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Emergency Services Dispatcher

Legislative Branch
Government Publishing Office
Agency Force Protection, Uniform Police Branch
This job announcement has closed

Summary

GPO employees possess a diverse array of talent in many administrative fields and trades. We provide other agencies with innovative services for the printing, publishing, storage, and distribution of digital content. If you are an energetic, inventive individual looking for a challenging, yet rewarding career opportunity, GPO may be the place for you.

This position is part of the Agency Force Protection, Government Publishing Office in Washington, District of Columbia.

Overview

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Reviewing applications
Open & closing dates
06/16/2025 to 06/30/2025
This job will close when we have received 100 applications which may be sooner than the closing date. Learn more
Salary
$57,164 to - $74,318 per year
Pay scale & grade
PG 7
Location
1 vacancy in the following location:
Washington, DC
Remote job
No
Telework eligible
No
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time - PG - Shift 1 and PU - Shifts 2 or 3.
Service
Competitive
Promotion potential
7
Job family (Series)
Supervisory status
No
Security clearance
Secret
Drug test
Yes
Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk
Announcement number
25-12748576-DE-TL
Control number
838674000

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Duties

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  • Utilize Everbridge Critical Event Management Platform (ECEMP) and other critical event management software, to create incident workflow intelligence for specialty teams.
  • Monitor all risk activity of Law Enforcement emergencies and medical emergencies.
  • Operate communication devices and equipment to communicate with and dispatch emergency response teams.
  • Launch mass communication notifications to individuals or groups to keep them informed, before during and after critical events and emergencies.
  • Record and maintain communication logs, radio transmissions, and other significant telephone situations.
  • Receive and transmit emergency calls and route to proper units/teams.

Requirements

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Conditions of employment

  • U.S. Citizenship is Required.
  • Selectee must pass preemployment requirements prior to appointment.
  • Males born after 12/03/59 must be registered for Selective Service.
  • Selectee may be required to serve a one-year probationary period.
  • Selectee must be able to obtain and maintain a Secret-level clearance.
  • Selectee must undergo a background investigation for a Secret clearance.
  • Applicant will be subject to an Access National Agency Check with written Inquiry (ANACI) and must be able to obtain and maintain access/eligibility to classified information.
  • Applicant must successfully complete Emergency Medical Dispatcher Certification Course within 1 year of appointment.
  • Applicant must successfully attain and maintain Department of Justice National Crime Information Center qualification.
  • Must be able to immediately initiate and implement GPO's Emergency Notification System.
  • The agency retains the right to order emergency services dispatchers to work overtime when efforts to obtain emergency services dispatchers have failed.
  • Applicant is considered mission essential.
  • Failure to successfully accomplish any of the above Conditions of Employment will be grounds for removal.

Qualifications

To qualify for the Emergency Services Dispatcher, PG-2151-7, you must meet the following requirements:

Applicants must possess one year of specialized experience equivalent to the PG-05 level in the Federal Service or equivalent experience in the private sector that includes: 1) Processing information into databases related to incident support; 2) Maintaining communication logs and summary reports; 3) Utilizing dispatching procedures and equipment to dispatch police, fire, medical, etc., to related emergencies; and 4) Utilizing Everbridge Critical Event Management Platform (ECEMP) software equipment to ensure uninterrupted operations.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

All qualification requirements must be met by the closing date of this announcement (06/30/2025) to be considered.

Education

Substitution of education in lieu of specialized experience may not be used for this grade level.

Additional information

Employment of Relatives
Section 3110 of Title 5, U.S. Code, prohibits a Federal official from appointing, promoting, or advocating the appointment or promotion of a relative in the agency where the official is serving or exercises jurisdiction. In addition, Section 2302(b)(7) of Title 5, U.S. Code, makes it a "prohibited personnel practice" for a person in authority to "appoint, employ, promote, advance, or advocate for the appointment, employment, promotion, or advancement of a relative." For further information visit: https://www.law.cornell.edu/uscode/text/5/3110 and https://www.law.cornell.edu/uscode/text/5/2302

Separated Employees:
If you have separated from Federal Government employment, you may obtain a copy of your SF-50 via: National Personnel Records Center, Annex, 1411 Boulder Boulevard, Valmeyer, IL, 62295; or visit the National Archives Website.

Work Life Balance:
The GPO offers Transit subsidy for commuters using public transportation (Metro Bus/Rail, MARC, VRE, etc.).

Background Investigation:
For a Suitability:
To ensure the accomplishment of its mission, the GPO requires every employee to be reliable and trustworthy; this position requires a background investigation for Suitability. To meet those standards, all selected applicants must undergo and successfully complete a background check for Suitability. This review could include fingerprints and credit checks, as well as a full field FBI background investigation and tax and bar checks for attorney applicants. The background investigation covers a period of seven to ten years depending on the nature of the position; this process may take 6 weeks or longer. The Agency may rescind the tentative offer, if the candidate is unable to pass the background investigation.

For a Secret Clearance:
To ensure the accomplishment of its mission, the GPO requires every employee to be reliable and trustworthy; this position requires a Secret clearance. To meet those standards, all selected applicants must undergo and successfully completed a background investigation for a Secret clearance. This review could include financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs; this security process may take between 6 weeks to 12 months.

GPO will conduct an interim security clearance, pending the completion of the full investigative requirements for the final Secret clearance. The interim security clearance will be granted based on the favorable completion of preliminary checks that are accomplished as part of the security clearance process. The Agency may rescind the tentative offer if the candidate is unable to obtain an interim clearance.

The selectee may work shift 1 or 3. May work rotating shifts, weekends, and/or holidays as needed.

Additional vacancies may be filled by this announcement.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

If you meet the minimum qualifications for this position, your application and responses to the online questionnaire will be evaluated under Category Rating selection procedures for placement in one of the following categories:

Best Qualified - for those who are superior in the evaluation criteria
Well Qualified - for those who excel in the evaluation criteria
Qualified - for those who only meet the minimum qualification requirements

Candidates determined to be Best Qualified may be referred to the Hiring Manager for further consideration and possible interview. The Category Rating Process does not add veterans' preference points, but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans.

Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this position, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The rating you receive is based on your responses to the questionnaire and supporting documents. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may be excluded from further consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.

You will be further evaluated on the following Competencies required for the position:

  • Computers and Electronics
  • Information Management
  • Oral Communication
  • Telecommunications


We DO NOT require a separate narrative statement responding to the competencies; however, your resume must CLEARLY show possession of these competencies.

If you meet the qualifications stated above and you are among the top candidates your application may be referred to the Selecting Official for further review.

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