Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 78 years of serving our nation's Veterans, the Veterans Canteen Service (VCS) is currently seeking a dynamic General Manager for our Ann Arbor, MI VA Medical Center Canteen. Join our fast-paced environment if you have a passion for our Veterans and their families, along with prior multi-unit experience.
Summary
Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 78 years of serving our nation's Veterans, the Veterans Canteen Service (VCS) is currently seeking a dynamic General Manager for our Ann Arbor, MI VA Medical Center Canteen. Join our fast-paced environment if you have a passion for our Veterans and their families, along with prior multi-unit experience.
Duties include, but may not be limited to the following:
- Operational Excellence- Develop and execute strategic plans that align with organizational goals. Achieve financial targets to include NOI, Gross Margin, etc. Responsible for inventory management, health and safety compliance, and employee and labor relations.
- Leadership and Talent Development- Ability to recruit, develop, and lead collaborative and successful teams. Skilled in performance management and holding teams accountable through timely and consistent performance evaluations.
- Process Management- Ensure proper and compliant processes related to all canteen functions, to also include planograms (POGs), retail point-of-sale (RPOS) systems, inventory control, stock scheduling, food safety, sanitation, and promotional initiatives.
- Training and Compliance- Responsible for confirming the canteen is consistently operating to EcoSure standards and that audit goals are met. TMS trainings are compliant and up to date.
- Financial Management- Strong understanding and command of financial statements to include budgeting and cost control, with a track record of improving financial margins.
- Customer Experience Management- Ability to identify operational improvements, streamline processes, and implement best practices to ensure consistent and high-quality service to Veterans and their caregivers.
- Collaboration- Build and maintain strong relationships with key stakeholders like Medical Center leadership and various local and national departments.
- Technology and Communication- Excellent verbal and written communication skills. Proficient in Microsoft Office Suite, including Word, Excel, and Outlook. Comfortable using technology such as point-of-sale systems and internal communication platforms.
Selective Service Registration is required for males born after 12/31/1959.
You will be required to serve a probationary period of 1 year.
Subject to background/security investigation.
Qualifications
Minimum of 3-5 years of direct food/retail management experience.
Prior experience with inventory management, supply cost and shrinkage controls, and P&L management experience.
Proven track record of building sales, increasing profits, and staff development.
Ability to assess business needs and problem-solve.
Hands-on leadership with a strong focus on service and hospitality.
Proficient computer skills using Microsoft applications (Word, Excel, etc.).
Experience with POS Systems.
Education
o Required: High School Diploma or GED
o Preferred: Bachelor's degree in Business Administration, Hospitality or Retail Management, or a related field.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. NOTE: A formal pay-setting process will be used to determine your salary. The salary may be at any point in the range listed for this vacancy. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must provide a complete Application Package which includes:
Resume
The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
Most recent SF-50
Performance Appraisal
Separation Notice (RIF)
Veterans' Preference: Since the Veteran Canteen Service falls under Title 38 U.S.C. 7802, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
How To Apply
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online. All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on to receive consideration.
To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USA JOBS account, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account, or your application will be incomplete.
VCS Central Office
1 Jefferson Barracks Drive Bldg. 25
St. Louis, MO 63125
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must provide a complete Application Package which includes:
Resume
The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
Most recent SF-50
Performance Appraisal
Separation Notice (RIF)
Veterans' Preference: Since the Veteran Canteen Service falls under Title 38 U.S.C. 7802, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
How To Apply
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online. All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on to receive consideration.
To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USA JOBS account, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account, or your application will be incomplete.
VCS Central Office
1 Jefferson Barracks Drive Bldg. 25
St. Louis, MO 63125
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
