Clarification from the agency

Clarification from the agency Applicants will have to meet specific requirements for the type of family member they are in relation to a veteran or service member. Hiring path follows standard application and interview process.

The Green & Gold Congressional Aide Program (G&G CAP) was established to create employment opportunities for Veterans, Gold Star families, and Active-Duty spouses within the U.S. House of Representatives. These positions provide Aides with the experience and exposure necessary to broaden their career opportunities. This position is assigned within a House Officer and will serve in Washington, DC. These are two-year, paid, full-time employment opportunities.

This position supports security-related projects across the Capitol Campus. The role involves working closely with U.S. Capitol Police, Architect of the Capitol, and other partners to help review and track projects. Responsibilities include attending meetings, taking notes, helping prepare agendas, and keeping records up to date. The ideal candidate should be organized, a good communicator, and comfortable working as part of a team in a fast-paced environment. Basic knowledge of project management tools and a willingness to learn are important for success in this role.

This position is part of the Police Services/Law Enforcement Division, Office of the Sergeant at Arms (SAA), U.S. House of Representatives (House). The Division of Police Services/Law Enforcement (PS/LE) is the law enforcement division within the Office of the Sergeant at Arms, U.S. House of Representatives. The division coordinates with the United States Capitol Police (USCP), the Senate Sergeant at Arms (SSA), and the Architect of the Capitol (AOC) and other legislative branch entities to ensure the safety and security of the Capitol complex, Members of Congress, Congressional staff and visitors.

Major Duties

Typical duties include, but are not necessarily limited to:

• Acts as a liaison between the SAA, Member Offices, and U.S. Capitol Police (USCP).
  
• Serves as an advocate for Member offices.
  
• Educates Members and Congressional staff on relevant SAA and House policies related to security resources and programs.
  
• Process, record and audit invoices in accordance with SAA requirements.
  
• Coordinates routine administrative tasks such as scheduling, meeting logistics, and travel arrangements.
  
• Closely coordinate with vendors to ensure efficient delivery of security services, quick and accurate payments, and de-conflict issues.
  
• Facilitate service calls and order fulfillment for Member and/or District Offices.
  
• Assists with onboarding of new staff, leave tracking, and maintenance of filing systems.
  
• Coordinates access requests for services and communicate with USCP as needed.
  
• Assist with facilitation of Congressionally sponsored events.
  
• Generate and edit reports and presentations.
  
• Gather, track, and enter program data to maintain accurate database information related to SAA programs.
  
• Submits and tracks office service requests (e.g., IT, maintenance, furniture).
  
• Provides general front desk and phone coverage, greets visitors, and supports division guests.
  
• Assists with handling telephones and voicemails
  
• Maintains office supplies and performs other duties as assigned.

NO WAIVERS WILL BE GRANTED.  IN ORDER TO PARTICIPATE YOU MUST BE A VETERAN, GOLD STAR FAMILY MEMBER, OR ACTIVE-DUTY SPOUSE AND MEET ALL THE FOLLOWING REQUIREMENTS. 

Veterans:

• Honorably discharged;
• Released from active duty within the last six years
• Pay grades at or below E-5/O-3/W-2
  • Veterans promoted to the pay grades of E-6/O-4/W-3 WITHIN 6-MONTHS OF SEPARATION from active duty may be eligible if they meet ALL other requirements.
• Veterans who are in receipt of a 20-year or Temporary Early Retirement Authority (TERA) retirement are not eligible for the program.

Gold Star Families: 

• A surviving spouse, child/step-child, parent/step-parent, or sibling/step-sibling of a veteran who died:
  • In the line of duty while serving in the Armed Forces; or
  • from a service-connected disability.

Active-Duty Spouses: 

• Must be the spouse of an Active-Duty service member. Active-Duty service members work for the military full-time and are subject to permanent change of station or permanent change of assignment orders upon completion of each tour of duty.
  • Those subject to Title X mobilization are not eligible

Conditions of employment

• Conditions of employment follow U.S. House of Representatives guidelines

Qualifications

Experience and/or Education Requirements:

Associate degree or equivalent experience, preferred.
Customer service experience preferred.

Qualifications:

Candidates will work with the Communications team to deliver positive, empathetic and professional customer service experiences, and will understand the role and importance of metrics and organizational change. Proficiency in Microsoft Office Suite preferred.

Physical Requirements and Work Environment:

This position is in an office setting that is adequately heated, lighted, and ventilated. Normal safety precautions apply. The work involves carrying light items such as books, paper and small office equipment. The incumbent must be able to meet minimum physical requirements (lifting, bending, crouching, standing, etc.). This position is based on site and will have limited telework opportunities.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications.