Skip to main content
U.S. flag

Region NAF IT Specialist

Department of the Navy
Commander, Navy Installations
CNRSE Commander, Navy Region Southeast N6
This job announcement has closed

Summary

This position is assigned to the Commander Navy Region Southeast and serves as the Nonappropriated Funds (NAF) Information Technology Specialist providing direct support to the Fleet and Family Readiness Program (FFR) (N9). The incumbent works closely with FFR and NAF IT Program Director to procure, implement, integrate, operate, maintain, and support all NAF IT functions, assets, and systems throughout the area of responsibility to include Point of Sale, business systems, networks and GoWiFi.

Overview

Help
Reviewing applications
Open & closing dates
06/17/2025 to 07/01/2025
Salary
$80,000 to - $95,000 per year
Pay scale & grade
NF 4
Location
1 vacancy in the following location:
Mayport, FL
Remote job
No
Telework eligible
No
Travel Required
25% or less - You may be expected to travel for this position.
Relocation expenses reimbursed
Yes—You may qualify for a relocation incentive in accordance with agency policy.
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
4
Supervisory status
No
Security clearance
Top Secret
Drug test
No
Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk
Trust determination process
Announcement number
CNRSE-25-12752056
Control number
839009300

This job is open to

Help

Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Duties

Help

MAJOR DUTIES AND RESPONSIBILTIES:

System analysis duties include but are not limited to:

  • Modifies system components as necessary to comply with revised policies and procedures as well as approved user recommendations.
  • Designs audit routines to test and validate data integrity, when necessary.
  • Maintains a physical inventory of all hardware and software; assists in IT systems life cycle management.
  • Ensures all appropriate forms and documentation are on file.
  • Monitors maintenance contracts for renewal and submits NAF Purchase Requests and Navy ITPRs for support as required.
Policy and planning duties include but are not limited to:
  • Performs hardware and software installs, upgrades and patches.
  • Works closely with vendors, program managers, and N6 staff, and users to resolve issues and ensure successful project implementations.
  • Travels to different duty sites from the normal duty location to perform hardware and/or software installations and/or upgrades, assess project status and provide IT support when needed.
  • Acts as a site point of contact (POC) for implementation of new IT based projects, when required.
  • Obtains approval from all required sources.
  • Documents and analyzes currently deployed NAF information systems to fully capture scale, capability and risk, using industry standards and models, Department of Navy (DON), Commander, Navy Installations Command (CNIC) and other Cyber Security policies and practices.
System administrator duties include but are not limited to:
  • Serves as a primary or backup systems administrator/technician for all computer and telecommunication systems (such as Micros, Payroll systems, Food Trak Inventory Control System, Qubica, RecTrac, CYMS, and SAP).
  • Oversees and manages configuration, troubleshooting, customer assistance, cybersecurity, and training for NAF hardware, network infrastructure, applications and management information systems (MIS), including point of sale (POS), catering system, Child and Youth management systems, other business and program systems and devices, electronic surveillance systems and patron Wi-Fi, NAF commercial business network, Verizon MPLS circuits, payment card devices, patron PCs, and business PCs.
  • Performs account management, system monitoring, data backup, and software/hardware maintenance as necessary.
  • Performs routine assessments, maintains proficiency in all MWR and CYP computer systems.
Customer support duties include but are not limited to:
  • Receives, responds to, resolves, and documents help desk calls.
  • Isolates problems between hardware, system software, application, peripherals, and network devices.
  • Coordinates with departmental program managers to resolve program specific issues.
  • Serves as a monitor and/or operations trouble-shooter.
  • Monitors Retail/Resale computer equipment and provides remedial support in troubleshooting and correcting error conditions and system inefficiencies.
  • Recovers data in the event of a hardware or software failure.
  • Ensures the customer receives a full explanation of the problem and resolution, and provides training and/or guidance to prevent reoccurrence.
  • Completes the process by documenting actions in the department help desk database or standard operating procedures.

Requirements

Help

Conditions of employment

  • Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
  • Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
  • You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
  • May be required to pass pre-employment examinations.
  • A valid State driver's license is required to operate motor vehicles.
  • Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must have or be able to obtain and maintain a Tier 5 (T5) Security Clearance.
  • Occasional travel of less than 25% may be required.
  • Must be able to work varied work schedules to include holidays, weekends, and evenings.
  • May be required to work overtime on an emergency basis.
  • This position is telework eligible on a situational/ad hoc basis.
  • May be required to work an “on-call” duty schedule.
  • Must be able to earn and maintain appropriate credentials from the Cyber IT/DCWF Qualification Matrices.
  • Must be willing to participate in a continuous learning program as described SECNAVINST 1543.2. A.

Qualifications

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.

Specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression.

Specialized experience must demonstrate the following:

  • Knowledge of and demonstrated skill in applying customer support principles, wireless and wired network concepts, database principles, IT security theory, troubleshooting and data analysis methods, and communication methods and techniques sufficient to receive, respond to, and resolve help desk calls.
  • Knowledge of computers, computer peripherals and industry best practices, security principles and network equipment, operating systems and environments required to perform a wide range of duties as a primary or backup system administrator.
  • Knowledge of and experience in utilizing internal and external problem resolution documentation and resource database.
  • Knowledge of IT systems life cycle management concepts sufficient to maintain up to date, interoperable hardware and software inventories.
  • Knowledge of and skill in applying systems administration methods and procedures, performance monitoring methods, IT security principles, and analytical reasoning sufficient to schedule, monitor, and verify the integrity of system backups, restore files as needed, correct security vulnerabilities, install server upgrades, and monitor server performance.
  • Knowledge of a wide range of specialized software applications and programs deployed in support of MWR & CYP in order to support and maintain these applications. Software titles include, but are not limited to: RecTrac, GolfTrac, CYMS, Qubica, Micros, SAP, Citrix, Kronos, Manage Engine.
  • Knowledge of concepts related to full inventory and analysis of IT systems and assets.
  • Skill in accurately documenting all actions taken in standard operating procedures and/or the help database.
  • Skill in providing guidance and training to customers and other technical representatives.
  • Ability to use and repair a variety of computer hardware and peripherals including desktop, laptop and server class devices, Enterprise Class networking hardware, Enterprise Class, Wireless Access Point (WAP) infrastructure and Enterprise Class network security devices.
  • Ability to use and troubleshoot Windows (desktop and server) & Apple Operating Systems.
  • Ability to demonstrate effective written and oral communication skills, including experience in writing technical procedures and instructions in English.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

RELOCATION AUTHORIZED

  • NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest

KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT

  • Must be a US Citizen.
  • Males must be registered or exempt from Selective Service. https://www.sss.gov/register/
  • Selectee must be determined suitable for federal employment.
  • Selectee may be required to successfully complete a probationary period.
  • Selectee is required to participate in the direct deposit pay program.
  • Social Security Card is required.
  • Satisfactorily complete an employment verification (E-VERIFY) check. As of May 7, 2025, The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities. This will be a requirement for employment.
  • A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.

NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

Education

Requires 4-year Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management

OR

A degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

OR

One year of specialized experience at the next lower grade.

Additional information

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to:

  • Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.).
  • Stability of Federal Civilian Service
  • People with passion for doing work that matters
  • Quality of Work Life Balance

Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.- Salary is dependent on experience and/or education.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

This announcement may be used to fill additional vacancies within 90 days of closing date.

The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to MILL_CNIC_NAF_EEO@navy.mil to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.

This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or may be considered ineligible.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Your session is about to expire!

Your USAJOBS session will expire due to inactivity in 8 minutes. Any unsaved data will be lost if you allow the session to expire. Click the button below to continue your session.