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THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.
This National Guard position is for a IT SPECIALIST (CUSTSPT) (TITLE 32), Position Description Number NGD2182P01 and is part of the TN 118th WING Air National Guard.
This vacancy is covered by Association of Civilian Technicians (ACT), Chapter 116 (Music City Chapter).
05/19/2025 to 06/07/2025
$73,939 - $96,116 per year
GS 11
1 vacancy in the following location:
No
No
Occasional travel - You may be expected to travel for this position.
No
Temporary - - TEMPORARY INDEFINITE: NTE 12 MONTHS, CAN BE EXTENDED UP TO 5 YEARS, MAY CONVERT TO PERMANENT WITHOUT FURTHER COMPETITION
Full-time
Excepted
None
No
No
TN-12736704-AF-25-118
837266300
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Current members, those who want to join or transitioning military members.
Area 1: Permanently employed (Tenure 1 OR 2) Air technicians located at the facility announcing the position Area 2: Permanently employed (Tenure 1 OR 2) Air technicians located statewide Area 3: Qualified members of the Tennessee Air National Guard Area 4: Qualified applicants eligible for membership in the Tennessee Air National Guard
As an IT SPECIALIST (CUSTOMER SUPPORT), GS 2210-11, you will manage the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Serve as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements of Wing, Geographically Separated Units (GSU), and Tenants. Provide customer technical assistance and support for all users. Determine customer requirements and assist customers by recognizing and analyzing trends and providing instruction and orientation services. Conduct feasibility studies to identify and analyze system failures and analyze data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software. Coordinate frequency needs with command level spectrum management office to maintain current allocations and obtain new authorizations. Install, maintain, and repair hardware devices supporting a broad range of information and communications systems. Adhere to management control plan requirements by conducting self-inspection and staff assistance visits. Perform other duties as assigned.
Military Grades: E-4 through E-6
Compatible Military Assignments: 1D7XXX
GENERAL EXPERIENCE: Must have experience, education, and/or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process; experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.
SPECIALIZED EXPERIENCE: Must have 36 months or 1-year specialized experience equivalent to at least the next lower grade, experience includes experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization: experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls: experience that required adaptations of guidelines or precedents to meet the needs of the assignment: experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
Education Requirement: None
Substitution of Education to qualify for this position is available:
Ph.D. or equivalent doctoral degree
or
3 full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree.
A transcript MUST be submitted with your application if qualifying by using education.
If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (Register | Selective Service System : Selective Service System (sss.gov)).
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.
To apply for this position, you must submit a complete Application Package which includes:
1. A COMPLETE RESUME IS REQUIRED. Your full name, address, email address and current telephone number must be on your resume. YOU ARE REQUIRED TO DOCUMENT IN YOUR RESUME EVIDENCE THAT SUPPORTS YOUR ELIGIBILITY AND QUALIFICATION CLAIMS. Your resume must show relevant experience where you worked, job title, duties and accomplishments, employer's name and address, supervisor's name and phone number, starting and end dates (including Month and Year, e.g., 02/2017, Feb 2017, etc.), hours per week & salary. Incomplete resumes will result in the applicant not being considered for the position.
Each applicant must fully substantiate in their own words that they meet 100% of the minimum requirements and specialized experience above in detail; otherwise, the applicant will be considered unqualified for this position. Do not copy and paste from the vacancy announcement or the position description.
2. ALL SUPPORTING DOCUMENTS: Examples include SF50, Diplomas, Official Transcripts, required Certificates/Certifications, Licenses, DD-214s (Member Copy-4), SF-15, VA Disability letter(s), Professional License(s), Official Course Completions (1059), etc.
PLEASE NOTE: It is the applicant's responsibility to verify that information entered and/or uploaded, (i.e., resumes, supporting documents, official transcripts (copies) if needed, licenses, SF 50 etc.) is received, accurate, and submitted by the closing date. You may verify your documents have been processed with your application package successfully prior to the announcement closing. Uploaded documents may take up to one hour to clear the virus scan. Human Resources WILL NOT modify, change or add anything to your application packet after the closing date. Incomplete packets will not be considered for the position.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12736704
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/837266300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.