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IT SPECIALIST (NETWORK/CUSTOMER SUPPORT)

Department of Defense
Defense Contract Management Agency
DCMA Special Programs (P4)
This job announcement has closed

Summary

See below for important information regarding this job.

Additional vacancies may be filled from this announcement.

Overview

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Reviewing applications
Open & closing dates
06/17/2025 to 06/27/2025
Salary
$104,436 to - $135,174 per year

Position to be filled at NH-03, Pay Lane 1 (includes 36.47% locality)

Pay scale & grade
NH 3
Location
1 vacancy in the following location:
Palmdale, CA
1 vacancy
Remote job
No
Telework eligible
Yes—as determined by the agency policy.
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Supervisory status
No
Security clearance
Sensitive Compartmented Information
Drug test
Yes
Announcement number
DCMA-P4-25-12748473-MP
Control number
839011500

This job is open to

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Clarification from the agency

This announcement is open to current permanent competitive service Department of Defense (DoD) employees. Veterans eligibilities include 30% or more Disabled Vet, Veterans Employment Opportunities Act (VEOA), and Eligible Veterans (VRA). Military Spouse Preference (MSP), Retained Grade Preference (RGP), and Military Reserve and National Guard Technician eligibles may also apply.

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Duties

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  • Serves as primary network administrator for one or more Local Area Networks.
  • Provides technical advice and training for application and equipment implementation.
  • Diagnoses system failures to isolate the source of the problem.
  • Serves as the senior IT Specialist for a DCMA hub site.
  • Resolves end-user problems on a variety of IT systems, including telecommunications, computer hardware, and software applications.

Requirements

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Conditions of employment

  • Must be a U.S. citizen
  • Security Requirements: Sensitive Compartmented Information
  • Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
  • Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.

Qualifications

To qualify for an IT Specialist (Network/Customer Support), your resume and supporting documentation must support:

Specialized Experience: One year of specialized experience that equipped you with the competencies to successfully
perform the duties of the position and is directly in, or related to, this position. To qualify for the NH-03 level, specialized
experience must be at the NH-02 or GS-11 grade level or equivalent under other pay systems in the Federal service,
military or private sector.

Creditable specialized experience includes:
* Providing user assistance in diagnosing a broad range of operating system, software, and network-related issues;
* Installing and updating network, software, and hardware components; and
* Advising management on security protocols to maintain system compliance and prevent unauthorized access.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

  • This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf
  • Tour of Duty: Flexible
  • FLSA: Exempt
  • Bargaining Unit: No
  • If selected for an interview, you may be required to provide your last three performance appraisals to the panel.
  • Selectee may be required to serve a trial/probationary period.
  • Recruitment/Relocation/Retention Incentive may be authorized at Management's discretion.
  • Financial Disclosure Required

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The assessments for this job will measure the following Competencies:

  • IT Customer Support (CUSTSPT)
  • Network Management
  • Operating Systems
  • Reading Comprehension


Please follow all instructions carefully. Errors or omissions may affect your eligibility and/or score.

Once the application process is complete, a manual review of your resume and supporting documentation will occur to determine if you are eligible and among the best qualified as determined by the predetermined cutoff score. Your score is based on your responses to the assessment questionnaire.

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