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The Office 365 Support Specialist (Applications Support Specialist) position is in the Information Technology Office (ITO) and reports to the IT Support Manager. ITO provides technology-based tools and services to support the court's mission in an efficient, secure, and reliable manner, while delivering excellence in customer service.
04/18/2025 to 07/17/2025
$67,660 - $131,826 per year
CL 27 - 28
1 vacancy in the following location:
No
Yes—as determined by the agency policy.
Not required
No
Permanent
Full-time
Excepted
28
No
No
CAFC-25-03
835504200
Open to all US Citizens and those eligible to work in the United States.
The Office 365 Support Specialist (Applications Support Specialist) will focus on SharePoint Online, Microsoft Teams, and Power Platform, enabling seamless operations and rapid troubleshooting and drive innovation by leveraging the Power Platform to improve workflows, automate processes, and enhance overall productivity within the court. The Office 365 Support Specialist (Applications Support Specialist) plays a crucial role in providing technical and functional support to ensure the effective use of Microsoft 365 tools across the court.
Power Platform Support and Innovation: Leverage Power Platform to drive innovation within the court, helping users automate processes, create apps, and develop custom workflows using Power Automate, PowerApps, and Power BI. Assist in the creation of custom business applications using PowerApps to streamline business operations. Assist with identifying opportunities for business process improvement through automation and data-driven insights using Power Platform tools. Provide functional and technical guidance on integrating Power Platform with other Microsoft 365 products like SharePoint, Teams, and Outlook to improve collaboration and efficiency.
Training and Support: Develop, implement, and update Microsoft 365 training materials and user guides (e.g., user manuals, video tutorials, FAQs). Deliver training sessions to court and chambers staff, both in-person and remotely, on Microsoft 365 systems and other locally developed applications. Conduct regular Microsoft 365 webinars, workshops, and one-on-one sessions that focus on basic and advanced functionalities, educating users on new features, best practices, and productivity tips. Provide ongoing user support via helpdesk and internal communication channels. Act as the primary point of contact for escalated Microsoft 365-related issues and questions. Create and maintain knowledge base articles and troubleshooting guides for end-users. Gather feedback from users to improve training content and processes.
System Integration: Research, evaluate, and recommend Microsoft 365 solutions and integration across the organization based on identified user need. Work with court offices and sections to ensure Microsoft 365 is being used effectively for collaboration and communication. Develop, implement, and maintain court wide requirements, standards, and structures for file management, permissions, and access controls. Assist with the migration of data to Microsoft 365 and provide guidance during the transition process. Continuously assess Microsoft 365 features and updates to recommend improvements or new tools to increase organizational productivity.
System Analysist and Improvement: Monitor the Microsoft 365 roadmap and keep the organization informed of any significant updates, new features, and changes that impact business processes. Proactively recommend process improvements and potential new uses for Microsoft 365 tools and Power Platform within the organization. Assist in upgrading systems and implementing new technologies or workflows to keep the company on the cutting edge of innovation and productivity. Review, recommend, and assist with the development and implementation of new or upgraded Microsoft 365 tools based on user needs and feedback.
General Responsibilities: Communicate clearly and effectively, both orally and in writing, to explain complex matters and concepts to individuals and groups with varying experience and backgrounds. Interact effectively with the public and staff, providing quality customer service and resolving difficulties efficiently while complying with regulations, rules, and procedures. Comply with the Guide to Judiciary Policy, applicable Administrative Office policies and procedures, internal controls guidelines, and all local policies and procedures. Abide by the Code of Conduct for Judicial Employees and court confidentiality requirements. Demonstrate sound ethics and good judgment at all times. Display a careful and deliberate approach in handling confidential information in a variety of contexts.
Only those applicants selected for an interview will be contacted. For in-person interviews, candidates must travel at their own expense. The court reserves the right to modify the conditions of this announcement, commence interviews immediately, withdraw the announcement, or fill the position at any time, any of which actions may occur without notice.
The position will report to downtown Washington, DC; however, limited telework may be available on an ad hoc basis and/or according to agency policy. Employees of the United States Court of Appeals for the Federal Circuit are excepted service, at-will appointments. Federal government civil service classifications or regulations do not apply. All offers of employment are provisional pending successful completion of a background check or investigation and a favorable employment suitability determination. Initial and continued appointment in this position is conditioned on a favorable moderate risk, five-year background investigation (renewed every five years). An unfavorable investigation at any point during employment may lead to removal. This position is subject to Electronic Funds Transfer (EFT) for payroll deposit.
Must be a U.S. citizen or eligible to work in the United States. Non-citizens may be interviewed and considered for employment, but employment offers will only be made to individuals who qualify under one of the exceptions in 8 U.S.C.§ 1324b(a)(3)(B). Under 8 U.S.C.§1324b(a)(3)(B), a lawful permanent resident seeking citizenship may not apply for citizenship until he or she has been a permanent resident for at least five years (three years if seeking naturalization as a spouse of a citizen), at which point he or she must apply for citizenship within six months of becoming eligible, and must complete the process within two years of applying (unless there is a delay caused by the processors of the application). Non-citizens who have not been permanent residents for five years will be required to execute an affidavit that they intend to apply for citizenship when they become eligible to do so.
Candidates must possess a high school diploma or equivalent.
Only those applicants selected for an interview will be contacted and must travel at their own expense.
Reimbursement for relocation is not available.
The court reserves the right to modify the conditions of this announcement, commence interviews immediately, withdraw the announcement, or fill the position at any time, any of which actions may occur without notice.
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants will be evaluated based upon review of their qualifications and the application package.
1.) Cover letter
2.) Résumé
3.) Completion of the provided online application (AO 78)
4.) Completion of the testing modules
See instructions for "How to Apply."
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered, application packages must include:
Applicants selected for an interview will be contacted.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/835504200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.