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The position is in the Department of Technology Services (DTS), Systems Development and Support Office (SDSO). SDSO empowers the Judiciary by providing national information technology business services for software infrastructure; cloud-based communication, productivity, and collaboration services; independent validation and verification systems testing; and IT training.
04/29/2025 to 05/13/2025
$89,925 - $190,061 per year
AA 00
1 vacancy in the following locations:
No
Yes—as determined by the agency policy.
Not required
No
Permanent
Full-time
Excepted
00
No
No
25-DTS-12729341
835989100
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.
Current federal employees whose agencies have their own hiring rules, pay scales and evaluation criteria.
Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference
This vacancy announcement is open to applicants who currently live in the Washington, D.C. or San Antonio, TX commuting area, and to current employees of the federal judiciary nationwide (AO and U.S. Courts). The actual salary will be based on the geographic location of the individual selected for this position.
The Administrative Office of the U.S. Courts, Systems Development and Support Office (SDSO) is seeking a subject matter expert Information Technology Specialist (IT Service Management Engineer) to join its team.
The IT Service Management (ITSM) Engineer is responsible for designing and implementing new modules of the ITSM ServiceNow solution, supporting the adoption of a cloud-based environment by courts and AO program offices. The ITSM Engineer has technical oversight to govern, configure, implement, and assist the Judiciary leverage a standardized ITSM platform. The incumbent is a customer-focused and skilled IT professional with the experience and ability to architect, design, develop, and deliver solutions to complex business problems through technology and innovation.
The ideal candidate has excellent analytical, problem-solving, and communication skills; the ability to work independently and as part of a team in a dynamic environment; and adeptness in working with stakeholders to understand business requirements and provide technical solutions.
Duties include, but are not limited to, the following:
CONDITIONS OF EMPLOYMENT
This position does not require education to qualify.
The AO is an Equal Opportunity Employer.
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.
You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.
For this job announcement the following documents and/or information are required:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 05/13/2025 to receive consideration.
To begin, click
After a review of your complete application is made, you will be notified of your rating and referral to the hiring official if determined qualified. If further evaluation or interviews are required, you will be contacted.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/835989100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.