The primary purpose of this position is to receive calls and provide first line help desk support to users of various computers, operating systems, databases and software necessary to support program requirements of N9 Fleet & Family Readiness Programs. Applications include management information systems (MIS), Point of Sale systems (POS), and other systems and programs throughout the Commander, Navy Region Northwest (CNRNW) N9 area.
The primary purpose of this position is to receive calls and provide first line help desk support to users of various computers, operating systems, databases and software necessary to support program requirements of N9 Fleet & Family Readiness Programs. Applications include management information systems (MIS), Point of Sale systems (POS), and other systems and programs throughout the Commander, Navy Region Northwest (CNRNW) N9 area.
Provide timely help desk support by responding to end user questions and problems via phone, e-mail and in person.
Tier 1 responder responsible for initiating and entering work order entries accurately and completely,
Determines source of computer problems (hardware, software, user error, etc.), assigns priority and then resolves or refers to the appropriate specialist or technician for resolution.
Often translates technical terms into non-technical language for users so they can better understand the issue and the solutions.
Troubleshoots routine or minor software and hardware problems and occasionally assists specialist or technicians by performing a segment of their work (installation, repair, etc.)
Assists end-users with software features, applications, functionality and escalates more complex problems to the appropriate specialist or technician.
Serves as designated point of contact for NMCI for N9 programs. Manages and routes NMCI requests (CLIN, MACs, new users, etc.).
Identifies help requests that are attributable to other support agencies and refers user to the appropriate helpdesk or support department (NMCI, SAP, KRONOS).
Processes employee check-out notifications and ensures program accounts are terminated or transferred upon separation from N9.
Inputs and tracks purchases in automated accounting system.
Manages shared calendar and schedules meetings and activities.
Assists manager with administrative tasks including correspondence, timekeeping, and personnel actions.
Performs other duties as assigned when qualified to do so.
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
The following documents are required at the time of application:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 07/10/2025 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12755005It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/statusDON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
