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IT SPECIALIST (NETWORK/CUSTOMER SUPPORT)

Department of Defense
Defense Contract Management Agency
DCMA Special Programs (P4)
This job announcement has closed

Summary

See below for important information regarding this job.

Additional vacancies may be filled from this announcement.

Overview

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Job canceled
Open & closing dates
06/13/2025 to 06/23/2025
Salary
$97,388 to - $126,051 per year

Position to be filled at NH-03, Pay Lane 1 (includes 27.26% locality)

Pay scale & grade
NH 3
Location
1 vacancy in the following location:
Fort Worth, TX
1 vacancy
Remote job
No
Telework eligible
Yes—as determined by the agency policy.
Travel Required
25% or less - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Supervisory status
No
Security clearance
Sensitive Compartmented Information
Drug test
Yes
Announcement number
DCMA-P4-25-12750035-MP
Control number
838815100

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Duties

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  • Serves as primary network administrator for various classified and unclassified Local Area Networks.
  • Provides technical advice and training for application and equipment implementation.
  • Diagnoses system failures to isolate the source of the problem.
  • Serves as the senior IT Specialist for a DCMA hub site.
  • Resolves end-user problems on a variety of IT systems, including telecommunications, cryptographic equipment, computer hardware, and software applications.

Requirements

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Conditions of employment

  • Must be a U.S. citizen
  • Security Requirements: Special Sensitive requiring incumbent to obtain a Top Secret, Sensitive Compartmented Information (SCI) security access.
  • Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
  • Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.

Qualifications

To qualify for an IT Specialist (Network/Customer Support), your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the competencies to successfully perform the duties of the position and is directly in, or related to, this position. To qualify for the NH-03 level, specialized experience must be at the NH-02 or GS-11 grade level or equivalent under other pay systems in the Federal service, military or private sector. Creditable specialized experience includes:

  • Providing user assistance in diagnosing a broad range of operating system, software, and network-related issues;
  • Installing and updating network, software, and hardware components; and
  • Advising management on security protocols to maintain system compliance and prevent unauthorized access.
AND

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.
  1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

  • This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf
  • Tour of Duty: 1st Shift
  • FLSA: Exempt
  • Bargaining Unit: No
  • If selected for an interview, you may be required to provide your last three performance appraisals to the panel.
  • Selectee may be required to serve a trial/probationary period.
  • Financial Disclosure Required

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The assessments for this job will measure the following Competencies:

  • IT Customer Support (CUSTSPT)
  • Network Management
  • Operating Systems
  • Reading Comprehension


Please follow all instructions carefully. Errors or omissions may affect your eligibility and/or score.

Once the application process is complete, a manual review of your resume and supporting documentation will occur to determine if you are eligible and among the best qualified as determined by the predetermined cutoff score. Your score is based on your responses to the assessment questionnaire.

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