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Management & Program Analyst

Department of Veterans Affairs
Veterans Health Administration
Tuscaloosa VA Medical Center (TVAMC)
This job announcement has closed

Summary

This position is at the full performance level located in the Clinic Practice Management Department at the Tuscaloosa VA Medical Center. The incumbent serves as an expert in daily operations, develops, interprets, plans, and applies policy, procedures, and strategy to meet the scheduling directive components and implements/evaluates improvements to help the organization apply standard work and business rules in balancing supply and demand to maintain and improve access for Veterans.

Overview

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Hiring complete
Open & closing dates
11/10/2022 to 12/01/2022
Salary
$66,214 to - $86,074 per year
Pay scale & grade
GS 11
Location
Tuscaloosa, AL
1 vacancy
Remote job
No
Telework eligible
No
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Supervisory status
No
Security clearance
Other
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Announcement number
CBTB-11719967-23-JEH
Control number
688702900

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Duties

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This incumbent serves as an advisor to the Clinic Practice Management leadership and facility leadership to include multidisciplinary Services and Service Lines, Chief of Staff, Associate Director for Nursing and Patient Care Services, Associate Director and Director on the evaluation and effectiveness of scheduling practices at the TVAMC. The incumbent serves as the resident authority on the scheduling directive and the supporting access systems (scheduling package, clinic profiles, consult directive, etc). Incumbent works closely with clinical services throughout TVAMC.

  • Serves as an expert in daily operations, develops, interprets, plans and applies policy, procedures, and strategy to meet the scheduling directive components and implements/evaluates improvements to help the organization apply standard work and business rules in balancing supply and demand to maintain and improve access for Veterans
  • Supports and interacts with senior management through the use of key analysis and recommendations, as well as ad hoc reporting
  • Researches and investigates new or improved processes or practices for potential application to Clinic Practice Management operations
  • Utilizes quantitative and qualitative analysis and evaluation techniques to advise Clinic Practice Management leadership on the effectiveness of work methods and procedures, information and documentation systems, and similar function management
  • Responsible for the regular analysis of the data and work processes
  • Develops training guidelines, instructional methods, materials and new or improved applications of education technology to training programs for topics including (but not limited to) the scheduling package, New Enrollee Appointment Request list, Recall Reminder, clinic productivity, missed opportunities, encounter management, clinic set up procedures, consult management, customer service, and new Health Administrative initiatives and directives
  • Compiles, processes, and reviews information from several programs to generate reports
  • Reports and monitors data to include preparation and analysis of reports, summarizing clinic and provider unproductivity patient satisfaction etc.
  • Leads the development of detailed project schedules, resource plans, and status reports, and contributes to the effectiveness of team integrating multiple functions and disciplines in a group facilitator role
  • Coordinates orientation activities for new schedulers and prepares materials to acquaint new staff with the organization's mission, scheduling objective, objectives and policies
  • Teaching skills to train staff on scheduling, workload capture, consult management and clinical computer application
  • Serves as Training Coordinator for all discipline's facility-wide
  • Provides customers with consistent and accurate information and handles conflicts and problems associated with customers constructively and appropriately
  • Consistently communicates with and treats both internal and external customers in a courteous, tactful, prompt and respectful manner
  • Uses Microsoft Office software, including MS Word, Excel, Access and PowerPoint, to execute several office automation functions in order to meet the needs of customers

Work Schedule: 7:30am - 4:00pm or 8:00am - 4:30pm
Compressed/Flexible: Not available
Telework: Not available
Virtual: This is not a virtual position.
Position Description/PD#: Management & Program Analyst/PD77833O
Relocation/Recruitment Incentives: Not authorized
Financial Disclosure Report: Not required

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.
  • Successfully complete and pass scheduling Training within 90 days of employment

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/01/2022.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS-9 any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Analyze situations, presenting and offering solutions to issues related to clinic access principles, scheduling, and clinic setup. Provide information and analysis of clinic grids and access and report findings to various service lines. Ability to locate and interpret appropriate applicable regulations.
You will be rated on the following Competencies for this position:
  • Analytical Reasoning
  • Audit Reporting
  • Education and Training
  • Organizational Performance Analysis


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary; however, walking, bending, stooping, standing, stretching, carrying objects and lifting are customary physical demands of the position.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional information

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

This job opportunity announcement may be used to fill additional vacancies.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

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