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Operations Center Technician

Department of Justice
Federal Bureau of Investigation
This job announcement has closed

Summary

The position advertised has been exempted from the federal civilian hiring freeze. At the Federal Bureau of Investigation (FBI), Operations Center Technicians (OCTs) apply their communication and technological skills to gather and prioritize information as it relates to emergency and non-emergency situations. OCTs serve as key members of the FBI's Field Office Operations Centers and provide data collection support and critical communication during high-risk situations.

Overview

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Reviewing applications
Open & closing dates
07/21/2025 to 08/04/2025
Salary
$42,679 to - $61,449 per year

The salaries listed are the base rate of pay on the GS pay scale. A complete list of pay tables factoring in locality pay can be found on OPM.gov.

Pay scale & grade
GS 7 - 8
Locations
Many vacancies in the following locations:
Little Rock, AR
San Diego, CA
New Orleans, LA
Boston, MA
Remote job
No
Telework eligible
No
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Excepted
Promotion potential
8
Job family (Series)
Supervisory status
No
Security clearance
Sensitive Compartmented Information
Drug test
Yes
Financial disclosure
Yes
Bargaining unit status
No
Announcement number
DESTIMP-12768450-25-VL
Control number
841425200

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Federal employees - Competitive service

Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.

Federal employees - Excepted service

Current federal employees whose agencies have their own hiring rules, pay scales and evaluation criteria.

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Veterans

Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference

Military spouses

Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.

Individuals with disabilities

Individuals who are eligible under Schedule A.

Clarification from the agency

All U.S. Citizens.

Duties

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  • Conducts complicated searches on multiple databases and systems to locate data and analyze information.
  • Determines the significance, validity, and reliability of data and produces written reports for use within the FBI.
  • Utilizes the appropriate methods and techniques to handle difficult conversations telephonically and face to face with the public.
  • Prioritizes all incoming emergency and non-emergency communications identifying the appropriate level of response, determining other critical information, and notifying respondents accordingly.
  • Maintains constant communication with the on-scene point of contact for an emergency for the duration of the event or until authority is transferred to the appropriate officials.
  • Performs crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.

Requirements

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Conditions of employment

  • Must be a U.S. citizen.
  • Must be able to obtain a Top Secret-SCI clearance.
  • Some travel may be required.
  • Selectee will be required to complete a Confidential Financial Disclosure Report, OGE-450 annually.
  • Selectee will be required to complete form FD-887, Request for Access to Sensitive Compartmented Information (SCI).
This position is designated as "emergency." As an "emergency" employee, you may be expected to report to work during periods of adverse weather conditions or other types of emergency situations when it is announced that an "unscheduled leave policy" is in effect or that federal agencies are closed in your immediate vicinity.

Qualifications

GS 07: Applicant must possess at least one (1) year of specialized experience equivalent to the GS 06 grade level. SE is defined as follows:

  • Evaluated the significance, validity, and reliability of data for inclusion in reports.
  • Analyzed, evaluated, and disseminated information.
  • Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations.
  • Maintained contact with internal staff and outside entities to obtain, verify, and convey information.
GS 08: Applicant must possess at least one (1) year of specialized experience equivalent to the GS 07 grade level. SE is defined as follows:
  • Evaluated the significance, validity, and reliability of data for inclusion in detailed written reports.
  • Analyzed, evaluated, and disseminated information pertaining to emergencies.
  • Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations.
  • Collaborated with local, state, and/or federal law enforcement agencies in order to ensure an appropriate response to emergency situations.

Education

All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows:

GS 07: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.

GS 08: Education may not be substituted for specialized experience at this grade level.

Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.

Additional information

Memorandum for Record: Work performed outside assigned duties (that would not normally be documented on an SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation (Memorandum for Record):
a. Percent of time worked in the particular position (cannot conflict with main duties)
b. The month/year work began
c. Frequency worked (i.e., daily, monthly, etc.)
d. Specific duties performed

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated and rated under the FBI's Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.

Your application will then be placed in one of three categories: Most Competitive, Competitive, or Least Competitive. Names of candidates in the Most Competitive category will be sent to the hiring official for employment consideration. Veterans' preference will be applied.

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