• Perform the full range of receptionist, recordkeeping, and miscellaneous clerical duties (scheduling appointments, greeting the patients, answering telephones, taking messages, etc.) in a clinic or Medical Treatment Facility.
• Receive patients and visitors as the initial point of contact, in person or telephonically for the clinic.
• Record and relays messages and/or redirect calls, as necessary to appropriate staff.
• Utilize automated office or healthcare systems to schedule patient appointments; update, enter, or retrieve patient information; or complete clerical duties.
• Maintain patient records, both electronic and hard copy, according to policies, procedures, and medical treatment facility regulations.
• Provide information to patients, family members, staff, etc. on the practice, clinic, and hospital policies, procedures, and locations.
• Perform clerical duties inherent to the reception, care, and out-processing of patients, families, caregivers, and guests.
• Coordinate patient appointments with other clinics or specialties as needed.

Conditions of employment

• This position MAY have specific initial background investigation and periodic re-verification requirements since its duties MAY require interaction with children and youth under the age of eighteen (18) years of age on a recurring basis.
• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
• Some positions may require the incumbent to work during irregular work hours which may include evenings, weekends, holidays, and/or varying work schedules.
• Some positions MAY include moderate to heavy lifting.
• Some positions MAY be designated as Inclement Weather Essential. The incumbent must make every attempt to report for work on time and/or remain on duty during severe weather conditions.
• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A Personnel Security Investigation is required.
• This position may require rotating shifts (i.e. work schedule that requires employees to continuously rotate from one shift to another at predetermined intervals).

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes performing clerical duties such as maintaining files, answering telephone calls, and/or receiving patients/guest within a clinic or medical treatment facility (MTF); providing basic medical information to patients, medical staff, or the general public; and assisting with scheduling patient appointments.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR

Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement.

If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

Veterans and Military Spouses will be considered along with all other candidates.