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Front Desk Associate

Department of the Navy
Commander, Navy Installations
CNRNW Naval Base Kitsap N92
This job announcement has closed

Summary

Incumbent will be responsible for front desk services including but not limited to check in, check out, facilitate room transfers and process guest service requests.

Overview

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Reviewing applications
Open & closing dates
01/16/2025 to 01/31/2025
Salary
$19.86 to - $20.89 per hour
Pay scale & grade
NF 2
Location
1 vacancy in the following location:
Kitsap County, WA
Remote job
No
Telework eligible
No
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Job family (Series)
Supervisory status
No
Security clearance
Other
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
No
Announcement number
25-12667832
Control number
828652600

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

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  • Incumbent responsible for maintaining guest files.
  • Process requests such as parking passes, key replacement and other general concierge service related requests for unaccompanied housing guests.
  • Will ensure guest privacy and security measures are maintained at all times.
  • Utilize property management system (eMH) to register guests and assign rooms upon check-in. Incumbent will inventory keys and other supplies or amenities maintained at front desk.
  • Using the property management system may run reports as requested or needed.
  • Log trouble calls and ensure appropriate department is notified. Incumbent may need to provide guests information/maps of base or local area.
  • Performs other related duties as assigned.
  • The front desk operates 7 days a week/365 days a year from 6am until 10pm. First shift is 6am-2:30pm. Second shift is 1:30pm -10pm. There may be an occasional mid shift scheduled based on operating needs.

Requirements

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Conditions of employment

  • Successful completion of National Agency Background (NACI) Check required.
  • This position involves work on workdays and may involve weekends, and holidays, as well as rotating shifts, often consisting of other than normal duty hours.
  • Incumbent may be recalled to duty and/or required to work overtime, including on an emergency basis.
  • Certification for front desk operations and other requirement outlined in the Lodging Career Path Guide obtained within established time frame.
  • May be required to possess valid driver’s license as travel to other facilities within normal scope of duties may be required. Must have reliable transportation.

Qualifications

  • Six months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations preferred. Incumbent must be skilled in the use of a personal computer and various software programs.
  • Must possess basic math and reading skills.
  • Must be able to communicate clearly and effectively both verbally and in writing.
  • Ability to handle, control, and account for large amounts of cash.
  • Availability to work at Naval Base Kitsap Bangor and/or Bremerton locations. Must live within local commuting area.

Additional information

Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period.

Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

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