The work involves routine to complex troubleshooting for hardware and software systems. This position will help prepare and maintain documentation for local programs and processes. Duties performed by the Information Technology Technician II include, but are not limited to:

• Handling and logging support calls for the IT help desk;
• Performing routine hardware and software troubleshooting;
• Assisting with office and chambers moves by moving and reconnecting equipment in new locations;
• Providing support of user applications including Microsoft Windows, Microsoft Office (Office 365), Adobe Acrobat, and computer hardware and software;
• Loading, installing, or assisting in the installation of hardware and peripheral components such as desktops, laptops, mobile devices, monitors, keyboards, printers, and disk drives;
• Maintaining computer security resources on all workstations, including antivirus and firewall systems; in advance of oral arguments,
• Working with the IT Specialist and Courtroom Deputy to ensure courtroom and chambers equipment evaluations and connectivity preparations have been completed;
• Preparing clear and effective written instructions for users and IT staff;
• Training users on computer hardware and software;
• Inspecting personal computer equipment; coordinating the repair and/or replacement of computer equipment such as computers, desktop printers, Ricoh multifunction printers, scanners, and fax machines;
• Providing first-level support for the operation, programming, and testing of portable videoconferencing equipment and audio-visual equipment in the court's meeting rooms and courtrooms;
• Providing regular support for audio-visual systems, including installation, support, maintenance, troubleshooting, and repair; assisting with videoconferencing and teleconferencing as required;
• Carrying a court-issued cell phone and being available to respond to customer issues through the help desk phone number and email address; participating in after-hour duty phone support when scheduled; and
• Traveling within the Eleventh Circuit (Alabama, Florida, Georgia) and to remote sites as needed to provide IT support.

Conditions of employment

• Applicants must be United States citizens or eligible to work for the federal government. All applicant information is subject to verification.
• All offers of employment are provisional pending successful completion of a background check or investigation and a favorable employment suitability determination. Selectees to high-sensitive positions such as this must successfully complete a ten-year background investigation, and subsequent favorable suitability determination, and every five years thereafter will be subject to a re-investigation.
• All court employees are required to adhere to the Code of Conduct for Judicial Employees.
• This position is subject to Electronic Funds Transfer (EFT) for payroll deposit.
• Ability to lift and move equipment up to 50 pounds is required.

Qualifications

• A minimum of two years of experience with troubleshooting, repairing, and installing IT hardware and software.
• Knowledge of and skill in using current information technology applications.
• Thorough knowledge of computer processes and hardware/software capabilities, including desktop operating systems and common desktop applications.
• Knowledge of word processing software and ability to adapt it to local needs.
• Familiarity with Adobe and Microsoft Office products: Word, Excel, PowerPoint, Publisher, Teams, and Acrobat.
• Skill and ability to perform routine software and hardware maintenance and troubleshooting.
• Ability to communicate technical information effectively (orally and in writing) to end users.
• Excellent organizational, verbal, and written communication skills. Many user interactions are with remote users with varying technological skills.
• Ability to work independently and/or with minimal supervision.
• Ability to exercise good judgment regarding proper business attire.
• Ability to comply with the Code of Conduct for Judiciary Employees and court confidentiality requirements.
• Ability to travel as needed.
• Ability to lift and move equipment up to 50 pounds is required.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants will also be evaluated based on the application materials submitted.