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Program Support Assistant (Medical Foster Home)

Department of Veterans Affairs
Veterans Health Administration
This job announcement has closed

Summary

The Long Beach VA Health Care System is currently recruiting one Program Support Assistant within the Medical Foster Home (MFH) program for the Social Work Service. The incumbent will provide a wide variety of clerical and administrative duties in support of the overall administrative support functions of the office.

Welcome to VA Long Beach

Tibor Rubin - History

Overview

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Hiring complete
Open & closing dates
02/01/2023 to 02/21/2023
Salary
$54,067 to - $70,286 per year
Pay scale & grade
GS 7
Location
1 vacancy in the following location:
Long Beach, CA
1 vacancy
Remote job
No
Telework eligible
Yes—as determined by the agency policy.
Travel Required
50% or less - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Supervisory status
No
Security clearance
Other
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Announcement number
CBSX-11811019-23-LT
Control number
701315400

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Duties

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Duties include, but are not limited to:

  • Maintains local MFH office operation with timely follow-up, education and problem solving with caregivers, community providers, Veterans, and stakeholders regarding program services, application and processes.
  • Point of contact and subject matter expert regarding questions about the program and coordination of referrals.
  • Provides resource and referrals to MFH providers and Program Manager.
  • Collaborates with other VA Departments, MFH Program Support Specialists (PSSs) and Program Support Assistants (PSAs) across the VISN to support facility MFH operations and effective communications with community providers, such as Veteran Service Organizations, faith-based organizations, United Way, fraternal organizations, and other nonprofits.
  • Assist in facilitating interviewing, onboarding, employee orientation and telework.
  • Orders equipment and supplies, etc.
  • Tracks staff TMS completion, and performs ADPAC duties , granting access to shared folders in HCG drives, MS Teams, T&L VATAS, and the Caregiver Record Management Application (CARMA).
  • Monitors program eligibility data, caregiver and Veteran activities, utilization, response to standard operating procedures, and makes recommendations for program improvements.
  • Takes initiative in certain aspects of program planning and development, manages resources and establishes and maintains communications with other services.
  • Accepts telephone calls from MFH staff in the field, other VA staff, and/or community agency staff, Veterans, caregivers, regarding program inquiries, etc. Refers caller based on needs.
  • Composes correspondence as indicated to assist with functions of MFH staff. Composes reports and meeting minutes as directed by MFH Program Coordinator. Uses computer programs to type all recurring correspondence, minutes, and reports, maintaining computer files easily accessible by other team members.
  • Manages the Time and Attendance system for the Caregiver Support Program, including tracking of premium pay requests and OT/ CT data.
  • Prepares materials for trainings, presentations, and information tables as needed. Also schedules conferences and meetings, including arranging logistics, preparing agendas, and notifying participants.
  • Perform computer automated duties using Microsoft Office Software, i.e., Teams, Word, Excel, Power Point, Outlook, and other VA and program applications including CPRS and VISTA.
  • Develop, maintain and revise data tracker systems which monitor MFH application and enrollment tasks and completion.
  • Tracks MFH Program expenditures. Assist in maintaining the Fiscal Control Point (FCP) Expense/Need/ Excess tracking system. Collaborate with LBVA Fiscal point of contact on monthly, quarterly, annual base, and as directed with respective action items.
  • Other duties as assigned.
Work Schedule: Monday to Friday, 7:30am-4:00pm
Compressed/Flexible: Not Applicable
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (Medical Foster Home)/PD141980
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/21/2023.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

  • Specialized Experience: In addition to meeting the requirements listed above, you must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Using a computer to process and analyze data; sorting and processing incoming correspondences; coordinating with others to accomplish work related projects; gathering information, entering data, and formulating letters, reports or other documents; advising others on processes or procedures; verifying accuracy and completeness of information on paper or computer documents; maintaining security or confidentiality of records, equipment, or computer access.
You will be rated on the following Competencies for this position:
  • Administration and Management
  • Budget Administration
  • Data Management
  • Organizational Awareness


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Preferred Experience: Working with Geriatric and older adults with both medical and psychiatric impairment. Willing/able to work with minimal guidance to develop program excel spreadsheet, develop Sharepoint site for program and develop written material for new Geriatric community focused program - previous program development experience preferred. Strong ability to collaborate with VA, community providers and community partners. Knowledge of timekeeping, fiscal tracking and customer service.

Physical Requirements: Work is sedentary. May include some walking, standing, bending, carrying of light items or driving and automobile. The work requires manual dexterity for computer data entry, office machine operation and filing. However, in general, the work does not require unusual physical demands. The work does require emotional stability to resolve crisis situations.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

This job opportunity announcement may be used to fill additional vacancies.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

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