This position is located in the Washington Headquarters Services (WHS), Human Resources Directorate (HRD), Benefits and Worklife Division (BWD). BWD is responsible for serving as a focal point to provide employee benefit and worklife services to specified organizations.
Summary
This position is located in the Washington Headquarters Services (WHS), Human Resources Directorate (HRD), Benefits and Worklife Division (BWD). BWD is responsible for serving as a focal point to provide employee benefit and worklife services to specified organizations.
This announcement is open to current permanent Federal Civilian Employees, Veterans Employment Opportunities Act (VEOA) eligibles, eligible Defense Cyber Excepted Service employees, eligible Priority Placement Program DoD Military Spouses Preference (MSP) applicants, eligible PPP applicants, and current Federal VRA Employees, and Eligible Interagency Career Transition Assistance Plan applicants (ICTAP).
Incumbent typical work assignments may include the following:
Serve as a Human Resources Specialist in a planning and advisory role to managers, supervisors and employees in customer organizations in the area of employee benefits and related issues.
Advise management on a wide variety of federal benefits programs such as Civil Service Retirement System (CSRS), Federal Employee Retirement System (FERS), Thrift Savings Plan (TSP) and alternative pension plans for a diverse work force to include employees such as judges, Presidential appointees, and those under Social Security.
Identify business processes related to benefits administration for reengineering by serving as an expert in methods or improvements for employee benefit and other related personnel support operations.
Develop program guidance and plans for programs: CSRS, FERS, TSP, FEHB and FEGLI.
Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/Home/Registration)
Required to participate in the direct deposit program
Individuals tentatively selected for drug testing designated positions will be required to submit to urinalysis for illegal drugs prior to appointment and are subjected to random drug testing.
Position has been designated as Non-Critical sensitivity. Incumbent is required to obtain and maintain a Secret security clearance.
The incumbent must adhere to DoD Standards of Conduct
The employee may be required to work other than the normal duty hours, which may include evenings, wekends, and/or holidays.
Work may occasionally require travel away from the normal duty station on military or commercial aircraft.
Individuals tentatively selected for drug testing designated positions will be required to submit to urinalysis for illegal drugs prior to appointment and are subjected to random drug testing.
Non-Disclosure agreement.
Qualifications
Time in Grade:
For entry at the GS-12 level, status applicants must have served 52 weeks as a GS-11 or higher grade in the Federal Service.
For entry at the GS-13 level, status applicants must have served 52 weeks as a GS-12 or higher grade in the Federal Service.
Specialized Experience for GS-12: Knowledge of the procedures governing management representation in third party hearings sufficient to provide technical advice and/or perform representational duties. Maintain effective relationships with and gain the cooperation of employees, supervisors, and managers on difficult issues.
Specialized experience for GS-13: Identifies business processes related to benefits administration for reengineering. Develops program guidance and plans. Ensures employees receive retirement annuity computations and other advice on programs. Maintains close liaison with other divisions to ensure staff interchange and support to the team providing serviced organization.
In addition to meeting the specialized experience requirements, qualified applicants must also possess the quality of experience as it relates to how closely or to what extent an applicant's background, recency of experience, education, and training are relevant to the duties and responsibilities of the announced position. Candidates must clearly demonstrate the possession of competencies necessary to successfully perform the work of the position at the appropriate level to be qualified for the position. Applicants must describe how their experience meets the competencies within the body of the resume. No separate statements addressing competencies are required.
Competencies: Human Resource Concepts, Policies and Laws, Policy and Compliance, and Problem Solving
Qualification and time-in-grade requirements must be met at the closing date of this announcement.
Education
There is no substitution of education for the qualifying experience at the GS-12 grade level.
There is no substitution of education for the qualifying experience at the GS-13 grade level.
Additional information
A one year probationary or trial period may be required.
Individuals tentatively selected for drug testing designated positions will be required to submit to urinalysis for illegal drugs prior to appointment or placement.
Management has the prerogative to select at either grade level.
This recruitment provides promotion opportunity to target position without further competition when selectee is eligible and recommended by management. However promotion is not guaranteed and no promise of a promotion is implied.
