder animation just before you leave USAJOBS.
Once you reach DOJ's Application Manager system, you'll be asked to verify the information you transmitted from USAJOBS. You will then respond to the application assessment questionnaires and indicate your eligibility options.
After responding to the questionnaires, you will have the opportunity to attach the documents you brought over from USAJOBS *OR* upload documents directly from your computer or device.
Once all your documents are uploaded, you must assign the uploads to the appropriate document category. You may attach more than one document to each category. Click the drop-down menu for a document category, and select one of the available options in the menu. The document will be listed under this category. You can click the drop-down again to add other documents, as needed. You can have up to 15 document assignments.
Once you've uploaded and assigned all your documents to an appropriate document type, you can proceed to the final verification step, and click Submit.
If you have correctly submitted your application, you will receive an automated e-mail notification within 30-60 minutes. Be sure to review the announcement fully to make sure that your application contains everything that is required.
If you need help with the application process, please see the USAJOBS Help Site (for everything on the USAJOBS-side), or the Application Manager Help Site (for everything on the DOJ-side).
Regrettably, the Department of Justice cannot assist you with USAJOBS account issues. If you contact us for assistance and the problem is related to your USAJOBS account, we will have to direct you to USAJOBS to remedy the issue.
REASONABLE ACCOMMODATIONS: If you are unable to apply online due to a disability or overseas deployment, you must request an alternative application, which is available from the Human Resources Office. Please contact Joel Schielie at joel.schielie@usdoj.gov or 202-702-5700 to discuss your situation. Accommodations are reviewed on a case-by-case basis.
We strive to extend a final offer of employment within 90 days from the close of this announcement. Delays do sometimes occur for reasons beyond our control. Additional selections may be made from this announcement if openings in other offices occur within 90 days, candidates who are referred to the hiring office, may be referred to other hiring offices in this scenario.
Additional selections may be made from this announcement, for up to 90 days, if openings occur in other offices serviced by Justice Management Division.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Documentation requirements may vary from applicant to applicant based on your eligibility claims.
It is your responsibility to carefully review the list of document descriptions below, to see which documents are required for your application.
ALL APPLICANTS: You must submit a detailed resume containing the following pieces of information for each job entry listed in your employment history:
Contact Information: Name, address, phone number, and email,
Official position title;
Employer name and contact information;
Start and end dates (including month and year);
A detailed list of duties & accomplishments,
Your grade/step achieved; and
The number of hours worked per week (or indicate full-time).
If you are a current DOJ employee:
You must submit your most recent SF-50 (Notification of Personnel Action) or equivalent agency form. Do not submit an award SF-50, these do not contain sufficient information about your appointment
Your SF-50 should list the full position title, series, grade and step, organization, duty location, service computation date, effective date, and your service type and tenure status.
Submit a copy of your most recent performance evaluation or appraisal, signed, showing your final rating. If a performance appraisal is not available submit a statement explaining why one is not available.
If you are a displaced former DOJ employee claiming eligibility under CTAP:
You must submit your separation notice or RIF letter.
If you have not yet been separated, you can provide the letter of intent to separate you from the agency because of reduction-in-force.
To apply for this position, you must complete the online application questionnaire and submit your supporting documentation. Your complete application package must be submitted by 11:59 PM (EST) on 09/08/2025 to receive consideration.
If you're not logged in to your USAJOBS account, you will need to login. If you don't have an account, please create one.
You will be prompted to select one of your stored (or uploaded) resumes, and any supporting documents you have uploaded to USAJOBS. If you have not uploaded these documents, you can do so later before submitting your application.
After acknowledging you have reviewed your application package, you will be asked to submit your demographic information (if you have provided this in your profile). Submission is optional and anonymous.
You'll be asked to confirm your choices and certify the accuracy of your information before you're able to continue to the Application Manager system. Until you see the blue border and DOJ logo, you are still on USAJOBS. You'll see a folder animation just before you leave USAJOBS.
Once you reach DOJ's Application Manager system, you'll be asked to verify the information you transmitted from USAJOBS. You will then respond to the application assessment questionnaires and indicate your eligibility options.
After responding to the questionnaires, you will have the opportunity to attach the documents you brought over from USAJOBS *OR* upload documents directly from your computer or device.
Once all your documents are uploaded, you must assign the uploads to the appropriate document category. You may attach more than one document to each category. Click the drop-down menu for a document category, and select one of the available options in the menu. The document will be listed under this category. You can click the drop-down again to add other documents, as needed. You can have up to 15 document assignments.
Once you've uploaded and assigned all your documents to an appropriate document type, you can proceed to the final verification step, and click Submit.
If you have correctly submitted your application, you will receive an automated e-mail notification within 30-60 minutes. Be sure to review the announcement fully to make sure that your application contains everything that is required.
If you need help with the application process, please see the USAJOBS Help Site (for everything on the USAJOBS-side), or the Application Manager Help Site (for everything on the DOJ-side).
Regrettably, the Department of Justice cannot assist you with USAJOBS account issues. If you contact us for assistance and the problem is related to your USAJOBS account, we will have to direct you to USAJOBS to remedy the issue.
REASONABLE ACCOMMODATIONS: If you are unable to apply online due to a disability or overseas deployment, you must request an alternative application, which is available from the Human Resources Office. Please contact Joel Schielie at joel.schielie@usdoj.gov or 202-702-5700 to discuss your situation. Accommodations are reviewed on a case-by-case basis.
We strive to extend a final offer of employment within 90 days from the close of this announcement. Delays do sometimes occur for reasons beyond our control. Additional selections may be made from this announcement if openings in other offices occur within 90 days, candidates who are referred to the hiring office, may be referred to other hiring offices in this scenario.
Additional selections may be made from this announcement, for up to 90 days, if openings occur in other offices serviced by Justice Management Division.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
