Clarification from the agency

This vacancy is open to the public.

The Information Technology Specialist - Implementation and Operations Lead position reports to the to the Senior Technical Delivery Manager in the Case Management Systems Office (CMSO). CMSO develops, modernizes, and maintains case management and related systems for federal appellate, district, and bankruptcy court judges and staff, probation and pretrial services officers, federal defenders, and external stakeholders. The Implementation and Operations Lead plays an integral role working closely with other DPS divisions and AO offices, including the Court Services Office and the Department of Technology Services. The Implementation and Operations Lead is responsible for Implementation and operations, maintenance, upgrade, and disaster recovery of the Case Management Modernization product.

The duties of the position may include, but are not limited to:

1. Leading initial scope assessments, creating work plans and roadmaps, and overseeing the execution of implementation plans.
2. Maintaining and managing deployment project plans and performing resource planning to identify resource needs.
3. Managing pilots and early adopter efforts and identifying system improvements.
4. Researching, analyzing, and creating implementation strategies that consider timelines, impacts, and risks.
5. Managing delivery scope and budget.
6. Providing high-level implementation and integration procedure guidance and recommendations to the courts.
7. Serving as the escalation point of contact for implementation issues.
8. Directing cross-functional implementation teams and providing best practices in deploying new systems to customers.
9. Reviewing and approving standard operating procedures in partnership with IT operations team.
10. Ensuring project success by identifying potential risks and devising strategies to mitigate them.
11. Ensuring a smooth transition to operations post-go-live and ramp-up.
12. Creating documentation that enables the transition from implementation to post implementation support.
13. Collaborating with customer and operations leadership to ensure all processes are adhered to throughout the implementation process.
14. Establishing and managing relationships with courts and stakeholders.
15. Tracking and monitoring onboarding courts and the product adoption percentage.
16. Identifying opportunities to improve enterprise-level systems using emerging technologies.
17. Understanding and solving complex organizational problems that often mix technical and operational challenges.
18. Providing leadership in technical discussions and solution implementations, upgrades, enhancements, and migrations.
19. Collaborating with peers to establish program vision, priorities, and project schedules based on enterprise architecture standards and industry best practices.
20. Ensuring all systems are developed and maintained based on the approved configuration and release management policies and procedures.
21. Improving IT risk management and mitigation, ensuring risks are considered early in the development process.
22. Ensuring all application codes are developed for the appropriate level of availability (e.g., replication, disaster recovery, load-balanced) based on customer business requirements and best practices.
23. Working with a group of people with differing opinions and views and considering all "outside the box" thinking to arrive at the best conclusion.

Conditions of employment

CONDITIONS OF EMPLOYMENT

1. All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
2. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens/. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification.
3. All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
4. New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit https://www.e-verify.gov/.
5. All new AO employees are required to identify a financial institution for direct deposit of pay before appointment.
6. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
7. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.

Qualifications

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated expert level experience rolling out and maintaining a large cloud-based enterprise system with a diverse set of personnel and legacy systems.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.

You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.