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HEALTH TECHNICIAN (TELEHEALTH Clinic)

Department of Veterans Affairs
Veterans Health Administration
This job announcement has closed

Summary

The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations.

Overview

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Hiring complete
Open & closing dates
11/28/2022 to 12/13/2022
Salary
$44,385 to - $57,701 per year
Pay scale & grade
GS 6
Location
Denver, CO
1 vacancy
Remote job
No
Telework eligible
Yes—as determined by the agency policy.
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Excepted
Promotion potential
None
Supervisory status
No
Security clearance
Not Required
Drug test
Yes
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Announcement number
CBSU-11741947-23-EH
Control number
691348800

This job is open to

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Clarification from the agency

First consideration will be given to current, permanent Eastern Colorado VA Healthcare employees.

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Duties

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  • Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used to clinical examination and treatment
  • Serving as a tele-presenter, within scope of practice, during CVT and VVC encounters, including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter
  • Serving as an imager and manager of clinical data for SFT clinical encounters including tasks such as capturing images, collecting data, and transmitting them electronically for clinical review in accordance with VHA national guidelines
  • Taking measure to ensure patient care is delivered safely by following appropriate procedures for the cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures
  • Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines
  • Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations
  • Receiving and scheduling requests for simple and complex intra-facility and interfacility telehealth appointments using an electronic resource-based scheduling system
  • Referring patients to providers for screening for Telehealth
  • Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers, and presenters as needed to ensure efficient telehealth operations
  • Providing patient education via approved materials
  • Supporting the Veteran in completing patient satisfaction surveys
  • Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care
  • Coordinating and/or directly configuring installing, troubleshooting, inventory management, cleaning, and performing minor routine maintenance of assigned telehealth technology
  • Ensuring assigned telehealth technologies are secured, ready to use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary
  • Providing education and training to Veterans, clinical staff, and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies
  • Maintaining knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, and document and report generation
  • Maintaining regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection, and any other logistical issues
  • Arranging and completing text video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies
  • Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans


Work Schedule: Monday- Friday, Times negotiable
Telework: Available
Functional Statement #: 55223-A
Financial Disclosure Report: Not required

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job.
  • All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must be proficient in written and spoken English.
  • You may be required to serve a probationary period.
  • Subject to background/security investigation.
  • Selected applicants will be required to complete an online onboarding process.Must pass pre-employment physical examination.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • English Language Proficiency. A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English.
  • Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician.
  • OR
  • Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation.
  • OR
  • Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:
    • (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or
    • (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces.
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations:
Health Technician (Telehealth Clinical), GS-6
  • Experience. One year of experience equivalent to the next lower grade level (GS-5)
  • Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to the experience above, the candidate must demonstrate all of the following KSAs.
    • Comprehensive knowledge of computer systems and programs to perform a variety of tasks.
    • Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education.
    • Ability to provide and receive guidance and technical direction.
    • Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments.
    • Ability to read, interpret, and apply complex written instructions.
    • Knowledge of general clinical policies and procedures in a healthcare environment.
    • Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters.
Preferred Experience: Experience working within a Healthcare setting and working patients directly.

References: VA Handbook 5005/96, Part II, Appendix G50

The full performance level of this vacancy is GS-6.

Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires an above
average agility and dexterity. The incumbent may be requires to travel between VA and/or Non-VA critical care sites and possession of a valid driver's license may be required.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Resume should reflect all dates on employment in MM/YYYY and list Full Time or Part Time. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

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