The incumbent is responsible for directing, planning, coordinating, and implementing a variety of administrative and customer support service functions in the Boston, MA office. Responsibilities include (but are not limited to) budget planning and monitoring, acquisition of equipment and supplies, assigning and overseeing work by Field Operations staff, supporting human capital activities, coordinating facility repairs, overseeing physical and information security, and other activities.
Summary
The incumbent is responsible for directing, planning, coordinating, and implementing a variety of administrative and customer support service functions in the Boston, MA office. Responsibilities include (but are not limited to) budget planning and monitoring, acquisition of equipment and supplies, assigning and overseeing work by Field Operations staff, supporting human capital activities, coordinating facility repairs, overseeing physical and information security, and other activities.
Oversee and coordinate a full range of administrative activities, such as ensuring the operability of office equipment, providing orientation/exit processing for staff, and assigning, executing, and overseeing a variety of projects in support of field operations management.
Serve as an in-line supervisor by assigning work to subordinates, prioritizing their workload, ensuring timely and quality completion of work, and interpreting and applying procedures and guidelines. Coach and provide feedback to subordinates, provide input for performance appraisals, approve leave and certify time and attendance for assigned staff. Recommend awards and recognition for subordinates.
Manage and execute GAO business processes such as time and attendance, travel reimbursement and compliance, procurement, and formatting GAO reports for republishing; assist with development of and compliance with business process policies and procedures. Review business process activities for quality assurance, and serve as back-up to administrative staff as needed.
Maintain, monitor, and reconcile the field office budget; oversee preparation of purchase orders, procurement, and payment of small purchases for supplies and services; and serve as payment approver for purchase card transactions.
Work with building management and/or the General Services Administration regarding security, maintenance, and other areas, and assist the Field Office Manager with office renovations or relocations as required.
Serve as the Property Control Officer, manage inventory control, and coordinate with local ISTS staff on logistical/equipment issues.
Provide direct customer support for all routine administrative and business processes conducted in the field office, some of which may be sensitive or complex, and coordinate with the Field Office Manager on Union/LMR issues related to the field office.
Instruct GAO staff about administrative processes, such as those for time/attendance and travel; maintain the field office's internal intranet website; coordinate local training offerings and enrollment; and oversee workspace assignments and the workspace sharing program.
Manage physical and information security as the designated Security Officer; maintain secure rooms and ensure oversight of classified workspace, tools, and materials in accordance with GAO policies and procedures. Respond to security alarms; serve on building security and emergency committees; and assist the Field Office Manager with emergency preparedness activities and drills. As lead on the office's emergency response and evacuation team, execute emergency preparedness plans and make decisions during emergencies.
May serve as deputy focal point for one or more Field Operations national responsibility areas, such as Field Operations-wide activities related to facilities, recruiting, etc., or agency-wide business processes such as timekeeping, training or transfers. Duties may include collection and analysis of data as well as coordination and collaboration with staff across Field Operations and in other GAO operational units such as FMBO, HCO, IO, and ISTS to effectively resolve issues and ensure efficient delivery of services.
Participates in the local Facility Security Committee (FSC) meetings and acts as a Designated Official and/or voting FSC member on collaborating current security efforts and dealing with improved security enhancements in respective Field Office's.
Serve as a lead or participate in office, field, and agency-wide activities or special projects as required.
You must be a current GAO employee on a permanent appointment.
This position requires the incumbent to be physically present in GAO's Boston, MA Field Office on a regular and recurring basis.
You must meet all qualification requirements before the announcement closes.
Qualifications
Applicants must have one year (52 weeks) of specialized experience at the next lower level/band, equivalent to the AC-III, PT-I, PE-I, PA-I, CS-I or GS-11 grade level in the Federal service. Specialized experience is experience that demonstrates knowledge of and the ability to perform a wide variety of administrative functions and services such as handling routine building maintenance issues, applying physical and information security policies and procedures, and/or monitoring, maintaining, and reconciling an office budget. Prior experience must demonstrate the ability to plan, organize, and control work involving diverse administrative activities, as well as the ability to gain cooperation and coordinate the work of others.
Education
There is no education requirement for this position.
Additional information
This position is not in a bargaining unit.
OPTION FOR ADDITIONAL SELECTIONS: Based on the staffing needs, additional selections may be made through this vacancy announcement.
Travel and relocation expenses will not be paid for by the GAO.
REASONABLE ACCOMMODATION: GAO provides reasonable accommodations to applicants and employees with disabilities. To request accommodation, please email ReasonableAccommodations@gao.gov.The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.
The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
If you meet the qualification requirements stated above, you will be further rated based on your responses to the vacancy questions. Please make sure that your responses to the vacancy questions are supported in your resume. Please follow all instructions carefully. If you provide incomplete answers, fail to provide a narrative response to any vacancy question(s) that requires further explanation, or if your response to a vacancy question is "see resume", your rating may be affected or you may be determined ineligible.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Leading Others, Oral Communication, and Technical Competence
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You must provide a complete application package which includes:
- Resume: must be created using the USAJOBS resume builder oruploaded to USAJOBS and must show relevant work experience.
- Current GAO employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent) showing tenure, type of service (competitive/excepted), as well as the highest grade/band held. The SF-50 must show that you are currently a GAO employee.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online, please contact Matthew Myatt at myattm@gao.gov by 4 p.m. on the closing date of the announcement.
For technical issue with USAJOBS: Please refer to the USAJOBS help page.
Government Accountability Office
Human Capital Office
441 G Street NW
Washington, DC 20548
US
Next steps
After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications by reviewing your assessment questionnaire and resume to complete an analysis. Please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.
If you do not meet the key requirements and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
You must provide a complete application package which includes:
- Resume: must be created using the USAJOBS resume builder oruploaded to USAJOBS and must show relevant work experience.
- Current GAO employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent) showing tenure, type of service (competitive/excepted), as well as the highest grade/band held. The SF-50 must show that you are currently a GAO employee.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online, please contact Matthew Myatt at myattm@gao.gov by 4 p.m. on the closing date of the announcement.
For technical issue with USAJOBS: Please refer to the USAJOBS help page.
Government Accountability Office
Human Capital Office
441 G Street NW
Washington, DC 20548
US
Next steps
After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications by reviewing your assessment questionnaire and resume to complete an analysis. Please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.
If you do not meet the key requirements and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
