Provides leadership and guidance to Support Services sections and staff, including Administrative Management, Capitol Exchange, Photographic Services, Senate Hair Care, and the Stars of Valor Fellowships program. Plans, organizes, directs, assigns, and evaluates the work of technical, professional, and managerial staff, including contracted support, who provide a wide variety of services. Develops and directs product development efforts for existing and new services and products and market offerings. Participates in short and long-term planning efforts and capital improvement projects and provides strategic advice to leadership and subordinate managers. Coordinates with the Director on budget and expenditure; monitors vendor/contractor work. Other duties, as assigned.

Conditions of employment

• For conditions of employment and citizenship requirements, please visit the job announcement on the United States Senate Career Page at https://sen.gov/J5NY.

Qualifications

Other Duties/ Responsibilities

• Develops relationships with subordinate employees, Senate staff and senior leaders from partner agencies to ensure the SAA organization delivers first-class service to the Senate community.
• Serves as Acting Director in his/her/their absence.
• Continuity of government and emergency management responsibilities

Required Work Experience

• Five (5) to eight (8) years of progressively responsible professional and supervisory experience in customer relations or related field.

Required Special Skills/ Knowledge

• Knowledge of, or ability to learn, departmental rules, regulations, procedures, and functions, including policies and regulations set by the Senate Rules • Committee and the Senate Committee on Ethics.
• Knowledge of equipment, computers and relevant software/Web applications, and spreadsheets and databases.
• Knowledge of the current principles and practices of public administration, including governmental budgeting, procurement, contracting, personnel, and capital project management.
• Ability to plan, direct and manage, and supervise programs and activities of multiple divisions.
• Ability to organize and coordinate resources to achieve program goals and objectives.
• Ability to analyze complex issues and make recommendations for action.
• Ability to plan and review department operations and review the work of managerial personnel.
• Ability to set goals, plan, formulate and monitor budgets.
• Ability to define strategic plans and objectives.
• Ability to conduct clear and concise executive briefings.
• Ability to establish and maintain effective working relationships with Senate office and committee staffs, the public, and SAA directors, managers, supervisors, and subordinates.
• Ability to communicate effectively.

As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role. 

Desired Qualifications

• A demonstrated commitment to providing excellent customer and/or administrative services in professional environments, preferably in the United States Senate;
• Progressively responsible roles within customer service teams, including direct management experience;   
• A proven ability and/or desire to foster a fair and inclusive workplace that supports professional development, encourages collaboration and communication, ensures accountability, and facilitates constructive conflict resolution.
• A track record of achieving goals and exceeding customer expectations by making data-driven decisions to implement change, increase efficiency, and improve services.
• Experience managing people, fiscal resources, and information effectively and discreetly.
• Strong ability to plan, direct and manage, and supervise multiple programs, projects, and activities at the same time.
• An ability to organize and coordinate resources to achieve goals and objectives.

Working Conditions

• Since this position requires onsite presence in support of the U.S. Senate when in session, this position requires the employee to be available and prepared to work during government shutdowns, in inclement weather, on holidays, and during late night, overnight, and weekend sessions. In the context of government furloughs, this position is considered excepted.
• This position directly supports essential services of the U.S. Senate. As such, this position requires the employee be available and prepared to work during government shutdowns, in inclement weather, on holidays, weekends, and during late nights to ensure essential services to the Senate continue without interruption. In the context of government furloughs, this position is considered excepted.
• The U.S. Senate network cannot be taken offline for maintenance during the workday, or while the Senate is in session. As such, maintenance windows may only occur at night, on weekends, and occasionally on holidays. Employees who perform systems upgrades, maintenance, wiring, backups, support our alternate data centers will have schedules that include working nights, weekends, and holidays.
• Work is primarily performed in an office environment, and is essentially sedentary with occasional walking.
• Safely carry items under 25 pounds.
• May require long periods of standing and computer use.
• This position requires in-person or virtual presence. during meetings, and briefings with customers and staff.
• Responsibilities will include reading and retaining. information, and the ability to effectively communicate both orally and in writing.
• Work is performed in different locations, both on and off the Capitol complex.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated by a panel on the quality and extent of your total accomplishments, experience, and education. Highly qualified candidates may be interviewed and a reference check conducted.