Clarification from the agency

Status candidates and non-competitive eligibles; Current federal employees who hold or held a non-temporary career or career-conditional appointment; Persons eligible for reinstatement; Persons eligible for non-competitive appointment under special hiring authorities; Veterans' preference eligibles or veterans who have been separated from the Armed Forces under honorable conditions after substantially completing at least 3 consecutive years of active duty; Military Spouses

The major duties of the position are:

• Helps improve the Thrift Savings Plan (TSP) so it matches industry with commercial standard best practices used by Commerical recordkeepers.
• Acts as a main point of contact between the TSP and key partners - such as payroll offices, contractor, and internal teams - to support innovation and strategic goals.
• Creates oversight guidelines and regularly reviews the TSP program to make sure it follows Agency policies.
• Leads the development of TSP policies to improve how retirement benefits are delivered. Along with overseeing and monitoring TSP recordkeeper performance for accuracy, timeliness, and consistency with stated program objectives, policies, and guidelines.
• Performs other duties, as assigned.

Conditions of employment

U.S. citizenship is required.

All qualification requirements must be met by 08/12/2025. Your application package will not be considered if it is missing any of the required documents listed under the "Required Documents" tab. Failure to submit required documentation will impact your eligibility for this position. If you have any concerns or questions regarding required documents, please contact FRTIB Operations (contact information is noted below in this announcement) prior to the closing date of this announcement.

Probationary Period. One-year probationary period may be required.

Selective Service. If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law.

Background Suitability Investigation. Continued employment is contingent upon satisfactory completion of a background investigation and the granting of a federal suitability or security clearance. If selected, you may be offered tentative employment until the background investigation has been fully adjudicated.

Applicants who have held a General Schedule (GS) position within the last 52 weeks must meet the Time-in-Grade Requirement, which is 52 weeks of federal service at the next lower grade, GS-11.

Qualifications

To qualify for this position, applicants must meet the Specialized Experience as described below.

Specialized Experience:
Applicants must have at least one year of full-time specialized work experience comparable in scope and responsibility to the next lower level (equivalent to the GS-11) in the federal government. Specialized experience is defined as: Such experience includes (1) Interpreting retirement laws and policies to resolve benefit-related issues and provide guidance to internal staff.
(2) Administering defined contribution retirement plans to support program operations and ensure accurate and compliant delivery of benefits.
(3) Reviewing and managing recordkeeping systems to ensure retirement benefit records comply with legal and policy requirements.
(4) Coordinating with internal and external stakeholders to support innovation, resolve operational issues, and align benefit services with program goals.

*Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations. Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Specialized experience must meet 52 weeks equivalent to the next lower grade level. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

To preview the occupational questionnaire, click on the following link https://apply.usastaffing.gov/ViewQuestionnaire/12746069.

You will be evaluated for this job based on how well you meet the above qualifications.

Once the application process is complete, a review of the resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Teamwork
Partnering
Written Communication
Benefit Programs, Policies, and Procedures
Project Management
Strategic Thinking
Data Management
Problem Solving

Veterans Employment Opportunities Act (VEOA): To be eligible for a VEOA appointment, the veterans must 1) be a preference eligible; or 2) be a veteran separated after 3 or more years of continuous active service performed under honorable conditions. In addition, you must submit the supporting documents listed under the required documents section of this announcement. (Note: Veteran's preference does not apply under Merit Promotion procedures. View VEOA information on Feds Hire Vets.)

Interagency Career Transition Assistance Program (ICTAP). The ICTAP provides eligible displaced federal competitive service employees with selection priority over other candidates for competitive service vacancies. If you have never worked for the federal government, you are not ICTAP eligible. View information about ICTAP eligibility on OPM's Career Transition Resources website. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if this vacancy is within your ICTAP eligibility, you apply under the instructions in this announcement, and you are found Well Qualified for this vacancy. Well Qualified means you must meet all the minimum qualification standards listed above and be assessed and assigned the rating of at least 85% to receive special selection priority. Well Qualified is further defined as possessing the Basic Qualifications and meeting the specialized experience noted above.

You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Information about ICTAP eligibility is on OPM's Career Transition website.