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Help Desk Support Specialists at this level of function provide help desk support for end users and provide technical support in installing and configuring computer hardware and software programs. Specialists at this level perform routine troubleshooting. This is a professional and highly visible position that will provide support to approximately 175 end users in two locations within the DC metro area.
01/24/2025 to 02/28/2025
$50,641 - $82,305 per year
CL 24
1 vacancy in the following location:
No
Yes—as determined by the agency policy.
Not required
No
Permanent - High Sensitivity, At-Will
Full-time - 40 + per week
Excepted
None
No
No
OSM-2025-02-IT
829326200
U.S. Citizens (or persons eligible to work in the United States) may apply to this posting. A Public Trust Background Investigation is required for this position.
The successful candidate must be a self-starter as well as detail oriented. The candidate must be highly organized and tactful, possess good judgment, poise and initiative, and maintain a professional appearance and demeanor at all times. Must have strong prioritizing and problem-solving skills. Must have solid communication skills (written & oral) to communicate effectively with persons within the court of various levels of technology expertise front line staff to chambers, as well as with persons outside the court. A demonstrated ability to work harmoniously with others in a team environment and to exhibit a professional manner is a must.
The court requires a bachelor's degree or five years of specialize experience.
Benefits
11 holidays - 13-26 days annual leave (increases with service) - 13 days sick leave - Federal Employees Retirement System - Thrift Savings Plan - Commuter Benefit Program/Metro Transit Subsidy Program - Flexible Spending Accounts - Insurance available for health, dental, vision, life, and long-term care.
You will be evaluated for this job based on how well you meet the qualifications above.
The court will also conduct an evaluation of each applicant's qualifications and materials after receipt of a complete application package.
IT experience in federal courts, law firms, or other legal environments is highly desirable, as is training in or a working knowledge of the following areas: Office 365, SharePoint, OneDrive, Kace Systems Deployment, and other areas relevant to the position.
Candidates with certifications from Microsoft and VMware are strongly preferred.
Applications must be submitted electronically. The application shall consist of:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
The best qualified applicants will be invited for in-person interviews in Washington, D.C.
Due to the large number of applications anticipated, only those applicants invited for interviews will be contacted by the court.
Applicants selected for interviews must travel at their own expense.
Interview and relocation expenses will not be reimbursed.
Email complete application in one submission (attachments in PDF only) to: uscfcjobs@cfc.uscourts.gov.
Zip files and faxes will not be accepted. Please include the Title and Job Announcement Number in the subject line.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/829326200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.