Serves as the Business and Customer Services Office Chief in the Center Engagement and Business Integration Directorate. Responsible for overseeing and guiding key areas for the Directorate to include information business systems, business services and strategic planning function. This role entails leading executive services and event coordination for the Center Director and senior leadership, managing enterprise requirements integration, and spaceport engagement with external stakeholders.
Summary
Serves as the Business and Customer Services Office Chief in the Center Engagement and Business Integration Directorate. Responsible for overseeing and guiding key areas for the Directorate to include information business systems, business services and strategic planning function. This role entails leading executive services and event coordination for the Center Director and senior leadership, managing enterprise requirements integration, and spaceport engagement with external stakeholders.
Oversee a team responsible for providing the Center governance framework to ensure policies, practices, and processes are established,
integrated, assessed, and improved to meet Center needs.
Oversee the organization’s Business Objective Agreements (BOA) by capturing key organizational objectives and ensures compliance and
alignment with Agency strategic direction.
Direct business services, including the oversight and execution of center-funded organizational requirements, to ensure resources are effectively
utilized and all actions comply with organizational documentation, processes, and policies.
Oversee the support to the Center Director’s office with coordinating logistics for executive speaking engagements, including capturing and
processing event details and working with the Center Director’s staff.
Responsible for the consolidation and integration of enterprise requirements into actionable, streamlined formats and ensures intra-Center
coordination and integration of organizational activities.
Work with the office of communication to capture and effectively communicate Center unique activities that strengthen and foster two-way
engagement with external stakeholders.
Perform a full range of supervisory duties which includes assigning and evaluating work; recommending personnel actions; taking disciplinary actions; and identifying training needs and developing employees.
Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.
This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
Position subject to pre-employment background investigation or higher-level clearance. Investigation/Clearance may differ and be required based on the duty location/Directorate/Division/Branch requirements.
You must meet qualifications requirements by the closing date of this announcement.
Financial Disclosure, Drug Testing, Bargaining Unit and/or the Travel Requirements for this position may differ and be required based on the duty location/Directorate/Division/Branch requirements.
This position may require a one-year probationary period.
Qualifications
Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.
To qualify for GS-15, you must have one year of directly related specialized experience equivalent to the GS-14 level:
Managing resources for projects/initiatives in one or more of the following areas: building relationships with internal/external stakeholders, coordinating events/engagements, or oversight and execution of organizational requirements;
Collaborating with stakeholders to build strategic relationships, providing strategic planning/management, or creating/managing a new initiative/task;
Analyzing and/or reviewing policies, practices, and processes and providing improvements/recommendations to align with Agency strategic direction or mission.
Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process.
Education
This job does not have an education qualification requirement.
Additional information
Additional selections may be made for similar positions across NASA within the local commuting area(s) of the location(s) identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) within NASA. CTAP/ICTAP will be cleared for any additional selection from this announcement.
If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must:
- Indicate your eligibility when applying for a position. The questionnaire asks you to identify your ICTAP/CTAP eligibility.
- Meet the minimum qualifications requirements for the position
- Submit proof that you meet the requirements for CTAP/ICTAP as indicated in 'Required Documents'
Depending on position assignment, position may or may not be in a bargaining unit. To learn more about bargaining units at NASA please click here NASA Unions (Bargaining Units) | NASA.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. Category rating and veterans' preference will not be considered in evaluating applicants. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet.
Veterans: Under the provisions of Direct Hire Authority, veterans' preference does not apply. However, applicants who are eligible for veterans' preference are encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). For more information please see: Veterans' Preference information on the FedsHireVets website.
You will be evaluated for this position based on how well you meet the qualifications and eligibility requirements listed in this vacancy announcement. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
You will be assessed on the following competencies:
Business Management
Customer Service
Oral Communication
Program/Project Analysis
NASA considers paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
NASA will not ask you to disclose criminal history record information during the application process or before we make a conditional/tentative offer of employment. If you apply for this position and are selected, NASA will conduct a suitability/security background investigation after you accept a tentative job offer. If you feel you are asked to disclose your criminal history before you accept a tentative offer and wish to file a complaint within 30 days, please contact: Agency-FCCJ@NASA.gov.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
A complete application package includes a resume, required documents and completion of the vacancy announcement questionnaire. Please see this guidance: What to include in your resume. Your resume should describe your specialized experience and support your answers to the vacancy announcement questionnaire. Please note: if any of the following types of information are included on your resume, your application package will be disqualified:
Classified or government sensitive information.
Social Security Number (SSN)
Photos of yourself
Personal information, such as age, gender, religious affiliation, etc.
Encrypted and digitally signed documents.
If your resume contains any of the above information, you must redact that information prior to the submission of your application.
The following documents are required:
Resume
There may be other supporting documents (licenses, certification, veterans preference, etc.), depending on your answers to the questionnaire and job announcement description, that you may have to submit, please verify your application. Do not submit an OF-306 with your application.
If you are a surplus or displaced employee (CTAP and ICTAP), submit proof that you meet the requirements for CTAP/ICTAP. This includes copies of your agency notice, most recent Performance Rating and most recent Notification of Personnel Action (SF-50) noting current position, grade level, and duty location.
Official documents are required at the time of appointment for verification of eligibility and qualifications.
