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IT SPECIALIST (CUSTSPT) NF-03

Department of the Army
Army Installation Management Command
MWR Fund Library Services Schofield Library , Schofield Barracks Hawaii
This job announcement has closed

Summary

This position is located at Schofield Barracks Sgt. Yano Library, located on Schofield Barracks, Hawaii.

The Schofield Library on Schofield Barracks, serves as a public library for the military communities of Schofield Barracks, Wheeler Army Air Field, HMR, and surrounding area.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Overview

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Hiring complete
Open & closing dates
07/07/2025 to 07/25/2025
Salary
$52,158 to - $55,636 per year

This position is entitled to 8.64% COLA (Island of Oahu), subject to change without notice.NAF pay setting rules apply.

Pay scale & grade
NF 3
Location
1 vacancy in the following location:
Schofield Barracks, HI
Remote job
No
Telework eligible
No
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent - Regular Full-time position is eligible for NAF benefits and leave accrual.
Work schedule
Full-time - 40 hours per week
Service
Competitive
Promotion potential
None
Job family (Series)
Supervisory status
No
Security clearance
Not Required
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
Yes
Announcement number
O3NAFEW-25-12759587
Control number
840197500

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

Duties

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  • Provide technical support duties to customer support personnel, to include diagnose and resolves problems in response to customer reported incidents.
  • Serves as a help desk representative.
  • Researches, evaluates, and provides feedback on problematic trends and patterns. Installs, configures, troubleshoots, and maintains customer hardware and software.
  • Develops and documents standard operating procedures to ensure compliance with accreditation procedures and policies.
  • Installs, configures, troubleshoots, and maintains customer hardware and software.
  • Performs other duties as assigned.

Requirements

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Conditions of employment

  • Direct Deposit and Social Security Card is required.
  • Meet qualification/eligibility/background requirements for this position.
  • A one year probationary period may be required.
  • Satisfactorily complete an employment verification (E-Verify) check.
  • Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 1 background investigation.

Qualifications

MINIMUM QUALIFICATIONS:
1. Experience that provided a basic knowledge of data processing functions, system installation and general management principles that enabled the applicant to understand the stages required to automate a work process.
2. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.

Or:

Completion of a two-year degree with a major course of study in computer science, information science, information systems management, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.

HIGHLY QUALIFIED:
Possess at least 2 years of experience as a customer service/help desk representative in an IT (information technology) setting.

***Resume MUST clearly reflect the knowledge and experience listed under the minimum qualifications criteria above to be considered for this job position. NOTE: Applicants who meet the minimum qualifications or highly qualified criteria will be referred to the selecting official first for consideration.


Education

If using education to qualify for this position, College and/or University Transcripts must be uploaded and provided at time of applying with application to receive consideration.

Additional information

Area of Consideration:

  • The Area of Consideration for this vacancy announcement is Local, Island of Oahu. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)

Manual Applications:
  • If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3:00PM (HST) by 07/25/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.
PCS Costs
  • Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.
Pay-Band (NF) Allowances and Differentials
  • This is a pay-banded position.
  • Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
  • Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.
Incentives and Bonuses
  • Incentives will not be paid.
Non-Foreign Overseas Allowances
  • Non-foreign overseas allowances, cost of living (COLA), and differentials will be paid of 8.64%, contingent upon eligibility.
Please check out our Applicant Information Kit: Other:
  • Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
  • Applicants will be referred to selecting officials as additional vacancies occur.
  • Refusal of a military spouse to participate in established recruitment procedures for a RFT or RPT position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of SEP entitlement for the current PCS of the sponsor.
  • Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed.
  • Important Information Regarding Access to Certain Federal Facilities:
    • Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

  • NAF Preference - Involuntarily Separated From the Military
  • NAF Preference - Spouse Employment Preference (SEP)
  • NAF Priority Consideration - Business Based Action
  • NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
  • NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
  • NAF Priority Consideration - Outside Applicant Veteran (OAV)
  • NAF Priority Consideration - Parent of a Veteran (OAV)
  • NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)


If you are claiming any of the above eligibilities, your supporting documentation must be received at the time of application.

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