Clarification from the agency

This vacancy is open to all status candidates, and permanent VA Employees of VISN 21 ONLY.

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The major duties are as follows, but are not limited to:

• Receives and discreetly screens all calls and visitors, obtaining accurate and complete information, and conveying messages promptly to the appropriate individual, which requires tact, diplomacy, and professionalism.
• Assists in the planning, extensive data collection, compilation, review, and data entry of statistical information to the on-line electronic database.
• Monitors and extracts research expenditures data through the ePromise (Enterprise Project Management Information System) database system.
• Performs Control Point Clerk duties by ordering supplies, books, information technology equipment, and major equipment, etc., for staff, using varied computer programs.
• Prepares forms required by Human Resources Management Service for all Visiting (non-Stanford) Residents and Medical Students, who rotate periodically.
• Draft and prepare travel arrangements, travel authorizations, and expense reports online for the department Director and three Associate Directors.
• Serves as Alternate Timekeeper by accomplishing daily input into the Time and Leave System (VATAS) for personnel.
• Acts as a super administrator with MedHub and manage subsidiary databases and monitoring systems in that complements the MedHub system to ensure the fellowship operates smoothly.
• Manages the electronic residency application service (ERAS) program director's workstation (PDWS) software.
• Responsible for scheduling appointments for clinical activities, including clinical demonstration projects.
• Monitor clinic appointment schedules for the department clinics the following month to verify if patients are in correct clinic/doctor; and make clinic appointment reminder calls to patients or their caregivers.
• Keeps track of attendance at the weekly department training conferences and enters information onto the department's national SharePoint site.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday-Friday, 8:00am-4:30pm
Telework: Not authorized
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD07134A
Relocation/Recruitment Incentives: Not authorized
Financial Disclosure Report: Not required

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/30/2022.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. For the GS-07 position you must have served 52 weeks at the GS-06.The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Selective Placement Factor: This position includes a Selective Placement Factor (skill, knowledge, ability or other worker characteristic basic to -and essential for- satisfactory performance of the job). Selective Placement Factors are a pre-requisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration.

• Technical Competence

You may qualify based on your experience as described below:

Specialized Experience for the GS-06: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

• Skill in communicating with a variety of internal and external clients and customers;
• Knowledge of an organization's mission and functions as well as program policies and procedures, rules and regulations;
• Ability to a identify and analyze problems, using sound reasoning for resolutions;
• Ability to manage projects.

MUST REFLECT IN RESUME - NO ASSUMPTIONS WILL BE MADE!

Specialized Experience for the GS-07: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

• Knowledge of an organizational structure, needs and goals as it relates to an organization;
• Knowledge in a variety of computer programs and databases;
• Proficient in the use of Microsoft word, and Microsoft excel and maintaining database management;
• Skill in preparing correspondence and reports using scientific terminology;
• Ability to communicate verbally and in writing using correct grammar;
• Skill in communicating in a professional manner with a variety of clients and customers from within the organization and external customers.

MUST REFLECT IN RESUME - NO ASSUMPTIONS WILL BE MADE!


You will be rated on the following Competencies for this position:

• Customer Service (Clerical/Technical)
• Organizational Awareness
• Problem Solving
• Project Management
• Technical Competence

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The incumbent must have the ability to concentrate amid distractions and frequent interruption. The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, or small parts. The majority of the time will be spent at the desk working on the computer. Some travel to the Stanford campus periodically is required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.