We may use this announcement to fill additional vacancies within 90 days of the closing date.
Moving costs MAY be paid.
Recruitment, relocation, or retention incentives MAY be authorized.
The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here..
For more information on veterans' preference click here.
Males born after 12-31-59 must be registered or exempt from Selective Service (to verify your registration status click here).
Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85 or above on the rating criteria for this position.
The Department of Defense (DoD) policy on employment of annuitants issued March 18, 2004 will be used in determining eligibility of annuitants.
This position is subject to the limitations imposed by the DOD Priority Placement Program.
Priority Placement Program (PPP) Military Spouse Preference (MSP) eligible candidates will receive priority consideration at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level.
PPP Application Based Preference Eligibles (Military Reserve and National Guard technicians, Military Reserve and National Guard technicians receiving disability retirement, and Retained Grade employees) will receive priority consideration at the full performance level only.
For grades below the full performance level, only MSP/PPP eligible candidates who currently occupy a formal training program position will be entitled to exercise their priority preference.
For more information regarding qualifications requirements please click here.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the applicant questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.
The Assessment Questionnaire takes approximately 15 minutes to complete and collects information on your education, training and experience related to the following critical competencies:
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
FOR THIS JOB ANNOUNCEMENT THE FOLLOWING SUPPORTING DOCUMENTS ARE REQUIRED AS THEY APPLY STATED BELOW AND MUST BE RECEIVED BY THE CLOSE OF THE ANNOUNCEMENT. NOT ALL DOCUMENTS WILL APPLY TO EVERYONE.
Transcripts (if applicable) If you are substituting education for specialized experience you must submit all of your transcripts. The absence of this information will result in an ineligible rating. (WHS serviced employees will be verified via eOPF or you may include them in your application package. However, it is the employee's responsibility to ensure that his/her eOPF contains the required transcript and is up-to-date).
Most recent SF-50 "Notification of Personnel Action" showing you are/were in the competitive service and the highest grade held. It is recommended you provide a SF-50 within the last 52 weeks before the closing date of this JOA for current federal employees. Effective 5/25/2022, WHS HRD will use the resume in conjunction with the provided SF-50 to confirm Current Federal Employee eligibility. We will complete confirmation of Current Federal Employee eligibility at the job offer phase if needed. It is still required that you submit at least one SF-50 with your application and confirm you are a current federal employee via your employment dates on your resume for current federal employee eligibility determinations. (WHS serviced employees SF-50s can be verified via eOPF).
Veterans Preference Documentation (if applicable): Candidates claiming Veterans Preference must submit a DD-214 (Member Copy 4), or, if you are CURRENTLY serving on active duty, a statement of service from your unit which states the date you entered on active duty, the date you are separating, and the campaign medals you have received. For those supplying the statement of service, preference will be verified by a DD-214 (Member Copy 4) upon separation from the military. Veterans with a service-connected disability must also submit a VA letter dated 1991 or later. DoD Components with CES positions apply Veterans' Preference to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement."
Military Spouse Preference (MSP) Eligible: Military Spouse Preference applicants, must be selected and placed at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level. You must include a completed copy of the Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for Military Spouse Preference. Click here to obtain a copy of the Military Spouse PPP Self-Certification Checklist.
Military Reserve (MR) and National Guard (NG) Technicians PPP Eligible: MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician preference. Click here to obtain a copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist.
Military Reserve (MR) and National Guard (NG) Technicians Receiving Disability Retirement PPP Eligible: MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician Disability preference. Click here to obtain a copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist.
Your complete Application Package (containing the above required documents) must be received no later than 11:59 pm Eastern Time on 08/15/2025.
WARNING: Failure to submit a complete application package including any required documentation by 11:59 PM (EST) on 08/15/2025, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered, uploaded is received, legible and accurate.
HR will not modify answers submitted by an applicant.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
Retained Grade PPP Eligible: Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Retained Grade PPP Self-Certification Checklist to verify your eligibility for Retained Grade preference. Click here to obtain a copy of the Retained Grade PPP Self-Certification Checklist.
