Clarification from the agency

The area of consideration is current, permanent employees of the James A. Haley Veterans Hospital and satellite offices.

Videos

Include but are not limited to:

• Provides coordination and leadership of process improvement projects in all areas of the facility.
• Facilitates transformative quality, safety, effectiveness, and efficiency improvement efforts.
• Presenting improvement recommendations, developing buy-in for action, and negotiating solutions to disputed recommendations.
• Adapting analytical techniques and evaluation criteria to the measurement and improvement of program effectiveness, process performance, and organizational productivity.
• Identifying key drivers and collecting data, developing and prioritizing solutions, and implementing improvements and control plans.
• Contributes to development of Lean Six Sigma process improvement practitioners in the facility by providing one on one and group mentorship to newly trained Green Belt and Black Belt Practitioners.
• Collects baseline information, identifies limitations in current systems, and discovers potential improvements.
• Developing methods to organize data for further qualitative, statistical, or graphical analysis and presentation.
• Entering and manipulating data in a digital excel spreadsheet program, creating tables and utilization of functions to analyze data.
• Analyzes interrelated issues of effectiveness, efficiency, and productivity of mission-oriented programs, develops detailed goals, objectives, and plans for both short-term and long-range implementation.
• Independently develops a project charter will identifies the work to be done, scope of the project, and time lines for completion.
• Skill applying improvement model such as DMAIC to project planning and execution.
• Serves as a liaison between process owners, management, and process improvement teams.

Virtual: This is not a virtual position.
Position Description/PD#: Health System Specialist (Systems Redesign)/PD05534A

Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• You may be required to serve a probationary/trial period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel. (HCP)

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/11/2025.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

• For a GS-12 position you must have served 52 weeks at the GS-11.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Individual Occupational Requirements - Health System Administration Series, 0671
Undergraduate and Graduate Education:

• Major study -- Hospital Administration, Public Health Administration, or related fields such as business or public administration with course work in health care administration. Or,
• Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:
• Missions, organizations, programs, and requirements of health care delivery systems;
• Regulations and standards of various regulatory and credentialing groups; and
• Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. Or,

Special Provision for In-service Placement: Individualized training plan documentation required.

• Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included:
• Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements;
• Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he/she is assigned); and
• Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Minimum Qualification Requirement: Your resume must support your response.
Carefully read the following descriptions of the required specialized experience for the position. Applicants must have one (1) full year of specialized experience related to this position. This experience must have been equivalent to at least the GS-11 grade level in the Federal Service.

• Specialized Experience: Examples of specialized experience would typically include, but are not limited to: Provides coordination and leadership of process improvement projects in all areas of the facility. Developing, executing, and managing training and education programs relating to Lean Six Sigma and other process improvement topics. Organizing major process improvement initiatives for action using Lean Six Sigma methodologies. Providing one on one and group mentorship to newly trained Green Belt and Black Belt Practitioners. Uses Lean and Six Sigma tools to provide objective, quantifiable, evidence of process inefficiencies or ineffective work practices. Provide leadership and expertise to committees, task forces, and special projects. Assists with tracking data, forming and executing action plans, and assisting with sustaining successful improvements. Utilizes qualitative analysis tools and evaluative techniques.

You will be rated on the following Competencies for this position:

• Administration and Management
• Analytical Reasoning
• Analytical Thinking
• Communication
• Education and Training
• Organizational Performance Improvement

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary. Typically you may sit comfortably to do the work. At times, you may be required to spend the majority of the day standing and speaking during facilitation of major events. There may be some walking, standing, bending, carrying of light items such as; paper, books, small parts; driving in an automobile, etc. No special physical demands are required to perform the work. You may be required to sit long periods of time while working with computers.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.