It is the applicant's responsibility to read all sections and associated links in this vacancy announcement.
This vacancy may be used to fill additional positions within 90 days of the closing date.
It is the applicant's responsibility to read all sections and associated links in this vacancy announcement.
This vacancy may be used to fill additional positions within 90 days of the closing date.
This position is only open to current and former DoD NAF employees, and current, eligible DoD APF employees that currently reside within the commuting distance to the duty location of Fort Sam Houston, TX.
The incumbent in this position will perform duties as a Cloud Resource analyst. Under general supervision, performs routine and recurring assignments in the planning and delivery of a full range of network services to the organization. Identifies and resolves issues and problems using analytical methods and practices. Performs network system design, development, testing, installation, operations, management, and maintenance. Manages the organizations network architecture, topology, and protocols. Evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate. Presents verbal and written communications on the application of new and emerging technologies or industry trends. Reports, responds to, and resolves network service requests. Applies information security and information assurance policy, principles and practices.
QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. Must include at least one year of experience performing duties at a level which equipped the applicant with the particular knowledge, skills, and abilities needed to perform successfully in the position.
MINIMUM QUALIFICATIONS:
Master's degree or equivalent graduate degree, or 2 full years of progressively higher level graduate education (24 semester hours) in computer science/engineering, information systems management, mathematics, operations research, statistics, technology management, or fields that required the development or adaptation of information technology applications, systems, or networks.
OR
Specialized experience as follows:
1. Performing complex network installations and remote configuration of various network devices.
2. Reporting, responding to, and resolving network service requests. Experience in remote troubleshooting and repair with tier 1 onsite support.
3. Preparing presentations, delivering network training, and communicating complex network issues telephonically to customers in remote locations.
4. Evaluating/troubleshooting network systems (design, testing, installation, operations, management, and maintenance), and developing solutions to improve network performance.
All candidates must demonstrate proficiency in the following competencies as they relate to providing IT network services: Attention to Detail; Customer Service; Verbal Communication; and Problem Solving.
All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience and education. Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks.
HIGHLY QUALIFYING CRITERIA:
1) Working knowledge of enterprise IT infrastructure, including virtualization, networking, storage, and cloud service models (IaaS, PaaS, SaaS), with the ability to support and maintain these technologies.
2) Ability to support cloud migration and operations, including preparing documentation, gathering requirements, and coordinating with technical teams during implementation and sustainment activities.
3) Familiarity with RMF and FISMA, with the ability to assist in compliance tracking, evidence gathering, and support for ATO-related documentation.
4) Working knowledge of APMS, including experience with record maintenance, status tracking, and support to portfolio governance.
5) Graduate degree in computer science, information science, information systems management, technology management, or cyber security.
All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit.
Education is not required for this position and will not be utilized in determining minimum qualifications or as a substitution for experience unless indicated in the vacancy. If you would like for your education to be considered by the hiring panel as part of your overall accomplishments or to provide the supporting documentation to meet the highly qualifying criteria, you must attach copies of transcripts (online transcripts will be accepted). Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here.
You will be evaluated for this job based on how well you meet the qualifications above.
Candidates will be rated against Highly Preferred criteria first. Applicants can claim the following eligibilities:
The following documents must be submitted with your application:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Electronically https://www.usajobs.gov/ and search for announcement number NENAFCC2512753392. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
It is the applicant's responsibility to ensure they allow an acceptable amount of time prior to the close of a vacancy to create a USA Jobs account and complete the application process. All times displayed in this vacancy are based upon Eastern Standard Time (EST).
If you encounter technical difficulties which prevent you from applying, you must send an email to the agency contact listed on this vacancy, including screen shots which clearly display the error and time it occurred. Late applications are accepted on a case-by-case basis under limited circumstances.
Applicants are encouraged to apply early in the announcement period to allow themselves ample time for application updates, if warranted. After we receive your complete application package your qualifications will be reviewed and assigned an initial rating. We will also review your application to make sure that your resume supports the answers given in the questionnaire. If your resume does not support your questionnaire answers, we will adjust your rating accordingly. Based on your ranking you may be referred to the hiring manager for further consideration and possible interview. Applicants may be sent based on cut off dates, the date order of application or other means outlined in the announcement text or in accordance with Army Regulation 215-3. You will be notified when your rating is determined. If a determination is made that you have inflated your qualification and/or experience, you may lose consideration for the position. Please follow all instructions carefully; errors and omissions may affect your eligibility.
Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!
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