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Program Support Assistant

Department of Veterans Affairs
Veterans Health Administration
North Florida/South Georgia Veterans Health System
This job announcement has closed

Summary

This position is located at the Lake City Community Living Center (CLC), assigned to the Malcolm Randall VA Medical Center. The goal of respite care is to give caregivers relief from the demands of daily, home-based care for the chronically ill Veteran. The purpose of the Program Support Assistant is to coordinate respite care and to assist staff with routine administrative tasks. The position also serves as a contact person for patients and caregivers in absence of their assigned team member.

Overview

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Hiring complete
Open & closing dates
03/15/2023 to 04/04/2023
Salary
$37,696 to - $49,009 per year
Pay scale & grade
GS 5
Location
1 vacancy in the following location:
Lake City, FL
1 vacancy
Remote job
No
Telework eligible
No
Travel Required
25% or less - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Supervisory status
No
Security clearance
Other
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Announcement number
CBCT-11883382-23-LK
Control number
712924400

This job is open to

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Clarification from the agency

Current Federal employees serving under career or career conditional competitive service appointments, former Federal employees with reinstatement eligibility, persons eligible for non-competitive appointment under special appointment authorities, or under the Interchange Agreements. Veterans Employment Opportunity Act (VEOA), 30% or more disabled veterans are eligible to apply. First area of consideration will be current permanent employees of the hiring facility.

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Duties

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The Program Support Assistant is responsible for the following duties but not limited to:

  • Responsible for educating the patient/family members about the respite program criteria and answering any questions or concerns they may have. He/she will be the contact person for any inquiries regarding the Respite program.
  • Performs timekeeping functions for Geriatrics & Extended Care staff and backup timekeeping for Home Based Primary Care (HBPC) staff, ensuring the preparation of AA or Travel requests, and VA Time and Attendance System (VATAS) daily time and leave entry.
  • Maintains the competency assessment checklist/personal files of the professional and non professional supervisory and managerial employees who are under the direct supervision of the Associate Chief of Staff (ACOS), Geriatrics and Extended Care (GEC). Also assist the Records Liaison Officer.
  • Justifies and requests replacements for outdated equipment and gathering relevant information for office equipment and supplies.
  • Acts as an Information Manager (or ADPAC) for the Geriatrics and Extended Care (GEC) service. Initiates ePas requests to help get GEC personnel access to the computerized patient record system (CPRS) and other electronic resources.
  • Analyzes and solves problems in a positive, goal-oriented manner and to make clear, well-defined decisions and recommendations.
  • Assures all actions are in conformance with all statutory and regulatory requirements.

Work Schedule: Monday-Friday 8:00am - 4:30pm
Compressed/Flexible: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD059180
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/04/2023.

You must qualify for the GS-05 grade level based on your experience and/or education as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade of (GS-04) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: managing timekeeping/certification, coordinating patient care and administrative services in a medical facility/clinic. Communicating and coordinating with multiple stakeholders such as, patient/family members, medical staff, outside referral agencies, and social work services. Utilizing software such as, Excel to collect, organize data, and maintain detailed records. Analyzing and solving problems following established standards/requirements. (EXPERIENCE MUST BE DETAILED IN RESUME IN ORDER TO RECEIVE FULL CREDIT) OR,
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have at least 4 years above high school. Four years of successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite is creditable for this position. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college, or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. (COPIES OF UNOFFICIAL OR OFFICIAL TRANSCRIPTS SHOWING NAME OF COLLEGES/UNIVERSITIES, COURSES, DEGREES EARNED AND CONFERRAL DATES ARE REQUIRED.) OR,
  • Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond post-high school education (beyond the second year) and specialized experience as described above, which meet the total experience requirements. (EXPERIENCE MUST BE DETAILED IN RESUME IN ORDER TO RECEIVE FULL CREDIT AND COPIES OF YOUR UNOFFICIAL OR OFFICIAL TRANSCRIPTS ARE REQUIRED.)
You will be rated on the following Competencies for this position:
  • Computer Skills
  • Critical Thinking
  • Interpersonal Skills
  • Manages and Organizes Information


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is partly sedentary, but a great deal of walking to all parts of the Medical Center is required since the incumbent
will be working with a variety of clinical and administrative services.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

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