You may submit a cover letter which will be forwarded to the selecting official with your resume. Your cover letter will not be used to verify your qualifications or eligibilities.
SF-50 - (Required) Notification of Personnel Action for current or former federal employees- All applicants must provide your most recent SF50 or the SF50 reflecting Career/Career-Conditional tenure and the highest grade held on a permanent basis.
To apply for this position, you must provide a complete Application Package. See required documents below.
Your Resume
Your resume MUST include the following information for each job listed: Job title; duties (be as detailed as possible); month & year start/end dates (e.g. June 2007 to April 2008); and full- time or part-time status (include hours worked per week). Read more about what should I include in my federal resume here.
DO NOT include the following information: Classified or government sensitive information; Social Security Number; Photos of yourself; Personal information, such as age, sex, religious affiliation, etc.; or encrypted and digitally signed documents. Read more about what should I leave out of my resume here.
A complete Assessment Questionnaire
Other required supporting documents: (SEE BELOW FOR MORE INFORMATION ON REQUIRED SUPPORTING DOCUMENTS)
Click 'Apply Online' to create an account or log in to your existing USAJOBS account.
Follow the prompts to complete the assessment questionnaire and upload required documents.
Please ensure you click the Submit My Answers button to submit your application.
Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by logging into your USAJOBS account and clicking Update Application in the vacancy announcement. You must re-select your resume and other documents from your USAJOBS account or your application will be incomplete.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login) all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
You are encouraged to apply online. Applying online will allow you to review and track the status of your application.
Do not email or send hard copy resumes/applications to the Contact Information or Agency Information listed in this vacancy announcement. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement.
It is the applicant's responsibility to verify that all information in their resume and documents are legible and accurate. HR will not modify answers/documents submitted by an applicant.
Washington Headquarters Services provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please view the "Alternate Application" method listed in the "Other Information" section of this announcement. Your requests for reasonable accommodation will be addressed on a case-by-case basis. Please visit the following link for more information http://http://www.esd.whs.mil/Directives/issuances/admin_inst/
WHS Human Resources Directorate
Human Resources Directorate
4800 Mark Center Drive
Alexandria, VA 22350
US
Next steps
All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact Washington Headquarters Services for assistance.
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
Washington Headquarters Services is an Equal Employment Opportunity employer.
Washington Headquarters Services uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, visit: http://www.dhs.gov/E-Verify
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
FOR THIS JOB ANNOUNCEMENT THE FOLLOWING SUPPORTING DOCUMENTS ARE REQUIRED AS THEY APPLY STATED BELOW AND MUST BE RECEIVED BY THE CLOSE OF THE ANNOUNCEMENT. NOT ALL DOCUMENTS WILL APPLY TO EVERYONE.
Transcripts (if applicable) If you are substituting education for specialized experience you must submit all of your transcripts. The absence of this information will result in an ineligible rating. (WHS serviced employees will be verified via eOPF or you may include them in your application package. However, it is the employee's responsibility to ensure that his/her eOPF contains the required transcript and is up-to-date).
Most recent SF-50 "Notification of Personnel Action" showing you are/were in the competitive service and the highest grade held. It is recommended you provide a SF-50 within the last 52 weeks before the closing date of this JOA for current federal employees. Effective 5/25/2022, WHS HRD will use the resume in conjunction with the provided SF-50 to confirm Current Federal Employee eligibility. We will complete confirmation of Current Federal Employee eligibility at the job offer phase if needed. It is still required that you submit at least one SF-50 with your application and confirm you are a current federal employee via your employment dates on your resume for current federal employee eligibility determinations. (WHS serviced employees SF-50s can be verified via eOPF).
Veterans Preference Documentation (if applicable): Candidates claiming Veterans Preference must submit a DD-214 (Member Copy 4), or, if you are CURRENTLY serving on active duty, a statement of service from your unit which states the date you entered on active duty, the date you are separating, and the campaign medals you have received. For those supplying the statement of service, preference will be verified by a DD-214 (Member Copy 4) upon separation from the military. Veterans with a service-connected disability must also submit a VA letter dated 1991 or later. DoD Components with CES positions apply Veterans' Preference to preference eligible candidates, as defined by Section 2108 of the Title 5 U.S.C. in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement."