Please read the entire announcement and all the instructions before you begin an application and have all required information available. We encourage you to provide a complete description of your educational achievements and include both paid and non-paid work in the experience portion of your resume. If you submit a resume that does not contain the required information, you may lose consideration.
To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
1. To begin the application process, you will need to be logged into your USAJOBS account. If you do not have a USAJOBS account, you will need to create one before beginning the application process. Once logged in to your account, click on the "Apply" link.
2. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. We strongly encourage you to utilize the USAJOBS resume builder when creating your resume. Using the resume builder will help you ensure your resume includes important information related to your qualifications and eligibility for this position. Answer the questions presented in the application and attach all necessary supporting documentation. During the application process you can review, edit, delete and update your information. We'll automatically save your progress as you go, so you won't lose any changes. Your uploaded documents may take several hours to clear the virus scan process.
3. After acknowledging you have reviewed your application package, complete the 'Include Personal Information' section as you deem appropriate and click to continue with the application process. You will be taken to the vacancy questionnaire which you must complete in order to apply for the position. Complete the online application, verify all required documentation is included with your application package, and submit the application.
4. Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
NASA's online application process provides step by step guidance to ensure you provide all needed information. If you are unable to apply online, please contact NSSC-CONTACTCENTER@MAIL.NASA.GOV for assistance. Be advised - application materials faxed, emailed, and/or mailed to Kennedy Space Center will not be accepted for this announcement.
NASA provides reasonable accommodations to applicants with disabilities. If you are an applicant with a disability and need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact center listed on the job vacancy announcement. The decision on granting reasonable accommodations will be on a case-by-case basis.
Kennedy Space Center
Space Commerce Way
Titusville, FL 32899
US
Next steps
Once you submit your application package, you will receive an acknowledgement email. Throughout the process you will receive regular status updates through USAJOBS. To verify the status of your application, log into your USAJOBS account (Account Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: Application Status.
Whether or not you are contacted for an interview depends upon the location of the position and the judgment of the hiring manager.
If you are selected, you will be notified by phone or email with a tentative job offer. If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing a scheduled appointment, we may rescind a tentative job offer.
An official, written job offer will be issued once all requirements have been verified.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
A complete application package includes a resume, required documents and completion of the vacancy announcement questionnaire. Please see this guidance: What to include in your resume. Your resume should describe your specialized experience and support your answers to the vacancy announcement questionnaire. Please note: if any of the following types of information are included on your resume, your application package will be disqualified:
Classified or government sensitive information.
Social Security Number (SSN)
Photos of yourself
Personal information, such as age, gender, religious affiliation, etc.
Encrypted and digitally signed documents.
If your resume contains any of the above information, you must redact that information prior to the submission of your application.
The following documents are required:
Resume
There may be other supporting documents (licenses, certification, veterans preference, etc.), depending on your answers to the questionnaire and job announcement description, that you may have to submit, please verify your application. Do not submit an OF-306 with your application.
If you are a surplus or displaced employee (CTAP and ICTAP), submit proof that you meet the requirements for CTAP/ICTAP. This includes copies of your agency notice, most recent Performance Rating and most recent Notification of Personnel Action (SF-50) noting current position, grade level, and duty location.
Official documents are required at the time of appointment for verification of eligibility and qualifications.
Please read the entire announcement and all the instructions before you begin an application and have all required information available. We encourage you to provide a complete description of your educational achievements and include both paid and non-paid work in the experience portion of your resume. If you submit a resume that does not contain the required information, you may lose consideration.
To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
1. To begin the application process, you will need to be logged into your USAJOBS account. If you do not have a USAJOBS account, you will need to create one before beginning the application process. Once logged in to your account, click on the "Apply" link.
2. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. We strongly encourage you to utilize the USAJOBS resume builder when creating your resume. Using the resume builder will help you ensure your resume includes important information related to your qualifications and eligibility for this position. Answer the questions presented in the application and attach all necessary supporting documentation. During the application process you can review, edit, delete and update your information. We'll automatically save your progress as you go, so you won't lose any changes. Your uploaded documents may take several hours to clear the virus scan process.
3. After acknowledging you have reviewed your application package, complete the 'Include Personal Information' section as you deem appropriate and click to continue with the application process. You will be taken to the vacancy questionnaire which you must complete in order to apply for the position. Complete the online application, verify all required documentation is included with your application package, and submit the application.
4. Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.
NASA's online application process provides step by step guidance to ensure you provide all needed information. If you are unable to apply online, please contact NSSC-CONTACTCENTER@MAIL.NASA.GOV for assistance. Be advised - application materials faxed, emailed, and/or mailed to Kennedy Space Center will not be accepted for this announcement.
NASA provides reasonable accommodations to applicants with disabilities. If you are an applicant with a disability and need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact center listed on the job vacancy announcement. The decision on granting reasonable accommodations will be on a case-by-case basis.
Kennedy Space Center
Space Commerce Way
Titusville, FL 32899
US
Next steps
Once you submit your application package, you will receive an acknowledgement email. Throughout the process you will receive regular status updates through USAJOBS. To verify the status of your application, log into your USAJOBS account (Account Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: Application Status.
Whether or not you are contacted for an interview depends upon the location of the position and the judgment of the hiring manager.
If you are selected, you will be notified by phone or email with a tentative job offer. If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing a scheduled appointment, we may rescind a tentative job offer.
An official, written job offer will be issued once all requirements have been verified.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
