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The incumbent is responsible for initiating and carrying out a variety of administrative and technical duties in support of community care referral management. This person provides administrative coordination of patient care, appointments, and logistical factors associated with direct patient care, inpatient, and outpatient, related to the coordination of care between the VAMC and outside facilities, both VA and non-VA.
05/28/2025 to 06/09/2025
$56,850 - $73,902 per year
GS 6
2 vacancies in the following location:
No
Yes—as determined by the agency policy.
Not required
No
Permanent
Full-time
Excepted
None
No
No
CBTB-12742242-25-TM
837673800
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.
Current federal employees whose agencies have their own hiring rules, pay scales and evaluation criteria.
Current federal employees of the hiring agency that posted the job announcement.
VETERANS PREFERENCE IS WAIVED FOR THIS OCCUPATIONAL SERIES IAW Office of the Chief Human Capital Officer (OCHCO) BULLETIN "FY25 Staffing Shortage Determinations" dated: 10/1/2024.
Clerical duties: Maintains appointment schedules for Community Care, communicates with Community Care providers to ensure they accept VA patients and payments, prepares any required pre-appointment documents, schedules the appropriate level of care and documents the schedule appointment in the appropriate consult. Obtains medical documentation from community providers, scans to appropriate consult within the Computerized Patient Record System (CPRS) and alerts VA providers for continuity of care Processes consults following Office of Community Care procedures to include:
- Schedules appointments in accordance with VHA national scheduling guidelines.
- Verifies and update patient demographics.
- Compliance with authorization standards and timelines of entry.
- Compliance with Consult management, tracking, and compliance.
- Ability to collaborate, communicate and demonstrate customer service an interpersonal skill with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulation.
Appointment Scheduling
- Schedules all VACC consults with outside referrals sources as per contracted arrangements or per patient/provider selection as appropriate which includes establishing relationship with many community entities. This requires knowledge and skills to refer to various specialties/providers and communicating with both the non-VA provider and the Veteran to determine the needs and the appointment date and time.
- Contacts the Veteran to schedule the authorized Non-VA Medical Care Service.
- Contacts Non-VA Providers to determine available openings and requirements needed by provider. Any medical documentation that is released to a Non-VA Provider must be identified and recorded in accordance with Accounting of Disclosure and USC 7332 per local HIM Policy.
- Enters Non-VA Appointments into HSRM in accordance with the VHA Scheduling Directive. Links appointment to the CPRS Community Care Consult.
- Creates a Patient Appointment Letter to send to the Veteran with the authorization VAF I0-7078/10-7079.
- Creates a Non-VA Provider Authorization Letter (HSRM) and sends it to the non-VA Provider along with the authorization V AF-I 0-7078/10-7079 and appropriate clinical documentation (Ref Doc).
- Conducts post appointment follow up and requests records within 15 days of appointment.
- Prepares written correspondence used for contacting veteran who fails to show for appointments or to request veteran to contact VACC for needed information to coordinate care.
- Acts as contact representative for veterans or their representatives, and outside clinic professionals to clarify questions regarding the scheduling of outside requests and eligibility as appropriate.
- Tracks the receipt of the clinical documentation from the non-VA provider.
- Completes the non-VA consult once services have been provided and Clinical documentation received. Scans, or coordinates scanning of, clinical documentation into CPRS and links to Consult.
- Conducts scheduling activity for assigned clinics based on established scheduling policy and procedures. This includes, but is not limited to, application of scheduling priority guidelines, adherence to clinic profiles, consult management, designation of desired appointment date, documentation of clinic cancellations and no-show activity.
- Complies with the mandatory training requirements for the outpatient scheduling process.
- Assumes responsibility as the VACC scheduling point of contact for outside clinicians, VA personnel and veterans.
- Assumes responsibility for completing the Community Care consult backlog as appropriate.
- Performs data abstraction for special projects directly pertaining to VACC.
Notifications:
VA Offers a comprehensive total rewards package: 2024 Total Reward$ of a MSA VA Career Flyer.pdf (sharepoint.com)
TOTAL REWARD$ OF A VA CAREER: Total Rewards (sharepoint.com)
Work Schedule: TBD
Telework: Available
Virtual: This is not a virtual position.
Functional Statement #: 58668F
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
To apply for this position, you must provide a complete Application Package which includes:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 06/09/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12742242.
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/837673800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.