Military Spouse Preference (MSP) Eligible: Military Spouse Preference applicants, must be selected and placed at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level. You must include a completed copy of the Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for Military Spouse Preference. Click here to obtain a copy of the Military Spouse PPP Self-Certification Checklist.
Military Reserve (MR) and National Guard (NG) Technicians PPP Eligible: MR and NG technicians PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician preference. Click here to obtain a copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist.
Military Reserve (MR) and National Guard (NG) Technicians Receiving Disability Retirement PPP Eligible: MR and NG technicians receiving disability retirement PPP applicants must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist to verify your eligibility for Military Reserve and National Guard Technician Disability preference. Click here to obtain a copy of the Military Reserve and National Guard Technician Disability PPP Self-Certification Checklist.
Your complete Application Package (containing the above required documents) must be received no later than 11:59 pm Eastern Time on 08/15/2025.
WARNING: Failure to submit a complete application package including any required documentation by 11:59 PM (EST) on 08/15/2025, or at the time of application for announcements with an extended closing date, may result in an ineligible rating and loss of consideration. To verify that your application is complete, log into your USAJOBS account, select Application Status and More Information. The Details page will display the status of your application. It is the applicant's responsibility to verify that information entered, uploaded is received, legible and accurate.
HR will not modify answers submitted by an applicant.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
Retained Grade PPP Eligible: Retained Grade PPP applicants, must be selected and placed at the full performance level if determined well qualified. You must include a completed copy of the Retained Grade PPP Self-Certification Checklist to verify your eligibility for Retained Grade preference. Click here to obtain a copy of the Retained Grade PPP Self-Certification Checklist.
You may submit a cover letter which will be forwarded to the selecting official with your resume. Your cover letter will not be used to verify your qualifications or eligibilities.
SF-50 - (Required) Notification of Personnel Action for current or former federal employees- All applicants must provide your most recent SF50 or the SF50 reflecting Career/Career-Conditional tenure and the highest grade held on a permanent basis.
To apply for this position, you must provide a complete Application Package. See required documents below.
Your Resume
Your resume MUST include the following information for each job listed: Job title; duties (be as detailed as possible); month & year start/end dates (e.g. June 2007 to April 2008); and full- time or part-time status (include hours worked per week). Read more about what should I include in my federal resume here.
DO NOT include the following information: Classified or government sensitive information; Social Security Number; Photos of yourself; Personal information, such as age, sex, religious affiliation, etc.; or encrypted and digitally signed documents. Read more about what should I leave out of my resume here.
A complete Assessment Questionnaire
Other required supporting documents: (SEE BELOW FOR MORE INFORMATION ON REQUIRED SUPPORTING DOCUMENTS)
Click 'Apply Online' to create an account or log in to your existing USAJOBS account.
Follow the prompts to complete the assessment questionnaire and upload required documents.
Please ensure you click the Submit My Answers button to submit your application.
Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by logging into your USAJOBS account and clicking Update Application in the vacancy announcement. You must re-select your resume and other documents from your USAJOBS account or your application will be incomplete.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login) all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
You are encouraged to apply online. Applying online will allow you to review and track the status of your application.
Do not email or send hard copy resumes/applications to the Contact Information or Agency Information listed in this vacancy announcement. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement.
It is the applicant's responsibility to verify that all information in their resume and documents are legible and accurate. HR will not modify answers/documents submitted by an applicant.
Washington Headquarters Services provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please view the "Alternate Application" method listed in the "Other Information" section of this announcement. Your requests for reasonable accommodation will be addressed on a case-by-case basis. Please visit the following link for more information http://http://www.esd.whs.mil/Directives/issuances/admin_inst/
WHS Human Resources Directorate
Human Resources Directorate
4800 Mark Center Drive
Alexandria, VA 22350
US
Next steps
All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact Washington Headquarters Services for assistance.
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
Washington Headquarters Services is an Equal Employment Opportunity employer.
Washington Headquarters Services uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, visit: http://www.dhs.gov/E-Verify
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
